Hyatt Regency Grand Reserve Puerto Rico

The resort is pretty but I fear that’s all domestic and superficial. Things like Comfort and accommodations are lacking. Truly Disappointed. The room could use better maintenance. The mattresses were heavily worn with a noticeable dip in the middle, and everyone in my family woke up with back pain after sleeping on them. The pillows were also very old and had lost their shape and support, making them uncomfortable. The shower had visible black mold, which should be addressed. Overall, the condition of the room did not meet our expectations specially for a resort, and updating the mattresses, pillows, and addressing the mold in the bathroom would make a significant difference. Now this portion of my feedback is more opinion based. Amenities were OK but basic nothing special or spectacular to make the hotel stand out. Parking spaces are tiny while consistent with similar parking spaces in the island, the resort could’ve easily spare a few inches to make it better for guess who are clearly traveling with bags and equipment. Some nights my son and I had to exit the car before my husband parked otherwise we would risk not being able to fit thru the doors or hitting the vehicles next to ours (even when we are not heavy set people) I can only imagine someone who is heavier or more built.

I had such amazing experience!!! Overall this stay was everything and more for a girl celebrating her birthday! I had dinner at Nori and they made me feel sooooo special! From Anthony's VIP treatment and attention to every detail to Emmanuel whipping up one of the best Hibachi meals I've ever had I couldn't be happier!

I had an amazing experience. The sense of community between the staff and how thoughtful they were about each detail was very impressive. The breakfast buffet is an amazing experience, better than a cruise. Carlos makes the best omelettes. The hospitality of the staff was remarkable. I had such a relaxing and fun with my family. The facilities provided an excellent setting to enjoy nature.

Richard and Pedro at the Martini Bar are magicians who can craft whatever your heart desires!

Hyatt Regency was one of the best resorts I have been to. It was relaxing, I loved the different options for pools and beachfronts. The food was amazing- we had the breakfast buffet, Nectar, and the dinner offered at the same restaurant where they host the breakfast buffet. The staff were naturally friendly, nothing felt forced. The views were immaculate. The rooms were beautiful, I only wish I had more time to stay inside! Too much outside that we didn't want to miss. I would definitely stay again, and I would totally bring my child, and nieces and nephews.