Hyatt Regency Grand Reserve Puerto Rico

The grounds are beautiful! Here’s our honest take on the rest…we were here a week and have only a small handful of staff to give much praise to. Omar (bell desk) was so awesome and really was a great first person to meet at the resort. He was informative, helpful, and gave us amazing tips. Next, Ryan and Luis our awesome servers at the pool. They provided great service and went the extra mile. And last, Aiden and Georgie at Nori hibachi. Great service, food, and entertainment! Thank you to them for providing us with the high level of service. Sticking with staff…there seemed to be no motivation to move at a reasonable pace, be kind, or smile by a variety of staff. They seemed annoyed if you ordered while personal conversations happened, moved slow to get orders, didn’t mind if you’d been waiting in line more than 10 minutes past reservation time to check in, one even walked away from the counter in the middle of taking our order at molido to go finish a conversation outside. Our expectations were good service and attentive staff when you are paying a lot of money. Speaking of money….come prepared. It is not cheap and adds up fast everywhere you go. Average $300-$400 for dinner for 3. Pool bar food and drinks average over $175 with two food items, 2 alcoholic and 1 non alcoholic drink. Keep in mind tip is built in to the checks which is nice! The rooms… our room was fabulous and clean. Great location and comfortable! The beach…nice, a bit rocky and seaweed but clean, pretty, and a great chill spot. The pools…we spent most of our time here and enjoyed both! Well maintained. At the larger pool on weekends, get there early to get chairs…it’s tough come noon. Bring plenty of sunscreen! We had a fraudulent charge on our bill and working to get that dispute resolved so hoping they come through. The food…the food is really good! Note that while Nectar is onsite, it is not part of the hotel. All in all it’s a great resort!

Angelo from Prime 787 was an absolutely amazing server. He went above and beyond to ensure my family got everything we wanted, exactly how we wanted. The food was excellent, steak was cooked perfect, and Angelo was superb. Thank you Angelo for giving us an amazing dining experience!!!!

So far, everything has been outstanding! The property, restaurants, staff, and overall experience has been amazing. Special Shout out to the staff at Prime 787 Steakhouse who went above and beyond to make our experience the absolute best! Marcos our attendant and the head Chef were spectacular. Kudos to all! Thank You for making our anniversary unforgettable. Mr and Mrs Young III

We just got home after spending a week at the Hyatt Regency Grand Reserve Puerto Rico, and our family had such a wonderful stay. The property is beautiful and very spacious. We loved being able to walk to the beach right from the resort, and it was obvious how much care goes into maintaining everything. Every morning we saw staff around the property working hard to keep the grounds looking great. What really made our trip special was the people. Everyone we interacted with—from the bellmen and bartenders to the restaurant staff—was friendly, helpful, and always willing to offer recommendations for our family. A special thank you to Victor, Omar, and Gabriel. They were amazing throughout our stay. Whether we needed a ride to breakfast or back to our room, they were always there with a smile and made the rides enjoyable with great conversation. They truly made us feel welcome. We also had Magdiel as our trolley driver a couple of times, and he was always in such a good mood. He had great music playing and somehow made those early breakfast rides fun. His positive attitude definitely started our mornings off right. And a big thank you to Israel, who helped us during checkout. He was incredibly helpful and made the process smooth and easy, which was much appreciated after a week of vacation. The breakfast buffet was delicious and had plenty of options. My only suggestion would be to switch up some of the items throughout the week for guests staying longer. Also, while some of the room interiors could use a few minor updates, it certainly wasn't a big complaint and didn't take away from our experience. Overall, we had a fantastic week and made so many great memories with our family. We wouldn't hesitate to stay here again and are already talking about coming back. Thank you to everyone at Hyatt Regency Grand Reserve for making our vacation so enjoyable!

The resort was excellent! Rooms were clean and well taken care of and the staff did a great job keeping everything we needed available. The Pool was awesome for all ages it's so big it never felt crowded. As for the beach area it was nice and quiet, it never felt crowded and the staff was still there for anything you wanted. I would recommend the resort to anyone looking to have a nice getaway from the typical vacation crowds.