Fairmont Le Chateau Frontenac

I’ve stayed at this hotel before and loved it. This time we went with our kids (8+11) and had a similarly wonderful experience. The hotel is first class. FOOD: The food was amazing and even had great offerings for my “more selective” 8 year old. A he hotel sits in old Quebec City and so is surrounded by MANY Gastropubs and restaurants to suit most tastes and budgets. ACTIVITIES: mid summer (despite the heat) the streets were filled with live entertainers and art. There are several museums and historic sites near by. ROOMS: the rooms are small and comfortable. They are well supplied with Nespresso coffee, well supplied bathroom, very comfortable beds. The TV had access to Netflix and Disney plus. This requires a subscription, but we could login with our home subscription. AMENITIES: both valet ($55) and regular guest parking ($50) was available. The gym and fitness room was well equipped and equipment was in excellent condition. They have a wonderful indoor pool. I did find this quite warm so wasn’t as refreshing as I would have liked. STAFF: all the staff were extremely curious and were equally comfortable in French and English. If they detected you were not francophone the switched quickly. As part of our purpose of vacationing was to speak French, they were equally tolerant. Overall a fantastic experience on par with all my Fairmont stays. Would highly recommend!

Uniquely French and Canadian flair with great views of the river and fine dining. Book months in advance when we traveled the area. Couldnt have found a better location central to the history and french shops below the hotel. Brian Bowman @ Camden Loche Conservation

I booked directly through the Fairmont website, expecting a premium experience. Sadly, the stay felt far from that. While my two-bed room request was granted (which I appreciated), the room itself was small, the view average, and there were no thoughtful touches — no welcome drink, no fruit, no turn-down treat — just two bottles of water which I was told was “special”. I’ve stayed at hotels in China for a similar price, where the rooms were stunning, and service felt genuinely warm — with fresh fruit, personalized greetings, and a sense of care that’s simply missing here. Fairmont may hold a historical reputation, but in terms of modern luxury hospitality, it feels behind. It left me realizing that traditional historic hotels, while charming in name, don’t always offer meaningful value to new guests. I truly wanted to love this stay, but I walked away underwhelmed and rethinking the Fairmont brand entirely.

My wife, daughter, and I stayed at the Chateau. Literally every aspect of our stay was EXCELLENT! From the room, to the food, to the staff, everything was seamless! Vacations are precious, and the Chateau exceeded all expectations!!! The Gold Floor is impeccable! The level of service is second to none! I will stay here every time I'm in Quebec!!!

So incredibly overrated. Rooms are small, bathrooms even smaller. And we had an upgraded room. Spa is very undersized. Reservation to get a drink in the bar? Ridiculous. Walk-ins not allowed. Literally. The bar holds about 40 people - for a hotel that size it’s insane. And after you put your name on the list, you have to wait in an area with no drink to hear your name called. No telephone call back. Like Cracker Barrel. It’s so bad I can’t even explain it properly. What a disappointment. Great location - it’s got that going for it. But wow, never again.