Fairmont Le Chateau Frontenac

This hotel is fantastic and perfectly located for a visiting to Quebec City. We were pleasantly surprised how quiet our room was despite being next to the spa & pool on the 6th floor. The curtains in the room allowed us to keep the room extremely dark to sleep which we always appreciate. The beds were super comfortable, the room was very clean and the linens were great. I especially appreciated having soft, appropriate size bath towels and Fairmont's rose scented bath products. We dined in the in-hotel restaurant one evening and stopped multiple times at the in-hotel Starbucks. The hotel also provides umbrellas to borrow which was great as the weather was very rainy during our stay.

Very bad experience: 1. Rooms are extremely noisy 2. Lobby is a zoo. Hundreds of people taking pictures of the supposedly famous elevator. You can’t move freely and there are long lines for reception and concierge always. 3. Rooms are miniature 4. Bathrooms have very little privacy with the main room 5. Service is rude and slow 6. Poor Leadership (=poor hospitality): After I complained about a noisy room to the reception supervisor, I called back because I haven’t heard a from them with the supposed solution. The team could not solve the situation because the supervisor had left for a break. I had to wait half an hour for her while I could not rest. This is far from what is expected from an institution of this caliber (supposedly). The good: - They have a good bar - good location

This hotel is not a good value. My wife and I enjoyed our stay at a Fairmont in Vancouver this May and we were excited about staying at the iconic Fairmont Le Chateau Frontenac. We stayed 4 nights. We were very disappointed. We understood that our room would be small; after all, this is a historic property. But the room, which was over $1,000 US per night, was hardly a luxury room. It was worn with torn upholstery. One lamp was not operational and was never fixed. The room lacked common “luxury” amenities such as bath robes. The lobby was always crowded and chaotic and did not have a luxury vibe. Always seemed to be full of tourists and tour groups (many of whom appeared to be staying at the hotel). Check-in was very slow with a long waiting time. The lobby was very old school and beautiful with lots of brass and dark wood. Very nice physically. We had paid extra for a river view room and this was delivered and the view was excellent. The breakfast buffet was wonderful and was fairly priced. The only downside to breakfast was that there was always a line to be seated and large tour groups were allowed to skip the line and be seated immediately. Without exception the staff was very nice, friendly, and helpful. No visit to Quebec is successful without seeing and visiting this hotel. It is the symbol of Quebec for many people. But for a real luxury/good value experience, it is better to stay elsewhere. James Fortson

Great location, lovely staff We had a turret room overlooking river and city, nice and clean, bathroom was tiny and let’s it down - felt like it was a cupboard Sam’s Bistro meal was great. Downside was couldn’t get a cup of tea anywhere, coffee served in a wine glass was an odd one !

Lobby carpet a mess and in need of vacuuming. I walked by the same scraps of paper numerous times and had to resist the urge to pick them up myself. Also our room is poorly lit with just three lamps with low wattage bulbs. There are lamps built into the headboards for reading though, and the bathroom has very good lighting. Also in the bathroom the first washcloth I picked up had a red stain, possibly makeup, on it, and the second one just looked worn with loose threads hanging off of it. My first impressions are that this is a hotel that needs to step up it's game. My meal at Bistro Le Sam may be another review but I don't want to come across as a Crank, I just have certain expectations when I pay premium rates