Hyatt Regency Grand Reserve Puerto Rico

A large resort situated at the end of a peninsula, giving it a nature reserve-type feel. We stayed in a villa and found the room to be cool, modern, and well appointed for a family of four. The main pool is huge with a swim-up bar and gets very crowded during peak times. There can be blaring music, so beware. Recommend renting a cabana if you don't want to play towel/chair wars with the other guests. The villa sections of the resorts have smaller, quieter pools and we spent most of out time there - they still have drink and (limited) food service. We waited several hours for our room to be ready, which wasn't great. Finally, a bellman took pity on us and brought us to the members only check-in where we were immediately taken care of. The resort was very walkable for us, though golf carts are at the ready if you prefer. The beach is small and the sand is pebbly - not the sand castle building type, but the views are pretty. We had mixed experiences with dining. Nori and Prime were by far the best options, with Prime being the favorite. Nectar was a disaster-we waited 90 mins for food which was very mediocre. Disappointed as this was meant to be the local cuisine restaurant. Waters Edge - pretty bland food, also patchy service (we waited 45 mins for drinks). The bar food is good, but you have to flag down wait staff if you want to be served. We also enjoyed the poolside dining. Breakfast was good, but go early at busy times or it's a zoo. You are asked to sign and tip as you walk in the door before you've received any service (which by the way, you won't, it's a buffet) which was strange to me. Generally, service was mixed, with some very friendly helpful folks and others not so much. As we moved closer to the Easter holiday, the resort became very crowded and felt a little chaotic. We appreciated the activities hut by the main pool, which had games, pickle ball and tennis rackets, pool toys and bikes you could use. There was also a put put course and ping pong near the pool. We rented a jeep for two days which was a great idea. We hiked in El Yunque and did a morning in San Juan which was a nice way to break up pool time. We also did the night kayaking to see the bioluminescence which is underwhelming, but an adventure (it's very dark, I would not take young kids). Overall as a family of four we had a really nice time. The resort setting is beautiful and while I wish it had been less crowded and had faster service, this is always a risk over school breaks.

yesenia was super nice and cool!

Pretty peaceful. Nice place to chillax. Long beach area with lots of lounge chairs. Beach is fine, not the beach, but with lots of palm trees. Big pool (popular with young families) though we spent more time at the small, more adult one. Nectar Restaurant was the best meal we had on the island. Felt more peaceful and relaxing compared to Hotel Conquistador. Close to El Yunque National Forest. 30 min or so from the airport, but you'd never know. Great sunset. Friendly service. Beach is fine for wading but not so great for swimming. No waves as they broke well offshore. Would recommend.

Ricardo, Anjely, Paulina and lanexis and Jhomary are the absolute best. Family Spent time with them at the sand trap and they could not have provided better service. Hyatt should be proud that they represent them in such a fun and professional way.

We had the most wonderful time, the resort it beautiful and the staff super friendly. I want to give a special shout out to Aajely, Ricardo, Paulina, Lionexis, and Jhomary at the Sand Trap bar for being so kind and welcoming to me and my family while we enjoyed the NCAA Final 4 games and the golf simulators.