Hyatt Regency Grand Reserve Puerto Rico

Absolutely beautiful facilities, the pool is incredible ,but no hotel provided entertainment whatsoever and subpar food for the price

The Hyatt Regency Grand Reserve is a gorgeous resort and a great place for a multi-generational vacation. The location was excellent for touring the rainforest and going to visit Old San Juan. The pool was fantastic and rooms were spacious, and every staff member was welcoming and helpful. Trolley service was especially helpful for family members with less mobility. Restaurants and bar service are expensive and the resort could do more to encourage water conservation (hooks to hang/reuse towels).

Beautiful location, and room was spacious and clean. However the bungalow setup meant most rooms are a long walk from anything, including coffee, breakfast food, and the parking lot. Additionally the location on the peninsula made us isolated and it took a lot of extra time to get anywhere outside the hotel for food or excursions. The pool is very nice but the pool bar was very expensive and the bartenders ignored me for a long time and I gave up. The beach at the hotel was not very nice but there are really nice beaches elsewhere.

This resort did not simply exceed my expectations, it completely blew me away. From the breathtaking location and immaculate grounds to the upscale atmosphere and exceptional staff, everything felt like a world-class experience. You can walk out of your room into the gorgeous open-air lobby and immediately feel completely disconnected from the outside world, yet everything you could possibly need is right there. We loved it so much that we only left the property once—and my 12-year-old son was genuinely excited to get back. He was never bored, was just as amazed by the resort’s beauty as I was, and has already declared that when we return to Puerto Rico, we have to stay here again. As a single parent, the most meaningful part was feeling completely safe and comfortable enough to let my guard down. I was able to truly relax and enjoy the vacation alongside my son instead of simply managing the trip for him. The staff were consistently kind, professional, attentive, and welcoming across every area of the resort. Their genuine care went far beyond ordinary customer service and made us feel truly valued. Our first trip to Puerto Rico was unforgettable largely because of this resort. It offers the rare combination of luxury, tranquility, family-friendly activities, safety, and heartfelt service. We cannot wait to return!

We got lucky! We cashed in points for a room and ended up in a Villa, wow! The resort was wonderful, we enjoyed the pools, bikes, and kayaks. We didn't eat at the resort, found yummy food near our excursions. The staff we encountered were friendly and helpful. The property is beautiful.