Hyatt Regency Grand Reserve Puerto Rico

The best costumer service experience! Highly recommended. Ask for Fabian Velez on the Molino coffee shop and he will treat you right!

Our stay at the Hyatt Regency Grand Reserve Puerto Rico was excellent from start to finish. The property itself is beautiful, peaceful, and perfect for a family trip. The atmosphere, views, and overall experience made this visit memorable. One highlight of our stay was the exceptional service we received from Myriam. She was warm, attentive, and genuinely welcoming. Her professionalism and positive energy made our dining experience even better, and she made our family feel truly taken care of. The resort offers a relaxing environment with great amenities, beautiful pools, and easy access to the beach. It’s an ideal place for families who want both relaxation and quality time together. We truly enjoyed our time here and would absolutely return. Thank you to the Hyatt team, and especially to Myriam, for making our visit special.

The Hyatt Regency Grand Reserve in Puerto Rico was outstanding. It is a beautiful resort on the ocean with several quality pools. It is pricey! A shout out to Minaris who was always smiling and serving in the breakfast buffet.

We had a fantastic stay at the Hyatt. The location is beautiful, the rooms are very clean and comfortable, and the staff across the hotel is incredibly friendly and helpful. We had breakfast several times at the Waters Edge buffet during our stay, and I truly wanted to recognize the incredible care the team showed to my son, who has severe food allergies to dairy, eggs, and peanuts. Traveling with food allergies can be very stressful, but the managers Cindy Garcia, Luis Carrasquillo and chef Pedro Birriel went far above and beyond to make sure he was safe and well taken care of. Chef Pedro personally came to our table twice during our meal to check on him and make sure everything was okay. He also prepared special dishes just for my son that were not only safe for him to eat but also beautifully presented and delicious. In many places we travel, there are very limited options for kids with allergies, but here they made a real effort to provide thoughtful and tasty alternatives so he could enjoy breakfast just like everyone else. I would especially like to thank them for their kindness, attention, and genuine care made a huge difference for our family. From all the places we have traveled, this was the one where we truly felt our son’s allergies were taken seriously. Thank you for making our experience so comfortable and memorable. It meant a lot to us.

We really enjoyed our stay here as a family. The resort is beautiful, peaceful, and felt very private, which made it easy to relax and enjoy our time there with kids. The property itself is very well maintained, and the overall atmosphere made the trip feel special. Everyone was friendly and welcoming, housekeeping did a very good job, and I especially want to recognize Kyan, who was always so sweet and pleasant during our stay. Those kinds of personal interactions really do stand out. If I had one small suggestion, it would be to have a heated hot tub area, since in March the pool water was still a bit cool. Aside from that, we had a great stay and would definitely recommend it.