Hyatt Regency Grand Reserve Puerto Rico

it was a very nice and relaxing atmosphere, and everyone on the staff was super hospitable and sweet. Kiany was our server and she was an absolute sweetheart and had very quick service.

The server Lianexis was amazing every time we had her. We even asked for her when we dined. Always making sure we were good and always went above and beyond for the family

The grounds are beautiful! Here’s our honest take on the rest…we were here a week and have only a small handful of staff to give much praise to. Omar (bell desk) was so awesome and really was a great first person to meet at the resort. He was informative, helpful, and gave us amazing tips. Next, Ryan and Luis our awesome servers at the pool. They provided great service and went the extra mile. And last, Aiden and Georgie at Nori hibachi. Great service, food, and entertainment! Thank you to them for providing us with the high level of service. Sticking with staff…there seemed to be no motivation to move at a reasonable pace, be kind, or smile by a variety of staff. They seemed annoyed if you ordered while personal conversations happened, moved slow to get orders, didn’t mind if you’d been waiting in line more than 10 minutes past reservation time to check in, one even walked away from the counter in the middle of taking our order at molido to go finish a conversation outside. Our expectations were good service and attentive staff when you are paying a lot of money. Speaking of money….come prepared. It is not cheap and adds up fast everywhere you go. Average $300-$400 for dinner for 3. Pool bar food and drinks average over $175 with two food items, 2 alcoholic and 1 non alcoholic drink. Keep in mind tip is built in to the checks which is nice! The rooms… our room was fabulous and clean. Great location and comfortable! The beach…nice, a bit rocky and seaweed but clean, pretty, and a great chill spot. The pools…we spent most of our time here and enjoyed both! Well maintained. At the larger pool on weekends, get there early to get chairs…it’s tough come noon. Bring plenty of sunscreen! We had a fraudulent charge on our bill and working to get that dispute resolved so hoping they come through. The food…the food is really good! Note that while Nectar is onsite, it is not part of the hotel. All in all it’s a great resort!

Angelo from Prime 787 was an absolutely amazing server. He went above and beyond to ensure my family got everything we wanted, exactly how we wanted. The food was excellent, steak was cooked perfect, and Angelo was superb. Thank you Angelo for giving us an amazing dining experience!!!!

So far, everything has been outstanding! The property, restaurants, staff, and overall experience has been amazing. Special Shout out to the staff at Prime 787 Steakhouse who went above and beyond to make our experience the absolute best! Marcos our attendant and the head Chef were spectacular. Kudos to all! Thank You for making our anniversary unforgettable. Mr and Mrs Young III