Peppermill Resort Spa Casino

Our second time coming and staying here and like always we have a very nice time .. Rooms are very comfortable and clean ,we had one issue with our room and the hotel took really good care of us with a nice upgrade suite .the pool area is really nice and you will have a great time ,only thing I will like to see for hotel guests is a valet parking. Variety of coffe shops,restaurants and bars

We had a King Suite in the Peppermill Towers and it was absolute gorgeous. I loved the colors chosen in the room. Very nice counter space with floating shelves and different items of decor on them. Room looked very, very classy. I used to stay at another hotel which I shall not name but in all honesty the Peppermill will be my hotel of choice. Hotel Registration was the best as the young woman help me through the process of self check in. I appreciated her patience as she explained everything to me. Great way to start off the stay here.

Our room in the Peppermill tower was beautifully furnished and designed. They have a great fitness center with steam room, sauna.

I really wanted to give Peppermill Reno 5 stars because the spa service was genuinely wonderful. Unfortunately, everything fell apart on the last day of my trip due to a shockingly bad experience with the front desk and security team. I’ve never been treated with such disrespect at any hotel in my life. After checking out, I realized I had left my personal pillow in the room. I went to the front desk and asked if someone could let me in or retrieve it for me. Melinda, the front desk staff, flat-out refused because my name wasn’t on the reservation—even though my friend who was on the reservation was literally waiting outside and immediately called to give them permission to add my name. Melinda claimed she'd send security to help, but what followed was an unnecessarily aggressive and demeaning ordeal. Bailey from security arrived and treated me like a trespasser. I showed him my ID, explained the situation again, and referenced the conversation with Melinda. He refused to assist in any way—not even to retrieve the pillow himself. Instead, we went in circles for almost 20 minutes while he was rude and dismissive. Eventually, he said we had to go back down to speak to Melinda again. Both of them gaslit me, claiming my friend never called—when in fact, she spoke with both the front desk and housekeeping. What should have been a 5-minute solution turned into a humiliating and frustrating experience because of this hotel's bizarre and inflexible security culture. I was being treated like a criminal over a pillow. Their handling of the situation was not just unprofessional, it was unnecessarily hostile. Both Bailey and Melinda were rude, condescending, and completely devoid of empathy or common sense. It’s really sad that such a great spa is attached to a hotel with this kind of staff and security mindset. I left feeling deeply upset and disrespected. I will absolutely never return to the Peppermill, and I can’t recommend it to anyone who values basic human decency and competent customer service.

I started going to Eddie at Spa Toscana in April 2025 when my sister and I came into town for girl spa time. I was in desperate need of a haircut and was booked with Eddie. Right away, he made us both feel comfortable and welcomed. I left with the best haircut ever!! Since then I’ve been coming back monthly. In May, I had color/highlights and now I constantly receive compliments on my hair color, in addition to the ones I’ve already been receiving on the style. I highly recommend Eddie! Treat yourself to an amazing experience that will stay with you long after you leave!!