Gran Meliá Golf Resort Puerto Rico

We planned this trip and prepaid for our rooms. It was as if we never had prepaid, hidden fees at check in, miss charges seem to be the norm. Took us 45 minutes with a counter person named Ceaser, he was beyond confused and could not facilitate a simple check in. He must have been in the back office for at least 30 minutes leaving us waiting for his return with information. He required to be spoon fed information, after repeating the same I formation as well as showing him the prepaid slips he still managed to miss charge us at check out. Every experience with the front desk required the patience of a Saint, no other way of describing it. For four burgers with three beers the bill was $180.00 at the Wet-Bar-N-Grill. Breakfast was also an exercise in patience, we waited 45 minutes for at best was a Denys quality food. You expect a higher caliber of food service for the price you pay, but it is non-existing. One plus is that it is beautiful setting, we saw at least four weddings going on during our stay, could not be a better place to marry. The rooms are excellent recommend a beach view if you stay. Parking was a huge struggle, very limited for the "cottage" section, we had to park on the other side of the resort 5 out of the 6 days during our stay. Do not get a larger vehicle as you will need a rear hatch to get out of your vehicle, parking spaces do not give you much room to open any of the doors. If you want a beach towel you best get there early as they routinely ran out of towels by 11:00 AM. Ice machines were none functional, we just ended up going to the nearby gas stations and bought bags of ice for our stay. Hidden fees that added up to $1,400.00 dollars, if you are on a budget this is not the place for you. They do not tell you ahead of time but you will be. Barged $100.00 per night as a deposit when you check in, so buyer be ware, you've been warned! Do not expect any assistance for ground transportation, we found Kenneth Auto Rental that is nearby to be excellent in price and value, ask for Tahiri! Room entry cards was a Russian roulette as far as them working or not working, this was a major inconvenience to us as one out of three room entry cards would always be expired and not allow entry to your room. From what I have read of other reviews our sentiment about this resort is very typical, I would not recommend this resort till they have a management that will consider the guest fort over trying to take advantage of their guest, seems that promises of improvement from previews contributors have fallen on deaf ears. There are other resorts nearby that you could visit instead. Promises of improvement have been posted for this resort in at least 3 previous years and this has not materialized. I do not recommend this property for a stay.

The hotel is on beautiful grounds that are well maintained and the staff are fairly helpful but so many other issues make this resort stressful, uncomfortable and NOT somewhere I'd recommend. The hour and a half wait to check in was crazy! When we got to the room it was lovely until we opened the pull out couch for my son. It was filthy, ripped and broken down. When we called for them to bring a roll away bed, after another hour of waiting the gentleman who brought it said yes, he would never let his family stay on it. Thanks! Finally we settled in and wanted to take quick showers. At this point it was 10pm and I have a 5 year with me who is exhausted and dirty from traveling. I turn on the water get her into a quick shower and then realize not a single towel in the room. Not even a washcloth. In a room that people just checked into. Awful. It took them another hour to bring them. I can go on and on about the hour wait to be seated for breakfast when there were plenty of tables, or how hard it is to find parking, or the long wait to get a drink at the pool, and how hard it is to get out of the complex or how crazy expensive eating in site is or how the food is not terrific. Luckily some of the staff really tried to make it up to us. Some of the staff tried, most could care less.

The resort itself is beautiful. Not sufficiently staffed to handle the volume of check-ins the day we arrived. Check-in process is slow and laborious. Would consider staying here in the future. Good value.

After an unacceptable long period of checking in, we finally get to our room. Since we were late for an event that night, couldn't call to report the condition of our room. The shower was dirty and broken, didn't have any hand towels or rug and the shower is extremely slippery, low on toilet paper. Our king bed only had two small pillows that we compensated with sofa cushions. Personnel is extremely nice in spite of the amount of complaints from patrons throught the weekend, including accommodations to one of the restaurants since our reservation was mistakenly done (by hotel personnel) for monday instead of sunday. Overall, is a beautiful property with lots of potential, but in need of great management expertise to overhaul the place

So let me start off by saying if you come here this is NOT AN ALL INCLUSIVE HOTEL. The Red Level service is not butler service. There are a few perks with Red Level. Check in and out took no time at all and the staff was very friendly and helpful. We had 2 garden rooms on the second floor. Rooms were clean and there were plenty of towels. We ran into a towel glitch but called the Red Level desk and it was fixed. The AC wasn't as cold as I would've liked it but it wasn't uncomfortable. The fridge in one of the rooms didn't work (and they never came to fix it) but we used the ice machine. If you pick Red Level and go with kids you cannot use the Red Level pool/bali beds...however you can use the main pool and they will not charge you for the bali beds at the main pool. The pool does run out of dry towels at around 3PM every day. The beach isn’t the prettiest of beaches but Luquillo Beach isn’t that far away. Breakfast is complimentary with the Red Level and they offer a Red Level only breakfast area but other guests were in there as well. Also, there is only a buffet style breakfast which is good, but a sit down breakfast choice would be nice. There is only 1 lunch place, again another choice would be great. For dinner you need to make your own reservations. I would recommend calling from the Red Level lounge to make the reservation. The choices are Pasion (SO GOOD), Nami (hibachi/ sushi...we had the hibachi which was very good) and Tempo (steak and pasta, also good). There might be a buffet style dinner but I am not sure. The Red Level lounge offers a Happy Hour daily. There was plenty of food (even after the vultures dived in) and they replenished. Beverages are gratis as well. If you are looking for night life this is not the place for you. It would be nice if they added some sort of activity at night. We booked a tour through the hotel for the Rain Forest/Luquillo Beach. After the Rain Forest they will take you to the beach area for lunch. We ate at Konga…IT WAS AWESOME. We also booked a “tour� with Shadow Transportation (787) 962-6924. The driver took us to the Bacardi factory for the tour and then took us to Old San Juan. If you go to Old San Juan you MUST eat at Raices.