Terranea Resort

To whomever it concerns; Had to order some flowers to leave in my spouse’s room for her birthday. Well, the hotel concierge desk was more than helpful. From just a phone call they left flowers, two hats and a stuffed animal for her, which she loved. A special thanks to Gigi for putting all this together for me. You were more than helpful and I appreciate your kindness very much. I am told the hotel is beautiful and we plan to make it out there, together, in the near future. If you are planning a stay near Los Angeles, you should look into this place.

Our recent stay at this hotel was a huge disappointment. While we expected a relaxing and upscale experience, we instead encountered a series of frustrating issues that made the stay feel completely not worth the high price tag. We made the effort to fill out the pre-arrival questionnaire and disclosed we were celebrating our anniversary, which was not acknowledged once during our stay, but instead received an unripe peach on a plate and a note thanking us for staying with Amex's FHR rate, the note also referenced the 'heartful hospitality' of the resort and the undeniable irony of this was a theme of the weekend. The fees were outrageous — $72 per night for valet and another $72 for a “resort fee” that didn’t seem to cover much of anything. The valet itself was chaotic, with wait times regularly exceeding 45 minutes, whether we were trying to retrieve our car and the hotel shuttle service always seemed to be whizzing by to pick up someone much more important than us. The room was a disappointment as well. The phone and TV didn’t work, and despite reporting the issues, no one ever followed up. The room was also incredibly noisy, with carts rattling by every 3 minutes, making it difficult to relax or sleep. The pools were completely overrun — overcrowded, loud, and lacking basic cleanliness. Poolside cocktails were inexplicably served in paper coffee cups, which added to the general feeling of disorganization. As for poolside service? Basically nonexistent. We ended up standing in lines at the bar ourselves, only to be handed overpriced drinks in disposable cups. Even basic services were stretched to the limit. The front desk was constantly overwhelmed, with long lines and staff who seemed too busy to offer anything but rushed responses. Overall, the hotel was far too crowded to deliver the kind of service or atmosphere you'd expect for the cost. Save your money and book elsewhere. This hotel is not delivering on its promises.

For my birthday my boyfriend surprised me with a trip to this resort, Terranea. Mariah and Veronica were the most outstanding servers in the entire place. 1. Attentive! Greeted us immediately with smiles. 2. Knowledgeable about the menu and timing. 3. Genuinely hospitable personalties. We had scoured the resort on Sunday to find eggs @11am. Long story, but these ladies were a breath of fresh air in a sea of servers. Maybe they’ll be promoted and train the rest!

Too crowded. Not a chair to be had round the pool although a.cabana coukd be purchased at additiomal cost. See photos attached. Service very slow and cbaotic but the natural beauty beyond spectacular.

We went for the Labour Day weekend, The last time we were here was 10 years ago, well then , it was fabulous but now the place looks shabby and dated . The furniture in the room is bashed after years of wear . Breakfast took forever and staff incompetent. The worst though was that there were literally a very overcrowded swimming pool and NO LIFEGUARD. I feel this is totally irresponsible and frankly scary . I found myself very stressed watching all little kids on the overcrowded pool bumping into each other. There weren’t enough chairs round the pool for the amount of guests and they ran out of food round the pool . Overall for the huge amount of money we’re paying for 3 nights and three rooms this is an abysmal experience and I’m afraid not one I would recommend. I will not be returning