We recently completed a two-week luxury tour of North and South New Zealand. It was wondrous in every aspect. We stayed at the best lodges including Huka, Cape Kidnappers, Otahuna, Matakauri, and Eichardt’s private hotel. For the ultimate experience, book your trip through Marchay. Now for the review! Located in the heart of downtown Queenstown overlooking Lake Wakatipu, this is a must stay hotel if you are traveling to Queenstown. Built in 1891, very intimate with 5 guest rooms, penthouse suite and off-location cottage. We had room #1, a beautiful suite with balcony overlooking the lake and busy tourist area, this is the room to book. The hotel features a nice bar however, as a hotel guest, you can enjoy complimentary canopies and drinks in the lodge room from 5:30-6:30 daily. And the room offers four whiskey’s 24/7 including Bowmore 12. Yum! The restaurant is excellent and perhaps makes the best onion soup. Everything was delicious. There are 120 restaurants downtown, all within a few minutes as the downtown area is sweet and compact. There is no gym but they provide access to the Queenstown gym five minutes away. There is a private treatment room, book in advance. The location is the best and it will remind you of Nantucket with bustling bistros, tourist traps, ice cream stores, boating tours, and street magicians. So much fun. Staff here is among the best and always ready for anything you want. Overall: One of the best hotels we have stayed and you can’t beat the location and service.

The real question is why stay in Queenstown? But if you are and want to be in the middle of everything. Eichardt’s is a lovely spot with beautiful views of the lake. We would have preferred to stay just outside of town at the Rosewood property and come in for a meal or to walk around. That said—. Pros—Small boutique hotel, only 12 rooms, tastefully decorated and very comfortable and spacious. Friendly and very accommodating staff. Cons—drinks are served each night in the Parlor. I added a photo, dirty glasses were left overnight for over 12 hours, not what you would expect in a top rated luxury hotel. Queenstown was experiencing a problem with drinking water during our stay. The hotel staff was not very clear at first, that it was not safe to drink the water; that should have been made more clear. And on the first night, the air conditioning for the entire hotel was out, with little notice or explanation to the guests. It miraculously worked on the second night. No gym or fitness center on site. Noisy location, I felt were in Greenwich Village on a weekend night, so noisy you could not leave the windows open. Breakfast was fine, but not particularly special. We would not go back and would tell friends to consider other options.

Charming hotel in the middle of everything in Queenstown. Exceptional customer service from checkin to dining. While it’s a busy area, the room was quiet at night. We had a lake view suite and it was well worth it. Spacious, cozy and comfortable. I was able to use a gym nearby using a hotel voucher which was convenient. We booked massages through the hotel. Mine was wonderful but unfortunately my husband’s therapist seemed to be inexperienced and he felt like it was a waste of time and money. I did specify experienced therapists in advance so unsure I would recommend unless you know you’ll get Michelle (mine). Would absolutely return and refer everyone there.

The most charming, welcoming, well-appointed hotel we have ever stayed at. It’s in a perfect location too, right in the centre of town and with breathtaking views of the lake. We stayed in the two bedroom apartment which was incredibly cosy and spacious with every luxury provided. Our family all particularly enjoyed the warm hospitality in the lounge of an afternoon which was a lovely way to top off the day.

We stayed in one of the beautiful apartments looking over the lake. The rooms have every thing you could want to be comfortable and to feel like you are on holiday and being spoilt. The little touches are so nice like the bathroom amenities and complementary water and soft drinks in the fridge. The staff are wonderful in particular Daniel. We will definitely be back one day.