Peppermill Resort Spa Casino

Avoid this place if you're looking for decent service. Checked into the room, luggage holder was broken. Finally got replaced after maybe an hour which held us up. Coffee maker didn't work the next morning, was NEVER replaced so no coffee. They work with Best Western Hotels but won't tell you that and won't give you the Best Western point for the stay if you don't originally book the stay using your Best Western membership. And, of course, being a casino resort EVERYTHING is over-priced and many of the many areas you're going to walk through STINK of smoke. Yes, the room was OK (other than things being broken) and reasonably priced but that's the limit of the good I can say about this place.

Horrible. Abysmal customer service throughout this property. Long wait at check - in, broken kiosks - nice, zero maid service they will absolutely NOT clean your room, they will absolutely not care when you complain directly to house-keeping or the front desk. The lack of management and customer care is shocking.

We stayed at The Peppermill in April and we hadn't stayed in 10+ years. We were in a deluxe room in the Peppermill tower. We used self check-in which was relatively easy and the employee assisting in that area was very friendly. Room was very clean and quiet, everything was in good condition. We ate there at the coffee shop and the Chinese restaurant and always had good service. We enjoyed the casino the most and did mange to win on a few slots!

Exelent stay my third time visiting and staying here and no complains, everything is great ,great coffe shops,restaurants and machines ,but please bring Spanish 21 at the tables .

Signed up solely to say this: Peppermill deserves the hype—and then some. This place is, without question, the best casino hotel in Reno. The Tuscan-inspired aesthetics, the unmistakably addictive signature scent (seriously—bottle it), and the luxurious vibe make you wonder why you’d stay anywhere else. Simply put: second to none. The table games here are the best in town—$10 limits, liberal rules, and genuinely wonderful dealers. And then there’s Bernadette. Professional, sharp, courteous—and effortlessly charming—she runs a packed table with ease, makes everyone feel like a regular, and somehow convinces you to stay longer than you planned. I keep coming back to Peppermill as much for the people as the place—and dealers like Bernadette are a big reason why. Best casino hotel in Reno? Not even a debate.