Hyatt Regency Grand Reserve Puerto Rico

7 or 8 years ago, when doing college tours with my daughter, I booked a hotel blind through Expedia in LA. Upon arrival, it appeared to be a meth hotel and we turned the key in as soon as we looked at the room, without even asking for a refund. That was my worst hotel experience. Until now. The Hyatt is a beautiful property and the staff was not exceptional but above average. The rooms were very dated and not at all in line with a Hyatt property. The thing that made this stay excruciating, however, was the conventions. When we arrived, Hyundai was having a (what I thought at the moment was loud) convention next to the swimming pool. Cars were parked on the grass. It was not a welcoming experience. However, it was nothing compared to the following morning when we were awoken by an air horn at 8am, followed by another every few minutes as a CrossFit competition was being held on the grounds. The air horn was constant until after 7pm, the grounds were filled with tents selling food and CrossFit clothing - it was a madhouse. I picked the Hyatt because it was an hour away from San Jose and I wanted a peaceful, restful experience in a premier location and facility. Instead, I got meth house crazy. I would not have accepted money to stay there in hindsight, much less paid money. What a horrible experience.

Everything you could ask for in a hotel experience. Lots of delicious food options and the resort is beautiful! Had a great time here!

Excellent overall experience. The service was attentive, the atmosphere enjoyable, and I would definitely return soon.

Ryan was great and provided impeccable service by the pool! I 10/10 recommend and would come back because of Ryan and his service!

This is a lovely resort! Close to El Yunque. lovely breakfast buffet and 3 beautiful pools and the customer service is extraordinary. Great views of the beach & mountains! One of our true highlights was making sushi with Chef, Ivan Martinez, with Krystal assisting. We learned so much and he was so interesting and we got to eat our creations! Very pleased with our experience!