Hyatt Regency Grand Reserve Puerto Rico

The pool and resort were excellent!! The beach access from our oceanfront room with patio was ideal for changing moods of the kids, naptime, and AC access while still feeling like mom and dad were having a vacation too. Nanette R. kept our kids entertained and happy with daily crafts at the kids club and it was nice to have access to shared pool toys and gear. So peaceful just walking around the resort and it had everything we needed to keep all engaged for the 5 days.

Nice location off the peninsula. Beach is average with more of a gravel sand consistency. Water is extremely calm with minimal waves. Pool is great. However, due to an incident with a staff member, I can’t honestly say I will ever return to this resort…. While driving through the parking lot, I had the right of way when a golf cart driven by a hotel attendant suddenly crossed the intersection in front of me, nearly causing a collision. The cart had passengers aboard, and I was traveling at a safe speed of approximately 10 mph. Despite this, the attendant gave me an accusatory glare, signaled for me to roll down my window, and then claimed I was driving too fast. She subsequently radioed the front gate to report me without justification. I found this behavior not only unprofessional but deeply offensive. As a guest, I expect staff to uphold both safety and courtesy, and this experience fell short on both fronts. Despite several attempts to contact the hotel, they have yet to reply to the numerous emails I have sent. Staff is friendly but not attentive to details nor hekpful

It was a wonderful experience. We went in a family trip. The resort is beautiful and immaculate. The food at all the restaurants was wonderful. Especially Nectar. It was so good, I went twice! The staff was all friendly and extremely responsive. My only recommendations would be firmer pillows and more evening activities/entertainment. I would recommend staying here.

The property is very large. It is difficult to get around without a trolley ride. We were forced to wait quite a long time for transport. Also the lack of information in the lobby and the rooms regarding additional activities on the island was very disappointing. The service overall was not good. We often felt ignored and the dismissed.

We had a great time, and we highly recommend. The hotel is well-kept and has a cold-water station everywhere. A lot of sports activities, a very nice gym, and a relaxing spa. The hotel has a few pools, so it never felt overcrowded. The food is a bit pricy, and you should make a reservation at the restaurants in advance. We had dinner twice at NORI. it was excellent.