Hyatt Regency Grand Reserve Puerto Rico

We stayed at the Hyatt Regency Grand Reserve for a majority of our weeklong vacation in Puerto Rico. The resort offered a relaxing, quiet stay with beautiful beach, diverse restaurants and amenities that satisfied us completely. We did not have a rental car, so we decided to remain on the property the entire time, but there were locations within 20-30 minutes if you wanted to venture out as an alternative. The entire staff at the resort were friendly and very attentive to our every need. During our stay, I experienced pain/swelling in my foot. I shared this with the front desk staff and they immediately contacted Security for assistance. The Security manager, Luis Rivera, was very helpful in assessing my situation and offered to have one of his staff members take us to Urgent Care (about 20 minutes from resort) and have that staff member stay with us during that 6 hour period. The staff member, Alejandro Resto, was wonderful and helped assist with Urgent Care check-in, language translation with medical staff and while we waited for my results, offered to take us to a place for lunch. I felt completely taken care of by the Hyatt Security team and applaud them for their extraordinary support during that time. Overall, I would highly recommend this resort and when I return to Puerto Rico, they will be at the top of my list!

Lovely resort with spectacular ocean views. Great side trips to the rainforest and zip lining. Staff was wonderful. Thanks

Beautiful, well-maintained grounds and a great first impression, and we appreciated being able to check in early and check out late (although we had explorist status, and priority late check out is one of the benefits so this might not be available without it). The room was spacious, but felt dated and not very well laid out, with limited storage (despite the size of the room) and some cleanliness issues. However, we had an ocean front room and the view was incredible. Service was somewhat inconsistent — some staff were warm and welcoming (especially in the restaurants), while other interactions were less positive. Overall, while the setting is lovely, but our experience didn’t live up to the expectations of a 5-star hotel.

It is a nice resort, nice beach, very good pool. Excellent service.

Great experience and customer service from Matthew and the oatmeal was spectacular!!