Hyatt Regency Grand Reserve Puerto Rico

Check in process was great, rooms was great, amenities are great, everything was great until I was walking on the properties beach and cut my leg…. I’ve currently been waiting for 20min for medical attention. I have never seen a more unprepared management for an injury that is so common (cut from the rocks on the beach). Kiara and Kenneth at the beach bar were great, they gave me water and radio-ed the manager and yet I’m still here now for more than 27 min waiting for some anti-septic and a bandaid. Absolutely ridiculous for a “5 star” hotel. Security finally showed up after 27 min. Mario and Carlos gave me hydrogen peroxide and an anti biotic cream. They offered to take me to an urgent care. The care itself was great but the wait was absolutely unacceptable. If this was a child or a older individual this would be absolutely traumatic. If you get an injury here, good luck.

During our 4 night stay at the Hyatt regency Puerto Rico, we dined at Prime 787 3 times! We ventured off the resort and always decided to come back to eat here. The food was incredible, the atmosphere sexy and cool. The staff made great recommendations and were just so friendly it felt like we were visiting with family. Our first visit we met Marcos- sweetest and thoughtful server! Second night we met Angelo! What a master of his craft, made great recommendations, provided great recommendations and was truly a lively energy. Third time we had T’Nais who we met during our second time- but she took such great care of us! The food was great at Prime 787 but the team really brought us back! Thank you Angelo, Tnais and Marcos!

A very welcoming atmosphere, pool staff, bartenders, and servers very tentative and social. Everyone is having a good time and the vibe is centered on relaxation away from 9-5. Would like to see more activities in the pavilion center, but we came during a transitional season so this is as to be expected. Pool staff (Evelyn Rodriguez) showed us a perfect private cabana space.

Amazing service. Angelo & Isaimi were great, beyond great service their recommendations were perfect!

This hotel does not meet any Hyatt Standards. Was the worst overall experience I have had at any Hyatt hotel. My TV phone in room and internet did not work and they tried to fix it multiple times. The rooms were very out dated and felt like a 3 star at best hotel room experience. The food was that of an all inclusive and you would not want to think of this as a Hyatt Reserve let alone Grand The bellman driving me to my room let me luggage an Aluminum $1100 Tumi fall off the back fo the golf cart shuttle and simply said sorry when I showed him the huge dent in my bag. I was asked at check out how was my stay and I said horrible explained all the reasons why and I got a simple I’m sorry hear that Not refund on room for phone Tv and Internet not working no offer of compensation for the bellman destroying my luggage if not Cash I should at least be points to my Hyatt account. But here again is another issue at check in I have them my Hyatt account number and they never ever applied it to my stay. I would never ever recommend this resort to anyone. Ambridge and Hyatt should be ashamed of this resort and if I were Hyatt I would immediately reflag or renovate immediately I am questioning Hyatts leadership it that bad.