Fairmont Le Chateau Frontenac

Stayed here for 3 nights for an anniversary trip. Reached out to the hotel to inform about bed preferences. My wife and I sleep with two separate duvets as I steal the sheets. Asked the hotel to have this done for us prior to check in. Hotel replied back they would ensure housekeeping would make up our room as requested and would have something nice for our anniversary celebration. Check in done on Fairmont Gold floor as Diamond member. Serving and desk staff friendly. We were given an upgrade to the Signature room. Nothing was in the room when we arrived and no welcome amenities. I called service desk who said they would send up our welcome Diamond amenities soon and get housekeeping to make the bed. Received Diamond welcome amenities but nothing for our anniversary celebration. Returned at 8;30 pm and room still not done but was evident they came in to do a downturn. Called service desk and they said they would send up housekeeping right away. 1/2 hour later still no one. Called back and they finally dropped off two duvets at 9:15. I even made it easy for them and said just leave the duvets and I can make the bed myself. They could not even do this. Next AM talked to Julie whose was the Gold lounge manager and she told us she would get back to us and would take care of us. Later in the day she found us and said she relayed the info and asked if our beds were ok. Yeah they were because I made the bed myself the previous night! Her apology was just an apology and left it at that. I went down to the Accor desk and talked to Meryem who within 10 minutes was able to apologize and made things right. Perhaps the she should be a manager for the lounge instead as she knows what an apology is and entails. Besides the hotel dropping the ball with communication of room preferences and the room and overall stay was ok.. Room quiet but we found two flies in the room and dust bunnies on the bathroom ceiling. Lounge food was average but the idea of an honour bar is a bit lame. Many hotels around the world give complimentary drinks and so why can’t Fairmont. Le Sam Bistro serving staff was nice but if you don’t book early enough you get a poor table even if you stay at the hotel. Many guests in the bar and restaurant do not even stay at the hotel. If you are visiting the first time then great location but otherwise ok room and lounge but not luxury.

This is a beautiful hotel. We stayed for 4 nights. Our train from Halifax was late arriving in Quebec ( 14 hours). I had emailed the hotel to inform them we would be late checking in. When we arrived a lovely young man with a delightful sense of humour checked us in. On arriving in our room a bottle of champagne was there courtesy of the hotel acknowledging our “adventure” on the train. We had a wonderful 4 days in Quebec.

We visited Quebec City for a day 13 years ago, and I decided we’d stay at the Chateau if we ever were lucky enough to return. For our 20th anniversary, we made it! We upgraded to a gold room and were very happy with that choice. We knew the hotel is busy, with lots of tourists checking out the historic building. The gold floor makes it easy to check in and then relax and enjoy the beautiful views. We also loved the breakfasts and snacks. The concierge and service staff were awesome. Our king room was very comfortable, especially the bed. The bathroom was a little tight. We are not heavy, but someone with a wider frame may struggle to enter and exit the shower; a sliding door would be better. The room was very clean and well appointed. We enjoyed the gym and hot tub. Finally, we got to experience high tea and would absolutely recommend it.

We recently spent 3 nights at this hotel. We had a beautiful larger room with water views. It was extremely quiet and clean. The only downside was the wallpaper was lifting at most of the seams which was not pretty to look at. The included breakfast was awesome, and the egg chef was wonderful! We ate at Le Sam and the lobster roll was incredible! Our server Marie Eve was amazing and read my mind as to the need for a to go cup for my Chamomile tea. Our final dinner in the Rose Room had sweeping views of the water. We will return to beautiful Quebec City!

The Fairmont Chateau Frontenac is a delight to stay in. We enjoyed a lovely bedroom, spacious and quiet. The hotel was clean and bright. Everyone in the front of house were amazing, helpful, polite and good adverts for the hotel, all the porters, the doormen, the check in desks. A big shout out must be for the Concierge team; they are brilliant. I had a big problem with my tooth and had to visit an emergency dentist. Alex, who I understand is a new member of the Concierge team, worked so hard to help me. I requested help mid-afternoon and by the evening, with Alex’s help, I had a dental appointment arranged for 9am the next day. We were lucky enough to enjoy a wonderful guest tour of the hotel, which was led by a new employee who has joined the Concierge team. Unfortunately, I cannot remember her name but she took us round st 2pm on 10th July. She was excellent and it was a treat for staying guests to be offered this benefit. The other member of the team I would like to praise was a lady, who I think was called Rose Marie, who found my lost sunglasses in the depths of Lost Property and then found me to return them. We also really appreciated our tandem massages, definitely helped with the aches and pains from flying and hiking. Using the laundry service was a dream – a bit more expensive but clothes were washed and treated with care and returned within 24 hours, wrapped beautifully.