Hyatt Regency Grand Reserve Puerto Rico

We were there on vacation as a family of 5 ( 3 kids ages 8,8,10) with my sister and her family (2 kids ages almost 3 and 5). Overall we had a great vacation! The weather was beautiful, the cabanas by the smaller pool were great and we loved being able to walk right to the beach. Love the hammocks! The shallower areas of the pool were great for the little ones. The hotel is very kid friendly and we also enjoyed the activities ( tennis, ping pong, jenga, golf, etc). The staff were very friendly. We loved being able to use the gym. The resort is beautiful and clean. There were a few areas that could use improvement - the quality of the food was ok especially given the cost. Nori, Nectar and the breakfast buffet were delicious but the rest was so so. The food is very overpriced and there also arent enough options for the number of people staying at this resort. A lot was closed when we were there. We were limited to the pool food which we didnt want to eat every day. Also having a coffee/tea/water station in the lobby would have been nice. Welcome drinks for all of us instead of a card for a drink for adults only also would have been nice. Finally, while the tourist desk was helpful and the staff was very kind I feel like I was taken advantage of. I had to get transportation to the airport for myself and kids. I ended up paying $140 for a shuttle when I didnt even realize that a $30 uber was an option.  Overall excellent resort and we made wonderful memories- if there were more and less expensive food options ( including the market which was ridiculously expensive), I think we would return!

Amazingly conscientious customer service for celiac needs! Edie Burgos (pool bar manager) helped us find a quick dinner the first night before we could check-in after a long, delay filled travel day. As the bar was closing, he went to the kitchen to get a room service/ poolside menu and let me use his cell phone when ours would not work to order. After the bar was closed and the pool was empty he came back to check on us and provide an update on when the food would be delivered. At breakfast, Chef Pedro and Manager Luis took great care to communicate the celiac safe options and prepare a special omelet or French toast. Last year chef Pedro also made a point of making fun, exciting celiac friendly breakfasts. At the poolside food truck, Ryan repeatedly checked with the chef to answer celiac related questions and then prepared a detailed allergen form with our order. These are some of the many reasons we are repeat visitors.

The staff was absolutely fantastic! Ramon and Jorge at the lobby bar were absolutely amazing people with fantastic personalities. Both can make very good drinks and are always down to laugh.

We had a family trip here recently. They had activities for the kids. Ms. Nanette led a lot of the kids activities and have been so wonderful in occupying the kids. Will definitely be back!

Excellent place to stay! Room and amenities exceeded my expectations! Definitely planning another return. A great way to relax and decompress from real life pressures!