Hyatt Regency Grand Reserve Puerto Rico

We had a fantastic stay at the Hyatt. The location is beautiful, the rooms are very clean and comfortable, and the staff across the hotel is incredibly friendly and helpful. We had breakfast several times at the Waters Edge buffet during our stay, and I truly wanted to recognize the incredible care the team showed to my son, who has severe food allergies to dairy, eggs, and peanuts. Traveling with food allergies can be very stressful, but the managers Cindy Garcia, Luis Carrasquillo and chef Pedro Birriel went far above and beyond to make sure he was safe and well taken care of. Chef Pedro personally came to our table twice during our meal to check on him and make sure everything was okay. He also prepared special dishes just for my son that were not only safe for him to eat but also beautifully presented and delicious. In many places we travel, there are very limited options for kids with allergies, but here they made a real effort to provide thoughtful and tasty alternatives so he could enjoy breakfast just like everyone else. I would especially like to thank them for their kindness, attention, and genuine care made a huge difference for our family. From all the places we have traveled, this was the one where we truly felt our son’s allergies were taken seriously. Thank you for making our experience so comfortable and memorable. It meant a lot to us.

We really enjoyed our stay here as a family. The resort is beautiful, peaceful, and felt very private, which made it easy to relax and enjoy our time there with kids. The property itself is very well maintained, and the overall atmosphere made the trip feel special. Everyone was friendly and welcoming, housekeeping did a very good job, and I especially want to recognize Kyan, who was always so sweet and pleasant during our stay. Those kinds of personal interactions really do stand out. If I had one small suggestion, it would be to have a heated hot tub area, since in March the pool water was still a bit cool. Aside from that, we had a great stay and would definitely recommend it.

The resort is visually beautiful, but guest service are simply minimal due to staff shortages. The facilities are enormous and far from key areas such as the pool and beach. The rooms are gorgeous but visibly affected by mold and dampness, and no housekeeping service was provided during our stay. At check-in, the front desk agent made us feel highly uncomfortable and unwelcome while assisting us a married LGBTQ+ couple. Breakfast offerings are basic, and the dining area is noisy due to the large number of families with children. The dining area is messy and lack’s attentiveness to orderly. Those seeking peace, relaxation, and quality service will likely not find this resort the best option, as there are better alternatives in Puerto Rico. Avoid experiencing the same as us and others per their reviews similarities.

Property is beautiful and relaxing My one comment would be that if you have 3-4 people in your room . 2 adults and two children they will not allow a rollaway bed in your double room . Kyaris in the dining room was pleasant and helpful .

Kyaris M. Was our waitress for breakfast. She was so helpful and very nice. She had lots of recommendations. Have fun things to do with our kids during our stay at the .