The Oberoi Rajvilas, Jaipur

We decided to celebrate our 40th Wedding Day at Hotel Oberoi Rajvilas Jaipur, as it was recommended by Amex as an exclusive Resort Hotel and one of the best in ranking. I am writing to express my sincere gratitude for the incredible service I received during my stay. My experience was exceptional, largely thanks to your dedicated team headed by General Manager Vishal Virmani. Though the entire hotel team has been very friendly, GM has been good enough to speak to their guests on a periodic basis in order to ensure a satisfying stay for their hotel guests. Hotel also provides several activities for their resident guests on daily basis, which includes henna making on hands, pottery making, bangle making, kathputli dance, Rajasthani dance and live music during the evening. Front Office: On arrival at the property, we were given warm welcome with rose petals and provided efficient check-in formalities by Sanchari Guha, Front Office Manager. She was assisted by her other Front Office Executives Priyanjal, Bhavana & Nandini at the time of check-in. Once Sanchari was informed about the purpose of our stay, she planned a surprise and confidential agenda to celebrate our anniversary day in an exceptional manner by going out of the way. She organized a Puja in a very old Shiva temple, located within the resort complex. Puja recited by 2 pandits also included religious havan and exchange of garlands. Moreover our anniversary dinner was organized in a separate dedicated area of the courtyard which was well decorated for the purpose with flowers and lighting. We never imagined that Sanchari would plan such a great surprise celebration on our anniversary day. I would wish to extend my heartfelt thanks to Sanchari for the wonderful amazing celebration of our anniversary day and a lovely, personalized hospitality. House Keeping: House keeping Executives provided very prompt services as and when needed. Deep Joy and Sampoorna need to be appreciated for their nice friendly approach. Surya Mahal Restaurant: As I have restriction in food intake and only consume healthy food, I informed the Front Office about my restricted diet plan. Sous Chef Devlina was called to discuss my food requirement. Devlina took a note of what we don’t eat ? Accordingly Devlina arranged customized breakfast items and special dinner menu for us during our entire stay. Senior Sous Chef Veeram prepared excellent dinner menu for us every day, including the exclusive anniversary dinner. The food was amazing having Rajasthani flavour, but cooked with healthy recipe. Krishdeep prepared a barley pasta, which was yummy. Ankita provided great hospitality at the restaurant. I extend my special appreciation to Devlina and Veeram for customizing our meals and breakfast as per our requirements. I was truly impressed by the hotel team’s attention to every nitty and gritty as preferred by a guest during their stay, which made our stay both comfortable and memorable. Please pass on my gratitude to the entire team for their professionalism and hospitality. I look forward to returning to your hotel in the future. Best regards, Pradeep Schroff

I have been to Oberoi Jaipur in 2022 and This was my second visit, and I must say the Oberoi felt different this time. While their hospitality is usually known for pampering guests, on this occasion the housekeeping team truly stood out and lived up to the brand’s expectations. However, it seems some teams and team members in Jaipur are drifting away from the core DNA of Oberoi, which is why I would take away one star. Additionally, the spirit of going the extra mile no longer feels like a defining philosophy of the Oberoi experience.

Amazing hotel and even more amazing people , if you have never been we 100% recommend you book , it is just quality , wish all hotels was to this standard , well done to all the staff

We loved every minute at the beautiful, well maintained property . The staff if fantabulous and treat you like royalty .

Where do I begin? This was our second stay at The Oberoi Rajvilas and somehow, incredibly, it surpassed our first. We are a family of four, two adults and two teenage boys, and from the moment we arrived we were reminded of exactly why this place holds such a special place in our hearts. The welcome was everything, marigold garlands, warm smiles and the familiar feeling of coming home. That is genuinely how Rajvilas makes you feel. Our rooms were beautiful and we were so touched to receive an upgrade to a room with a private pool, a gesture so thoughtful and so unexpected. The grounds are immaculate, the recent renovation work and redecoration throughout the property is stunning and it is clear that this is a hotel that never rests on its laurels. The improvements to the bar area in particular were extraordinary. The bicycles are a wonderful addition and such a lovely way to explore the property, we all thoroughly enjoyed using them. The many special touches throughout our eight night stay were so moving. Personalised chocolates on arrival, flower petals and a birthday cake to celebrate my husband Owen’s 51st birthday, and the most magnificent surprise of a Kacchi Ghodi folk dance performance on our return to the hotel one afternoon. We were also deeply honoured to be invited to take high tea at Naila Fort by General Manager Mr Virmani, a truly once in a lifetime experience that our family will never forget. The setting, the hospitality, the sunset over the Aravalli hills. There are no words. Now to the team, because they are the true heart of this hotel. Every single person we encountered was warm, proactive, attentive and genuinely caring. In all our travels we have never experienced anything like it. The restaurant team and their hospitality at every meal was outstanding, led beautifully by Vivek, Food and Beverage Manager, and his assistant managers Novesh and Soham. The food throughout our stay was exceptional and we would like to extend our particular thanks to head chef Sivakumar and his team who were so accommodating around our dietary requirements, everything was perfect for us and every meal or snack was delicious. Ayushi always gave us the most wonderful welcome into the restaurant, her warmth set the tone for every meal. It was such a pleasure to see Ruchi again this year, so hardworking and always a delight to chat with. Nandini, a special soul, was calm and caring towards our family and we were so happy to see her again. Sandeep was literally always smiling and so kind. Arpit, who also worked at the pool on occasion, was so welcoming and gentle and Charvi, working across both restaurant and bar, is mature beyond her years, so kind and attentive we have no doubt she has a bright future ahead in hospitality. At the pool, Vishvjeet and Daulat were both so hospitable and hardworking throughout our stay. Lokesh deserves a special mention, he worked tirelessly, monitoring everything from the birds to the towels, always proactive, always smiling and always such a pleasure to see. He is a real asset. The high tea at Naila Fort was made all the more special by Nural and Dharam whose hospitality was outstanding during our special afternoon. Shardul, the caretaker of this extraordinary property, made us feel so welcome and looked after throughout our visit. Nural is a wonderful member of the Oberoi team and we wish her well as she returns to Indonesia, we very much hope to see her at an Oberoi property there one day. Dharam, who we were so happy to see again having met him in the bar last year, has grown so much in confidence over the past year and is flourishing in the restaurant. He remains a talented mixologist and is truly a huge asset to this team. Our rooms were always immaculate thanks to the lovely Sweta and Anisha in housekeeping. We are so grateful to these ladies. The entire front of house team were exceptional, too many to mention individually but every single member went out of their way to help with anything and everything we needed. Our queries were always dealt with promptly and the welcome back to the hotel each day, complete with those beautiful scented cold towels, was something we looked forward to every single time. I have to also mention Lokesh, the gentleman who was always there to welcome, wave us off and welcome us back each day we went out, helping us with doors, bags or cameras all at once sometimes, always with a heartfelt smile. Mr Virmani, your leadership is evident in every corner of this hotel and in every member of your team. We always enjoyed our conversations with you and the fact that you came out personally to wave us goodbye on our departure, on what we know was an exceptionally busy day, was so touching. Saying goodbye was emotional, because this is quite simply one of our favourite places in the world. Thank you to each and every person who came to wave us off. Finally Ashok, our chauffeur our entire time in India. Safely navigating us everywhere from our arrival in Delhi, to every place that we requested to go all over Jaipur. Patient, calm, kind and utterly brilliant with our boys. So many more special conversations, following on from our time with you last year. Thank you most of all for allowing us to feed the cows with you one day, we have learnt that this is an important part of your daily life in Jaipur and it was a moment we will treasure. If you get the opportunity to stay at this extraordinary property, jump at it. Make sure you allow yourself enough time to explore all that Jaipur has to offer, as well as enjoying the tranquility of Rajvilas. This trip came at exactly the right time for our family and we left feeling rested and restored. We are already counting the days until our return. To the entire team at The Oberoi Rajvilas, thank you from the bottom of our hearts. Sally, Owen, Danny and Bobby Thomas