Hyatt Regency Grand Reserve Puerto Rico

Overall, our stay was disappointing given the cost of the hotel. Several amenities fell short of expectations, including underfilled cornhole bags, missing ping pong balls, and a gym that was far less impressive than anticipated. On multiple occasions, our kids asked for a football and were told each time that none were available. We also experienced ongoing issues with housekeeping, having to call multiple times for room service, and even then fresh washcloths were not provided. The TV in our room worked inconsistently; although staff attempted to fix it, the issue was never fully resolved, and we ultimately had to tolerate intermittent service. Transportation around the property was insufficient and made getting around inconvenient. Lastly, being charged extra for Wi‑Fi felt unreasonable considering how much we already paid to stay. Overall, the experience did not match the level of quality we expected.

Gorgeous. Convenient. Clean. So many things to do. Adults only. Kids club. Quieter pools. More active. 10/10

We had a wonderful vacation! The staff is extremely helpful and friendly. Rooms very nice and pool area beautiful. Beach had lots of chairs and umbrellas and water calm. Lots of dining options. A little remote.

We love our stay! we really like the Kids club. shoot out to Nannette! 100% recommended

It's a beautiful property, but I wouldn't recommend it or go back. We booked 2 queen beds, but somehow got "upgraded" to a room with 2 double beds. This was less than ideal for a family of 4. My son fell out of bed and got really hurt and was shaken up the first night. I called the next morning on our way out to an excursion to request a room change. They said the supervisor wasn't in yet, but they would check once they arrived and call me back. No one ever called me so I had to go to the front desk again later in the day and fight with them about it. They didn't understand why I wanted to "downgrade" to a room with bigger beds and said they were fully booked. Eventually they were able to move us to a new room around 9pm. The last thing I want to do while I am on vacation is have to constantly follow up on when an issue will be fixed. There were lights under the bed that went on every time we even slightly rolled in bed. Luckily they weren't as bright or sensitive in the 2nd room, but the first night no one got any sleep. You also needed to make reservations for dinner at all of the restaurants. I think some you don't need to when they aren't as busy, but since they were fully booked while we were there, you had to make reservations. That's another thing I don't like to do while on vacation. I want to relax and not be on a schedule, so having to plan dinner days in advance was a turn off for me. The food at the restaurants was not great and over priced and we had some really bad service. (Wrong meal, spilled water all over my husband and our table, kept forgetting to bring out the bread we asked for then finally brought it out with our dinner an hour later, forgetting drink orders, etc.)