Hyatt Regency Grand Reserve Puerto Rico

Our stay at the Hyatt Grand Regency in Rio Grande was better than I could have ever expected. Staff was friendly and helpful. Restaurants exceeded expectations. Pools were well cared for and exactly what I hoped for. Beach left a bit to be desired, but was adequate. It may have been the time of year. We will return again someday!

The Hyatt really exceeded our expectations. Edwin in guest services was phenomenal- he contacted us before our trip to make sure we had everything we needed. We had a wonderful check in experience. I’m glad I signed up for the credit card before our trip to get Discoverist status - resort fees were waived and there is a special check-in area and dedicated guest services. My kids loved the pool and resort area. We got a beach cabana one day, which is very reasonably priced ($125). There were plenty available that day, so I don’t think it’s necessary to reserve in advance. We were able to purchase pool floats at a reasonable price which they inflated for us. Even though we were there Memorial Day weekend, the pools weren’t crowded. We were able to arrive at 3:00 one day and grab a fre We also really enjoyed Nori Hibachi and Nori Asian - Diana F, our server, was one of the very best I’ve had in my travels. One tip is to make dining reservations before your trip. I made the mistake of calling at 5:00 one day for our reservation - there were no reservations online, but guest services was able to get us into Water’s Edge at 7:30 which was much later than my kids wanted to eat. I saw a number of other people being turned away from the restaurants because they didn’t have reservations. One downside is that they include a gratuity on everything - it’s pretty ridiculous that a 10% automatic gratuity is included on purchases of bottled beverages and tubs of ice cream from a cashier. I hope management reconsiders that policy - it really left a bad taste that candy and bottled water have auto gratuity added. I would have given the resort five stars, but management needs to rethink this policy.

Pros Location right on beach Great staff Lovely breakfast and restaurant options Room was large and had direct beach access Lovely grounds and lobby Good fun at pool and pool bars Cons A bit remote if that’s a concern Not upscale luxury, definitely more 4 star Very long queue at check in wasn’t a great start

The atmosphere in the restaurant was so beautiful and calm. Thais, our server, was so attentive and nice to us. She answered every question we had about the menu and recommended the Chillo and the surf and turf and they were absolutely delicious. She made our 1st anniversary dinner feel special.

Bryan at 787 prime was overall amazing! Every recommendation on point and he knew what he was suggesting, everything from the drinks to the food. Great communication and service I give him a 10/10 !!!