Hyatt Regency Grand Reserve Puerto Rico

If you want a great cocktail, Jennifer Diaz is hands down the best bartender that I have ever had, she made the experience 10x times better and every single drink she make was phenomenal. When you go to the main pool, definitely ask for Jennifer. She is absolutely great and makes every drink with care and attention.

Beautiful resort. Great beach and pool. Many amenities. Rooms were very comfortable and large. Most of the staff were helpful and friendly. Tip was automatically added to the checks along with services fees and taxes. There is also a self parking fee and resort fee. This was excessive in my opinion. It is centrally located as well.

Amazing hotel! Comfortable room for 5 people, very big and clean. The beach at the hotel was beautiful, the pools very big, you can use kayaks and paddleboards for free.

Lovely hotel, albeit a fair distance from Washington when the traffic is bad. Super golf course and great pools. Sadly the beach had jellyfish so no swimming in the sea.

During our week stay at the resort the fire alarms went off a total of 4 times during our stay. I remember one staff member telling me that they were testing the fire alarms around 930am. Once the fire alarm went off @130am in the morning. I have no idea why this happened. When I tried to call the front desk the phone just rang & rang without answering at all. Overall, it wasn't a bad place to stay, but whomever the engineer is they need to get their act together and test the fire alarm system at an hour which is between the hours of 11am - 4pm. The staff was very friendly, but I must admit the $100.00 daily hold on my credit card for incidentals was asking a bit much for a whole-week stay. Eventually by Thursday Hyatt had released the hold on my credit card. I really would like to give this resort another chance and so should you. Your experience will be very different then ours Lord willing.