Hyatt Regency Grand Reserve Puerto Rico

Staff was friendly special a/o to Tanya at the main bar she was the sweetest by lobby the staff was very helpful very informative I love love love this place will definitely stay again if your thinking about booking hurry up it’s beautiful.

We had an amazing stay at Hyatt in Puerto Rico! From the moment we arrived, the staff made us feel welcome and went above and beyond to ensure we had a great experience. The property is beautiful, well-maintained, and surrounded by stunning scenery. The rooms were comfortable, clean, and spacious, and the amenities were excellent. We especially enjoyed the relaxing atmosphere, delicious food, and all the activities available on-site. Every detail helped make our trip memorable. We left feeling refreshed and already looking forward to coming back. We highly recommend Hyatt Rancho Grande to anyone visiting Puerto Rico and looking for a wonderful getaway!

Tucked away from the noise and busy, the hotel is stunning in every way. Beautiful beach to walk everyday with activities throughout, plenty of food options (plus a 24 hour Cafe). Rooms were spacious and pristine, plenty of amenities within.

From the day we arrived, our vacation was repeatedly disrupted by false fire alarms during both the day and the middle of the night. The alarms were so loud that they caused panic, interrupted our sleep, and left us exhausted for the remainder of our stay. Hotel staff admitted that these alarms sometimes go off without any apparent reason, yet the problem continued throughout our vacation. The first room we were assigned had a severe mold smell. It was so bad that I couldn't sleep and had to request a room change after the first night. Even after moving, I continued experiencing chest discomfort that I believe was related to the mold exposure. I also work remotely while traveling, and the repeated fire alarms had real financial consequences. During one important business call, the alarm went off so loudly that my client could no longer hear me. I lost a contract worth thousands of dollars because of the interruption. Instead of enjoying Puerto Rico, I spent days dealing with exhaustion, stress, and constant disruptions. For the price this hotel charges, this level of negligence is completely unacceptable. Guests should not have to worry about being awakened by false fire alarms every night or being placed in a room with a serious mold problem. Avoid Building 11. Until these issues are permanently resolved, I cannot recommend staying here.

Beautiful hotel and great experience. Although it was a working week with various events, the hotel was pleasently kept, great service and good food. Attention should be drawn to the Water's Edge restaurant where the luncheon selections were not that many and service could be extremely slow while serving sandwiches and wraps. Other than that, food was great. The Market Place was a surprise when finding a "sancocho" soup that was delicious. Nice sandwiches, exquisite cookies and great coffee.