Palazzo Avino

Our heartfelt thanks to the entire team for making our stay and events truly unforgettable. The hospitality extended to both us and our guests was impeccable from beginning to end. A special thank you to Antonio, who went above and beyond to ensure every detail was taken care of. His attentiveness, professionalism, and genuine care made everyone feel welcomed, comfortable, and exceptionally well looked after throughout our stay. Emanuela, thank you for always making us feel like family. From the moment we arrived, your warmth and personal touch made it feel as though we had known each other forever. We are especially grateful for all your efforts in coordinating our events, from the informal dinner to the welcome dinner for our guests. Every detail was perfectly executed, and your dedication ensured everything ran seamlessly. Everything exceeded our expectations and honestly could not have been better. Our guests continue to talk about how welcomed and cared for they felt. Thank you for creating such a memorable experience—we look forward to returning again soon.

I genuinely do not understand the hype around this hotel. We booked two rooms for a weekend stay and left feeling incredibly disappointed. The rooms themselves were small, underwhelming, and nowhere near as luxurious as the price tag would suggest. The Queen Mountainside Room was so small it literally just fit a bed, and it’s design resembled a hostel. We had to switch rooms for one night because it was entirely inaccessible. Unless you’re paying for one of the top-tier suites, I found the accommodations underwhelming, outdated, and ordinary for a hotel charging over €1,300 per night. The photos online primarily showcase the suites, which did not accurately reflect the experience of our room categories. What pushed the experience from disappointing to unacceptable was the complete lack of transparency and communication. During our stay, the hotel’s signature beach club was closed on Saturday to guests for a private influencer brand event. This was a key selling point in choosing this hotel when we were booking our stay. The main Michelin restaurant was also closed Friday evening due to a private influencer event. We were never notified before arrival of these closures. The most frustrating part was the attitude from ownership when we brought this to her attention. Antonio, the front office manager, was completely understanding and acknowledged that the situation appeared to be a communication oversight. However, rather than acknowledging that failing to disclose major amenity closures before arrival was a mistake, ownership seemed more interested in defending the hotel’s position, saying I was notified of the beach closure, questioning why the restaurant closure was an issue, and explaining why the compensation offered was sufficient. The hotel comped a small lunch for two people and converted a $100 spa credit we received through Virtuoso into a resort credit. While the gesture was appreciated, it was simply not proportionate to the impact on our stay, and given the conversation with Antonio, I had expected something more substantial. I am also six months pregnant, and the hotel did not have any prenatal massage options available, making the original spa credit of limited value to begin with. I specifically attempted to speak with the hotel’s manager/owner about the issue of the closed amenities and the overall disruption of the influencer/ brand trip and was told she was not on property either day I was there. This was particularly confusing, as I had been told she was not on property during my stay, yet she was certain I had been notified of the closures. Regardless, no one communicated these closures to me before arrival, and even if they had done so at check-in, that would not have been sufficient. I had attempted to go to the beach club on Saturday morning and asked for a shuttle, only to be shocked and incredibly disappointed when I was informed I was not allowed to go. Had we been informed in advance, we would have had the opportunity to plan our time differently, perhaps visiting on Friday or choosing another property altogether. Given the circumstances, I believe a partial room rate adjustment would have been the appropriate resolution. To make matters worse, the service at the pool was surprisingly poor and incredibly slow. We were even charged for the complimentary paper carton waters provided by the hotel, despite specifically asking for the regular glass bottle. At a property positioning itself as ultra-luxury, I would have expected better service and attention to detail. For a hotel that markets itself as a luxury experience, the guest experience felt secondary to accommodating private events. The message was clear: the influencer brand trip mattered more than the paying guests who had booked the hotel months in advance. It’s clear they prioritized the brand, as they could clearly use the money to invest in a decent renovation for the rooms and property. The views are beautiful, but it’s the Amalfi Coast. Beautiful views exist at many hotels in the area. What separates truly exceptional luxury hotels is transparency, service, and how they treat their guests when things go wrong. Unfortunately, Palazzo Avino fell well short of that standard. I would not return, and next time I would choose Caruso or another luxury property that places greater value on guest experience and transparency.

Exceptional property with even better staff/service. Was our first time to the Almalfi Coast, and didn't know what to expect - however this experience would have surpassed anything. 3 night stay in early May. Hotel, interior design, views and grounds are amazing and immaculately maintained - they could film a season of White Lotus here easily. Our Deluxe room was a little small - but the furnishings, view and experience canceled out any problem there. Meals were 5 star every time, and without exception every staff member were the nicest, welcoming professionals we encountered on our 10 day trip across Italy. Could go on and on - but for those that research reviews to determine where they will stay...we would not hesitate to recommend with highest remarks.

We stayed here during our first visit to Ravello. We arrived here by taxi. Ravello is a typical hilltop town, so the roads here are narrow and winding. The appearance and the façade of the hotel is very pretty. The pink colour makes it stand out and in a tasteful fashion. The lobby is open and is elegantly appointed. Our arrival was as smooth as can be. Antonio Ferrara, who helped us throughout our stay was friendly, attentive and most courteous. Antonio never made us feel like we were but paying customers. He really did go out of his way and we really appreciated it. The outdoor plunge pool was fantastic as was the sitting area beside it. We didn’t have the opportunity to visit the indoor pool and spa. The rooms are tastefully appointed and show a lot of character. We always had small welcome treats, a bottle of their local wine (the hotel’s itself, showcasing the strong local ties) and the views from the balcony were breathtaking. The passageways, the restaurants and the décor were all brilliant. The character and the culture was definitely on display. The people responsible for the design definitely deserve considerable credit as the details are evident everywhere. Breakfast is delicious at the Rossellini’s. We didn’t have the opportunity to have dinner here but the menu looked amazing. This is a Michelin starred restaurant. We did dine at the terrace and the bartender was exceptionally skilled. There’s a private clubhouse by the sea around 10 minutes away by shuttle. I have to confess, we didn’t have anywhere near as much time to explore this hotel as we would’ve liked as we were busy exploring Ravello, and the town centre is a five minute walk from the hotel, as is the Villa Rufolo. However, both hubby and I have made up our minds to return and spend a good few days at this establishment and in this town. It has the makings of a perfect getaway. Lastly, we would also like to thank the effervescent Claudia along with Antonio for making our stay memorable. Grazie mille!

The hotel was amazing, it exceeded all my expectations..The service, the comfort, the food, the hospitality, it was simply fantastic, everything was simply beautiful, sophisticated, and wonderful. Every time we left our room, it was cleaned and we received little gifts, every time of the day, I loved every moment of it, and most of all, everything was pink.