Fairmont Le Chateau Frontenac

Lobby carpet a mess and in need of vacuuming. I walked by the same scraps of paper numerous times and had to resist the urge to pick them up myself. Also our room is poorly lit with just three lamps with low wattage bulbs. There are lamps built into the headboards for reading though, and the bathroom has very good lighting. Also in the bathroom the first washcloth I picked up had a red stain, possibly makeup, on it, and the second one just looked worn with loose threads hanging off of it. My first impressions are that this is a hotel that needs to step up it's game. My meal at Bistro Le Sam may be another review but I don't want to come across as a Crank, I just have certain expectations when I pay premium rates

We had a wonderful time in this magnificent hotel. The restaurants, along with all other services were wonderful. The view from the room was part city and citadel. The spa was fabulous and very professional. We were sad that we had to leave.

I would NOT recommend this hotel. They charge luxury prices, but the quality is very poor. When I first arrived, they gave me a horribly small room. I could barely navigate around the bed. They did move me to a larger room, however that room had a dirty toilet - it had not even been flushed. The sink was completely clogged, and the rain shower was barely working. On the last day, I took my nightly shower, and after using a towel, I noticed a disgusting brown stain, as if the towel had never been washed. I was so disgusted, and so glad that I was leaving the next morning. The oatmeal that I ordered from room service was barely edible. I would avoid this hotel at all costs. I used the love the Fairmont hotels, but I would not stay in one again after this horrible experience.

A hotel with the best views and within walking distance to restaurants, shops, & the Funicular. The hotel feels old but well kept. It is busy & at times the lobby was crowded. We had a beautiful junior suite with views of the old town & St. Lawrence River. The club lounge is small & nicely appointed. We were greeted by friendly, professional staff. The lounge staff kept the lounge tidy and stocked. We did not care for the breakfast or cocktail food in the lounge. Wine & alcohol are not included during cocktail hour. Having stayed at other Fairmont Hotels, we were disappointed with the food in the lounge. We would recommend staying at Fairmont Le Château Frontenac for the experience, however a gold/club room with access to the lounge is not worth the price at this Fairmont Hotel. The shops & restaurants are not inexpensive.

Just returned from two nights at the Château Frontenac. The location of the hotel in the old city is perfect. The views are beautiful. Upon arrival I didn’t get a great feeling. The lobby is beautiful, but was filled with convention goers and sightseer. I thought I was booked in a Las Vegas hotel. Check-in was quick. Room was not ready. We returned after receiving a text saying our room was ready. We already had our key. We retrieved our luggage from the luggage room and carried them up to the room.Once again a disappointment for a hotel at this price point. I booked a room with a queen size bed, and what I thought was a city view. Hubby and I looked at each other when we saw the bed and laughed. We have not slept in a full-size bed in 40 years. I called down to the front desk and asked if this was a queen size bedroom. Their response was this is a queen size bed in Canada. The room was very small. The view was terrible. The bathroom was very nice but very small. For the price we paid for two nights. The total came to over $3000 just for the room! I would not recommend this hotel. It was way too crowded way too expensive. Signs everywhere and card key entrances because there were so many people who were not staying at the hotel. There are many hotels within walking distance in the old city, probably at a much better rate than staying here