wonderful, very large property, , very well maintained, staff very attentive , overall service excellent. just 15-20 minutes from the city centre, we love this place!

The bathroom at our room had a disgusting smell, probably it was from the sew, also the shower position was very uncomfortable there was no way to move the shower position. While taking a shower you must take it too close to the wall.

The hotel is comfortable, clean and with all the amenities. The breakfast buffet had a lot of different options. The pool service was sporadic and very slow. We had to search for a waiter and took a long time for food and beverages to come.

This was our 4th time returning to the Hacienda. It’s a beautiful relaxing place. The staff is very friendly and polite. In Mexico we would call it “serviciables” whatever you ask they make sure you get it. From the Reception checking in with Diana offering information on city events to the restaurant waiters especially Francisco who we met on our first visit and he remembers us. It’s like visiting old family. I love the place. We stayed for an entire week just to unplug. The only thing missing it’s a shuttle bus to the city that would make it appealing and convenient.

it is rare to stay at a place and everything meets or exceeds your expectations . the property is very well and constantly maintained, very clean, very attentive and friendly staff. a large and quiet hacienda and still only 15 minutes from the main areas of queretaro .