Hyatt Regency Grand Reserve Puerto Rico

This resort did not simply exceed my expectations, it completely blew me away. From the breathtaking location and immaculate grounds to the upscale atmosphere and exceptional staff, everything felt like a world-class experience. You can walk out of your room into the gorgeous open-air lobby and immediately feel completely disconnected from the outside world, yet everything you could possibly need is right there. We loved it so much that we only left the property once—and my 12-year-old son was genuinely excited to get back. He was never bored, was just as amazed by the resort’s beauty as I was, and has already declared that when we return to Puerto Rico, we have to stay here again. As a single parent, the most meaningful part was feeling completely safe and comfortable enough to let my guard down. I was able to truly relax and enjoy the vacation alongside my son instead of simply managing the trip for him. The staff were consistently kind, professional, attentive, and welcoming across every area of the resort. Their genuine care went far beyond ordinary customer service and made us feel truly valued. Our first trip to Puerto Rico was unforgettable largely because of this resort. It offers the rare combination of luxury, tranquility, family-friendly activities, safety, and heartfelt service. We cannot wait to return!

We got lucky! We cashed in points for a room and ended up in a Villa, wow! The resort was wonderful, we enjoyed the pools, bikes, and kayaks. We didn't eat at the resort, found yummy food near our excursions. The staff we encountered were friendly and helpful. The property is beautiful.

We had a great time at this hotel, and we have been served few times by Shenaira Aponte that was always going last mile to create a great experience for our family. The restaurants are overall very good, i like in particular the Tiramissu at Brasserie. They have a French name but they serve nice Italian food:) Rooms were super clean and facilities were overall well maintained although you can see its a bit old. The beach is very nice and ocean is super clean, you can see fish, crabs and corals walking in the water. You can also use the bike to stroll around the golf course or play tennis and pickleball… Well priced rooms, food will not be cheap but its ok. I recommend a small breakfast at molido coffee instead of going for the buffet all days

Shania has served our family in a very sweet and efficient manner either at 360 bar or at Molido. Always helpful and with a great attitude.

Shenaira Aponte is such a sweet person! She is always up to helping us put and an excellent waitress and server! It was lovely meeting her!