Hyatt Regency Grand Reserve Puerto Rico

Angelo (Prime) Was an amazing server... he was extremely personable, very charming, and one of the best servers We have ever had!!! Definitely made the experience!

As a Hyatt Discoverist we booked 4 nights at no cost on points. On arrival we were upgraded to garden room right adjoining oceanfront at no additional charge. The room was immaculate with marble floors and spacious bath with large porcelain tub and rainforest shower. The beds were super comfortable with large LG TV and comfortably appointed lanai. We were given coupons for 2 free drinks which were lime mojitos and were very good. My wife has mobility issues and we called for golf cart service which arrived within 15 minutes at most. All the help at this hotel were very friendly and attentive! We ate at the Prime, Nori Japanese, and Nectar and except for a very small crab at Nectar, overall very good along with very good service. Swimming pools had cold water but very clean. We loved the Reserve pool over the huge main pool because it was so quiet and cabanas were free. This pool is very large too and we liked the Molido near the pool (similar to the excellent Market for pizza, snacks, sandwiches, coffee, etc .) All had attentive servers. The beach is not sandy but the water is very clear, calm, and not deep. This resort was wonderful for seniors like us but there is no weekly nightlife other than the bars and Latin music playing. Finally all facilities are beautiful and super clean. Drinks and food are expensive but very good, super high local taxes on everything, tips always included. We spent four wonderful and relaxing days here and it is a fine Hyatt hotel!

Great experience and resort. Perfect vibe for a getaway to recharge and relax. Stop in a great breakfast at 787 Prime thanks to Mathew for great service.

Had an amazing stay with Family and escaped the cold weather up North. Highly recommend this resort and will going back next year! Positive experience with the room, restaurants, pool, location, weather and staff all seemed happy and worked together to make your trip perfect!

The entire Lobby Bar staff made a difference, especially Tanya, Gustavo, and Jonathan. They represent exactly the kind of team any employer would wish for—and, more importantly, what every guest hopes to experience during a stay. Outstanding service, genuinely warm, kind, and full of positive energy.