Belmond Copacabana Palace

Unfortunately, I am not very good with names, so I may not remember everyone correctly. However, I would like to especially mention the gentleman at the pool and Debora, who were both wonderful. The service at the restaurant and the pool area was outstanding. The reception team and the concierge were also excellent — very professional, attentive, and welcoming. I would also like to compliment the lady responsible for cleaning the room. The room was impeccably clean, and the beautiful scent of capim-cidro was truly unforgettable. The Gentleman who helps in the toilet very welcoming Overall, the service throughout the hotel was exceptional, and it made the stay very special.

I thought I'd book this hotel for my wife's 55th birthday next September, our last night in Rio. Their website shows it's a minimum 2 night booking, so I thought I'd email them to highlight it was for my wife's 55th birthday, and we're in Rio with our two sons on a mullti-centre holiday (booked with a Tour Operator) , and so I can't just leave our sons in the hotel we're staying in for the remainder of our time in Rio, and asked if they would be kind enought to make an exception to allow me a one night booking only to celebrate my wife's birthday. Whilst thanking me for my interest for "such a special occasion", they replied simply saying No, minimum 2 nights booking. Zero flexibility. I would have thought a premium hotel brand such as Belmond woud have flexibility when asked nicely. Very disappointing.

Great classic hotel, lovely staff and servicesGreat classic hotel, lovely and service-oriented staff. We were at the time of the carnival and enjoyed the wonderful and famous party at the hotel There is only one comment about the air conditioner in the room, it had a problem that they couldn't fix, it was dripping and not cooling

Beautiful Beaux-Arts Style Hotel on Copacabana Beach. From the moment we arrived, we were treated to an elevated experience. A room upgrade with an ocean view, free tickets and private shuttle to a Rio football match and much more. The pool scene was fantastic and the rooftop tennis court was stunning.

You cannot easily describe the service as service here - this feels more like a family, where every family member is asking you proactively what the can do for you or telling you proudly some hotel story or simply accompanying you in the lift so that you don't feel alone.