The Inn at Rancho Santa Fe

We went for an anniversary lunch on Sunday, we had a reservation…it took 1 hour 15 minutes to get the worst food ever… I ordered the smoked salmon and bagel,… but after another guest walked out of the restaurant with his family.. I asked him what was wrong with the food, he said the bagel was so hard that it was like a Hockey Puck, the eggs were dry and cold and he was not even given a refill of coffee….. after hearing that I asked our waiter to please make sure my bagel was fresh. Needless to say when my lunch arrived the bagel was as the other customer said was as hard as rock…The waiter apologized and said that all of the bagels were like that and offered me bread instead.. I decided to have the Fish Tacos instead.. that dish arrived with 3 .. 3 inch tacos that were not cooked.. the coleslaw was just grated cabbage and the fish that was approximately 2 inches long was tasteless… in fact I would not have given it to a cat. The Duck Hash was cold and the side of bacon that was ordered to go with it was put on the table 30 minutes before the food arrived. I have lived in the Ranch for 25 years and taking guests to The Inn at Rancho Santa Fe was an embarrassment.. ( the waiter was wonderful ,but was beyond embarrassed for us and the other guests he served ,as was the rest of the staff)😡👎🏻

My milestone birthday: kids' beds took 4 hours and two requests, a CO alarm woke us at 1am (replaced only when I asked, no follow-up), turndown skipped despite three calls, birthday ignored despite four mentions. Then we watched five managers swarm to replace a guest's Chanel purse in minutes. Priorities, defined.

For our stay, we booked a villa because we wanted to have a private patio where we could sit and enjoy the beautiful weather. However, on our first night, we ordered room service to eat on the patio and shortly after our food arrived, 2 rats ran out of the ivy and started fighting right in front of us. I reported the incident first thing in the morning and was informed someone would be sent over to look into it. A few hours later, when we were leaving our room, we saw a dead rat in the rose planters in our patio and a live rat running around in the ivy again. So after having multiple issues with rats in our patio area even after reporting it, we no longer felt comfortable using the private patio area, which was why we had booked the villa compared to one of the bungalows. We were given a $500 credit, but considering the room was $1,100 a night, we stayed 2 nights, and we had to report the issue twice, I would have expect a new room or 1 night comped considering the reputation that The Inn at Rancho Santa Fe has. The reason I’m giving a 2 instead of a 1 is because the spa was very nice and the food was great!

Charming rooms and beautiful grounds. A great place to go for a couple days to relax. Make sure to bring a good book to read by the pool

Overall, this feels like a typical 3-star hotel in a good location. It’s very family-friendly, so expect lots of kids running around, very noisy. The soundproofing is poor, and I could easily hear neighbors walking early in the morning. Housekeeping was below expectations. The refrigerator still had food from the previous guest, trash wasn’t always removed, and bathroom amenities weren’t consistently replaced. The biggest disappointment was the value. I paid nearly $3k for two nights, and the experience wasn’t even close to worth that price. At half the cost, I might have felt differently, but at this rate I expected much better.