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Previously the Gran Melia Golf Resort Puerto Rico, this tropical family destination has been completely reimagined and upgraded, and is now the Hyatt Regency Grand Reserve Puerto Rico. Discover a beachside getaway steps from the water at Hyatt Regency Grand Reserve Puerto Rico, a family-friendly resort framed against the backdrop of the beautiful El Yunque rainforest. Lounge by our sprawling lagoon-style pool, get a round of golf in at one of our two Tom Kite designed 18-hole championship golf courses, or tour the historic buildings of nearby Old San Juan. Ideally located on the Northeast coast of Puerto Rico, Hyatt Regency Grand Reserve Puerto Rico, provides the privacy and exclusivity that each guest deserves by providing the opportunity to escape from the rest of the world. From the moment you enter this tropical oasis, you will be enveloped with the beauty and grandeur of our hotel. With two golf courses (PGA Tour) designed by the legendary Tom Kite, three swimming pools, a variety of restaurants, bars and 579 rooms overlooking the ocean and gardens, you will surely get lost in the serene beauty of Puerto Rico.
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd.
Highway 955-I
Rio Grande, Puerto Rico
00745
Nearest Airport: SJU
The World of Hyatt brand should be EMBARRASSED to include this property in its portfolio. Service, food, and drinks were subpar at standard and mediocre at best. From the moment we stepped into our room, we noticed that there was sand all over the furniture from previous guests that housekeeping failed to clean. Our first night we dined at Nori for the Teppanyaki experience where we: showed up 10 minutes for our 8:00PM reservation time, only to be seated at 8:15PM. We ordered our drinks, appetizers, and menu selection. It took them until 9:00PM to serve us our drinks, 9:15PM until appetizers arrived, and 9:30PM to prepare the hibachi food that did not get plated until 9:45 PM -- 105 minutes after our 8:00PM reservation. Totally absurd because other guests that arrived AFTER us received all of their food, drinks, AND check before we got our first drinks. The liquor in the mixed drinks at the restaurants, bars, and food were also noticeably watered down, but priced the same as major U.S. metropolitan areas (New York, Los Angeles, Chicago, Miami, etc.). This is outrageous. If the property is going to charge guests an absurd minimum gratuity for all meals and services on site, in addition to daily resort fees, the service needs substantial and immediate improvement. I will be telling all of my friends and colleagues to avoid this property by all means. It is atrocious!
tim_ote4 - New York City, New York
Anthony and Georgie were excellent! We had fun and laughed throughout the experience. The service was incredible. Would come back 100%
Carlos R
Tanya and Jacob were absolutely professional and amazing. They were so attentive and ensured a seamless experience.
Karen W
Angelo our server made our meal! We took all of his recommendations and they were amazing. We had a great time
teebz27
Anthony (waiter) and Georgie (cook) at Nori were amazing!! 10/10 recommend for the experience and delicious food!
Teresa G
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