Hyatt Regency Grand Reserve Puerto Rico

Amazingly conscientious customer service for celiac needs! Edie Burgos (pool bar manager) helped us find a quick dinner the first night before we could check-in after a long, delay filled travel day. As the bar was closing, he went to the kitchen to get a room service/ poolside menu and let me use his cell phone when ours would not work to order. After the bar was closed and the pool was empty he came back to check on us and provide an update on when the food would be delivered. At breakfast, Chef Pedro and Manager Luis took great care to communicate the celiac safe options and prepare a special omelet or French toast. Last year chef Pedro also made a point of making fun, exciting celiac friendly breakfasts. At the poolside food truck, Ryan repeatedly checked with the chef to answer celiac related questions and then prepared a detailed allergen form with our order. These are some of the many reasons we are repeat visitors.

The staff was absolutely fantastic! Ramon and Jorge at the lobby bar were absolutely amazing people with fantastic personalities. Both can make very good drinks and are always down to laugh.

We had a family trip here recently. They had activities for the kids. Ms. Nanette led a lot of the kids activities and have been so wonderful in occupying the kids. Will definitely be back!

Excellent place to stay! Room and amenities exceeded my expectations! Definitely planning another return. A great way to relax and decompress from real life pressures!

Our family loved this resort. It is a good size, large but not too big. It was well-maintained and nice without being showy or feeling fancy. It was very family-friendly for families with small children but also worked well for those with older kids or couples without children. Highly recommend the ocean-side room on the first floor, it was amazing to wake up to the beautiful view and so easy to walk out the patio door to the beach. The restaurants were all good, favorites were the sushi (Nori) and steakhouse (Prime). The food and drinks are pricey by Caribbean standards, but Puerto Rico is more expensive than other islands. The pool chairs fill up but not super early and we were always able to find seats where we wanted (some days at beach and some at the main pool). The smaller pools were always very quiet for a more relaxed atmosphere. The location is convenient to San Juan and to El Yunque rainforest and not far from Fajado. We rented a car for the week which made it easy to get around. The only negative is the longish drive from the resort to the main road (~8 minutes) but the view of the golf course is nice.