Hyatt Regency Grand Reserve Puerto Rico

This was my first stay at this hotel. I will be returning. I was there with my girlfriends celebrating my 60th birthday. Where do I start? The rooms were so spacious and clean ! The beds were super comfortable. I loved having a balcony that overlooked the garden. All of the staff starting the ladies at the front desk (Laura, Davianette and Jocelyn) were so personable and accommodating. Their welcoming spirit and smiles made the stay that much more enjoyable. Moving to the pool area where the manager Cindy could always be found running around making sure we always had what we needed. She made my birthday super special. I ate more cake than I can count. It was so worth the calories.The pool staff (Hernan, Angel, Yaerimar, Jailenne “Querida Sunshine “). I’m sure there are a few others that I left out. Everyone at the pool went above and beyond. We had breakfast every morning at the Water’s Edge restaurant. The service was A1. Nilia and Jeremy were awesome! We always had what we needed. All the staff at the restaurant were very friendly and attentive.Diana at the restaurant Nori was awesome! She has the patience of a saint! She made great menu recommendations and was well versed with the menu. We had my actual birthday dinner at the steak restaurant Prime 787. The steak was cooked perfectly and all of the sides had great flavor. The lobby bar is the hang out spot of your looking for some great cocktails and good conversation. Jonathan and David were fantastic. They even came up with my own personalized drink. I named it GUAVAMENTE!! You had to be there to understand 😂. I can’t say enough about this hotel and the staff working there. This was the best birthday that I have had in a long time. I can’t wait to go back! Thank you to everyone that made it possible. ❤️❤️🇨🇷🇨🇷

The hotel stay was better than expected. My room was a garden view with a modern look and feel. It was very spacious with high ceiling. The hotel provided ride to/from room. The hotel offered a variety of restaurants, I particularly liked Nectar it offered authentic foods from the island. The breakfast buffet offered the island cuisines as well as healthy options and normal breakfast delights that were enjoyable. Excellent customer service, they quickly cleared up a misunderstanding about the bill. The checkout process was simple and expedient.

The best duck ever the suhi was great also great service thank you thais server the best food everrrrrrrrrrrrrrrrrrrrrr

Fantastic experience! Superb service and attention to details. A Gorgeous place with charming tropical atmosphere. Thank you!

Esther Estrada from the kids’ program is outstanding! She connected with our kids and engaged them in tons of fun activities (e.g., art work; face painting; bracelet making; water balloons; etc). She made the trip a lot more fun for them (and us). Thank you, Esther!