Hyatt Regency Grand Reserve Puerto Rico

The staff was absolutely fantastic! Ramon and Jorge at the lobby bar were absolutely amazing people with fantastic personalities. Both can make very good drinks and are always down to laugh.

We had a family trip here recently. They had activities for the kids. Ms. Nanette led a lot of the kids activities and have been so wonderful in occupying the kids. Will definitely be back!

Our family loved this resort. It is a good size, large but not too big. It was well-maintained and nice without being showy or feeling fancy. It was very family-friendly for families with small children but also worked well for those with older kids or couples without children. Highly recommend the ocean-side room on the first floor, it was amazing to wake up to the beautiful view and so easy to walk out the patio door to the beach. The restaurants were all good, favorites were the sushi (Nori) and steakhouse (Prime). The food and drinks are pricey by Caribbean standards, but Puerto Rico is more expensive than other islands. The pool chairs fill up but not super early and we were always able to find seats where we wanted (some days at beach and some at the main pool). The smaller pools were always very quiet for a more relaxed atmosphere. The location is convenient to San Juan and to El Yunque rainforest and not far from Fajado. We rented a car for the week which made it easy to get around. The only negative is the longish drive from the resort to the main road (~8 minutes) but the view of the golf course is nice.

We recently stayed at this property and unfortunately had a mixed experience. While the hotel itself is beautifully decorated, offers modern amenities, and is set on a stunning piece of property, the service and operational issues significantly impacted our stay. Prior to arrival, I requested both a rollaway bed and a high-floor room. Neither request was accommodated. Instead, we were assigned a ground-level unit in the only building without balconies. Although the room itself was very spacious, there was no outdoor seating and no convenient place to dry wet bathing suits, which was disappointing for a resort stay. Service inconsistencies were noticeable throughout the week. The second pool bar did not have a bartender on weekdays — only on Friday, Saturday, and Sunday. When you’re on vacation, every day feels like the weekend, and amenities should reflect that. One evening, despite having made a dinner reservation three weeks in advance, the hostess (Carmen) could not locate it and handled the situation in a very unprofessional and dismissive manner, essentially implying that I had not made the reservation. It was uncomfortable and unnecessary. Operational efficiency was also a recurring issue. There were waits to be seated even with reservations, as the hostess was responsible for both checking guests in and seating parties. Checkout at restaurants and shops was slow due to the outdated paper receipt system requiring charges to be signed to the room, rather than using a more streamlined digital or room key process. Even basic services lacked consistency, for example, the pool and beach towel station did not open at its posted time on at least one occasion. The facilities, particularly around the pool area and in public restrooms, showed visible wear and could benefit from better maintenance. Additionally, one day our room was not serviced, which further reinforced the sense that the hotel may be understaffed. To be fair, most staff members we encountered were kind and friendly, and the property itself truly has great potential. However, the recurring service lapses, staffing shortages, and maintenance concerns detracted from what could have been a wonderful stay. With improvements in staffing, operational efficiency, and facility upkeep, especially in the pool and public restroom areas, this hotel could deliver the high-quality experience its setting deserves.

Beautiful property. Loved the location and the pools, beaches and landscaping. Definitely would return. Service could be improved both on arrival and at restaurants. Definitely rent a car and eat off property ( the hitching post was our favorite), and explore El Yunque and Luquillo!