Hyatt Regency Grand Reserve Puerto Rico

Our family had a wonderful stay at the Hyatt Regency Grand Reserve. From the moment you arrive, the spacious open air lobby captures the relaxed Caribbean vibe. The resort offers a great balance of fun and relaxation. The main pool was among the largest we’ve experienced, with a freeform design and a center depth of more than five feet—perfect for enjoying the day. Be advised there a no lifeguards on duty. A volleyball net is available in one of the shallow areas, yet the pool is large enough that guests relaxing on the in-pool loungers at the opposite end can still enjoy peace and quiet. Pool toys and floaties are also provided for guests. The beach was clean and well maintained, with minimal rocks and seaweed. Kayaks are available as well, adding another fun option for guests. At check-in, Diorenis was exceptionally welcoming and helpful. Our Amex Hotel Collection reservation and Hyatt status were both recognized. We were initially assigned a quiet second-floor room with a partial view of the garden and pond, but we asked Diorenis if a room closer to the main pool was available. Within 20 minutes, she arranged a first-floor room near the pool and sent bell service to assist relocating us. The room was comfortable and spacious, with a small bistro table and chairs. Ilianys serviced our room daily, and it was always immaculately cleaned and refreshed. She even made a bow tie out of the bath tissue, a nice touch that made us smile. The breakfast buffet offered good value, with a decent selection of food. In-room dining was especially good, even with the added service charges. The pancakes and waffles seemed to come from a different kitchen—they were fluffier, with crisp edges and the portions were very generous. Molido serves smoothies and artisan pizzas, though its location is a bit far from the guest rooms and main pool. What’s missing is a true dessert shop. One of the highlights of our stay was the sushi-making class with Chef Martinez. It felt more like an interactive chef’s-table dining experience. Chef Martinez was personable, engaging, and passionate about his craft. He demonstrated his skills to the delight of both our children and us, then guided us as we made our own sushi. Matthew served us during the experience and anticipated our needs so well that we never had to ask for anything. He was a true professional. Although he was not our breakfast server, he still made a point to check on us or simply say hello. He seemed to treat every guest he served with the same level of service. There are plenty of activities around the resort, including bike rentals, ping-pong tables, cornhole, a putting green, a mini soccer field, tennis courts, and pickleball courts. We tried the nighttime neon pickleball rally, though the balls provided did not actually glow. The pickleball court surface is plastic rather than a traditional hardcourt, but it was still nice to have the option available. The resort is conveniently located near El Yunque Rainforest, so we rented a car from a local agency to explore the area. There is a Jeep rental agency on-site, though it may not be the best value unless you specifically want a Jeep. Most nearby attractions were about 30 minutes away, making the resort’s location ideal for us. Overall, we are very happy that we chose Hyatt Regency Grand Reserve for our family vacation. The resort is well maintained and offers plenty of amenities, but it was the staff who truly made our stay exceptional. We look forward to returning next year.

Beautiful place and great views in the beach- perfect time for family - we enjoy every day all the places we went - we recommend the place .

I definitely recommend the Hyatt Regency in Rio Grande. I decided to stay there because I love the brand Hyatt. The other was the tub. It was my first of many solo trips. It was well worth it. Relaxing to the hilt. Beautiful and relaxing spot. I also recommend the spa.

We had an amazing experience at the bar in the lobby area each night. Raymond was the best bartender. Told stories, laughed with us, and made our family vacation even better.

We were staying to celebrate a prom and everyone was polite and friendly. We had a great time and the room/bungalow was very nice!