Peppermill Resort Spa Casino

We came into Reno on a late flight and picked this resort as it offered late shuttle service to the resort. My first impression was the shuttle driver who was pretty rude. We were waiting for our luggage so I stepped out to ask how long they stay before making their next trip and was given a very short "I’m Leaving in 3 minutes" and walked away. No further explanation. Unfortunately we had to wait for the next one which was about 25 min later. At check in I went to use the mobile kiosk and didn’t understand why it was making me pay again (or so it seemed) + $100. so I went to the desk to ask and got another very rude associate who seemed annoyed explaining it was a holding fee. She handed me my keys and I had to ask which way I even needed to go to get to our suite. If the room hadn’t amazed me, I likely wouldn’t return based on the service. Room was incredible though. Booked the imperial suite as a surprise for my SO and we both loved it. No view, but the room was incredible. King bed. Whirlpool tub. Stem shower and mock fireplace. Even had a Tv across the room and one closer to bed. Other than that it’s a casino. Lots of areas to gamble if you’re into that but we set out on our way the next day.

Very clean modern rooms. Hotel is well maintained will be coming back next time need to travel to area.

Wonderful resort all the way around! Beautiful room and great vibe in the casino. Loved the pool and the amenities. Thanks to Jamie for an excellent and friendly check-in. Also thanks to Dylan for helping out with the luggage. Will definitely come back next time we’re passing through Reno.

I have stayed at this hotel several times over the last 7 years and I look forward to staying there every August for Hot August nights. I love all the rooms. Very comfortable. Outstanding housekeeping staff. They still do it old school. Every day your bed is made and the room is restocked with clean towels soap coffee and water. Best spa I have ever been too! The pool is stunning. Dining is well done. The staff does an excellent job transforming the parking lot for Hot August Nights!

We stayed here last night due to breaking down. We were warmly greeted by an exceptional member of staff called Hardip. She really went above and beyond. The room was nice but smelt of tobacco despite being a non-smoking room. Neighbors next door were noisy at night and in the morning, which isn’t the hotel’s fault. They are having some work/washing windows on this wing at the moment, which sounds like construction, so we could not get back to sleep.