Hyatt Regency Grand Reserve Puerto Rico

Excellent lodging accommodations, very friendly staff and excellent food. The nature surroundings are beautiful.

Hotel is beautiful. For what you pay I would have expected better customer care and attention to details. Why should I have to call Housekeeping daily. The check in and check out line is far too long. The food and beverage was average. I travelled with a large group to a wedding and we spent a significant amount at the Hotel. A small token beyond those awful, cheap mojitos would have been great. I expected so much more in terms of customer care and attention to details.

The resort offers many amenities including spa, beach access, multiple pools, multiple on site restaurants/markets/quick dining options, paddle sports and golf nearby. While nice, some of the areas look a bit worn and could use updating. Attention to detail is not a focus. After rain and storms, there was a crew picking up vegetation debris but not picking up trash like plastic cups or food wrappers. They have individuals cleaning the pool furniture, but not picking up the trash that has blown behind the cabanas. This is an overall nice resort, but I've stayed at nicer resorts for the same price in Curaçao and other islands. Staff are friendly however one experience baffled me as a guest. I entered a coffee shop on site and two employees were talking off to the side of the walk up order kiosk. I went to kiosk and started to place my order by the attendant who looked over at the employees uncertain if to take my order or not. I asked to two employees if they were ordering and apologized if I went ahead of them by accident- again they were not in front of the kiosks. They said they were going to order. I offered to let them continue and I would wait. They both went ahead of me. Many resorts I've stayed at have employees trained to always put guests first. In this situation I am not trying to imply I am better than employees, just attention to high level service. Puerto Rico is a nice island but not sure I would return.

The place is paradise on earth. Personnel make the difference. Jacob, Edwin and Ramon are kind and professional. Highest recognition and appreciation

We just got back from a week at this resort and loved it. We’re a family of 4 with two kids, ages 5 & 11 and for us, it checked almost every box, which was a win as far as I’m concerned. The pool is the MVP and we spent most of our time there. We liked that with how it was designed, you could carve out your own little area and it never felt too crowded. And it was nice with other families there as both girls made great Vacation Friends. The pool bar is cool too although they ran out of the Bliss Lager on our first day, which was a bummer because it was pretty good. Actually all the places did, which was odd as it was pitched as their main beer. The other MVP was the Lobby Bar. Great atmosphere, great service and great food. We ended up eating dinner there twice and got lunch from there a couple of days as well, bringing it over to the pool. The kids loved the pizza. On the last couple of nights, there was live music and that was a lot of fun. Other restaurants: Nectar’s: pricy, but really good and worth it. Sand Trap: the one miss of all the spots. Sleepy vibe and the food was pretty bad. Brasserie: Solid, good Italian food, although the atmosphere felt like a cafeteria as it weirdly didn’t have any music playing. We didn’t mess around with the other places but sure, they seemed nice. There are two beaches- the main one and the sneaky one. There is a reef about hundred yards out that makes the water feel like a lake, which is okay but makes it a little boring after a while. Kayaking is a nice way to break things up although the staff will comment on your daughter singing Moana songs and no, the comments won’t be positive. We weren’t super keen on that. We went with the two bed room and it was perfect for us. Although the lack of hooks was weird and annoying. There was nowhere to hang anything wet. I didn’t understand that. The staff are delightful and helpful. The tour desk is cool but we opted to rent a jeep (there is a desk for that) and do the rain forest on our own instead of doing the tour as it was cheaper and gave us more time to explore. We also took an Uber to old San Juan, which was super cool. Oh and another MVP was getting food delivered from Walmart, mainly breakfast food and snacks. That helped save some money as the market is pretty pricey. Overall we loved it and would definitely recommend it. But do your homework as it is a bit expensive and things add up.