Hyatt Regency Grand Reserve Puerto Rico

My family and I spent 8 days at the Hyatt Regency and had a great experience from start to finish. The valet team, George and his staff, provided excellent service upon arrival, and check-in was smooth with transportation to our rooms. Our rooms were clean, comfortable, and well maintained. We enjoyed breakfast daily at Water’s Edge, where Luis and his team kept everything running efficiently with great service, a clean environment, and very good food. We dined out for lunch and dinner throughout the island, but Water’s Edge stood out for both food and customer service. Special thanks to Luis, Alexandro, Kyaris, Minari's, Angelica, Vanessa for finding Hot Sauce, and Enrique for making the best coffee in the Island.

The most amazing property I have been to. Book this hotel if you want a vacation. The property itself is huge plus the areas around it are amazing to explore. The rain forecast is like 20 mins from this place.. the whole vibe of the place grows on you. Highly recommend

Resort was large with plenty of restaurants and the main pool was great! We never struggled to get seats at the pool or ocean. The ocean was calm and perfect for our toddler, though the beach was rocky and there was lots of sea grass —so bring water shoes. Shout out to Pamela and Jacob with guest services who upgraded us to an ocean front bungalow which absolutely made our trip! We loved the wet room shower/tub combo which made going straight from pool/ocean to the tub for the toddler super easy. The staff was friendly and our son loved the kind girls at the kids club. We were always greeted with an “hola family” which made it feel like home. The food and drinks were really good (but pricey with lots of added fees). We would recommend and would come back.

Amazing hotel in an amazing 1,000 acre campus. Staff go out of their way to accommodate. Rooms spacious and clean and highly recommend the upcharge for an ocean front room - the view was unbelievable. The food in the steakhouse and asian/sushi restaurants were 5-star. Little taken back that they charge for parking when there is a daily resort fee, but not a big issue.

This was easily the best choice we made in regard to our stay in PR . I cannot imagine coming back and not staying at this beautiful hotel . The cleanliness , staff attentiveness and overall care for the property made this an unforgettable experience.