Fairmont Le Chateau Frontenac

Afternoon tea at the Fairmont was such a nice little break from touring around Quebec City. It was the perfect way to slow down for a bit, relax, and enjoy something a little different. Everything was delightful. The sandwiches were delicious, the teas were lovely, and the desserts were wonderful. The service was impeccable as well—everyone was incredibly nice and attentive without making the experience feel overly formal. The absolute standout, though, was the sparkling iced tea. If they have it when you go, get it! It was honestly one of the best things I’ve ever had and completely unexpected. I would go back for that alone. The views of the river are nice, although you do have quite a few tourists walking by and looking through the windows, which can be a little awkward at times. It didn’t take away from the experience, but it’s something to be aware of.

This hotel really is iconic. I've been to a few of the Fairmont golden era railroad hotels and with the possible exception of Banff, this is the best. The restaurants, including the food, atmosphere and the views, are exceptional and lively. My room was quite large and comfortable with a modern bathrooms. the hallways were a little dated - but adds to the charm. The location is also fantastic with beautiful views of the St. Lawrence. I went on a business trip covered by my employer so suspect this hotel is pricey - but it is so iconic I think it's worth a splurge. Most of the guests are American, Asian or European so I guess it's something that Canadians take for granted!

Great location making visiting sites easy but the hotel is over run with random tourists who are visiting the hotel itself as a land mark. As a result we had to queue for breakfast each morning, could not get a drink at a bar and struggled making a dinner booking. Our request to be seated at a table was ignored and we were offered bar stools only. When we arrived we were not offered assistance with our cases by doormen (arriving or leaving) or check in staff, we were not shown to our room. The cost was nearly £500 a night so not good enough. Try somewhere else!

An old hotel that needs renovating. Well-traveled couple staying here now. Rooms are small, old tub/shower and rickety cafe doors for the bathroom with a step to get in and out. Very odd and frankly unsafe. Very loud A/C. Breakfast buffet was fine, server attentive. Bar is nice, with friendly bartenders. However, do not bother with the unhelpful concierge, who was equally dismissive to my spouse and me on separate occasions. I would not stay here again or recommend it.

Very crowded, felt like a bit of a zoo during the day. Staff a little inexperienced / junior, no personalized service. Strong smell of cleaning fluids in room, sticky carpet, no luxury touches or finishes. City view was a view of a building site. Not a five star experience — though five star prices. There’s a lot the management could do to improve this hotel for the guests staying there - to feel more exclusive, personalized and to match the pricing.