Belmond Maroma Resort & Spa

We recently stayed at the resort for our 23rd anniversary and my 50th birthday, and it was truly one of our favorite hotel experiences, and we’ve traveled to many destinations over the years. The resort is beautiful, welcoming, and exceptionally well cared for. From the moment we arrived, we felt relaxed and taken care of. The food was wonderful, the service outstanding, and the entire property felt warm, inviting, and thoughtfully designed. The staff are truly what make this resort extraordinary. Their kindness, professionalism, and genuine warmth made our stay unforgettable. A heartfelt thank‑you to Sergio, Claudia, Mayra, Ricardo, Jocelyn, and Daniel, each of you made our trip so special. The pool and beach service were amazing, and the grounds are gorgeous with lush tropical plants and palm trees everywhere. We loved the three pools, especially the main pool with its excellent service. The food at Casa Mayor was fantastic - being fresh, flavorful, and beautifully prepared. If you’ve been to France, you know what a good croissant tastes like, and the bakery here is outstanding, offering fresh croissants every morning that we looked forward to. The drinks, both alcoholic and non‑alcoholic, were delicious and thoughtfully made. Dining at this resort was a highlight of our stay and truly elevated the entire experience. The only downside to visiting in the summer is the sargassum seaweed, which is common in the region. The resort worked hard every day to clean the beach, with trucks going back and forth to clear as much as possible. While the machinery can take away a bit of the quiet, the amazing staff, wonderful food, and beautiful hotel more than make up for it. Even with a not‑so‑perfect beach during the summer months, the resort is absolutely worth a stay. We plan on returning both in the summer and winter which says a lot about how special this place is. We left feeling relaxed, grateful, and already excited to come back. Thank you again for making our 23rd anniversary and my 50th birthday so memorable. This resort is truly exceptional, and we cannot wait to return with our family next time.

We spent our anniversary here. They went above and beyond. Very thoughtful and made us feel special. We were blown away. The place is high end, quiet, great service, and beautiful in understated way. Definitely recommend this place.

We celebrated our anniversary here. We were blown away at their thoughtfulness in making our stay memorable. The place is high end, quiet and beautiful in understated way. We definitely recommend this place.

Our second stay at Maroma, a Belmond Hotel, Riviera Maya, was nothing short of extraordinary. There are beautiful resorts, and then there are places that create a sense of belonging, where every detail, every interaction, and every moment feels thoughtfully curated. Maroma is undoubtedly one of those rare places. From the moment we arrived, the warmth, professionalism, and genuine hospitality of the entire team were remarkable. Our heartfelt gratitude goes to the butlers, front desk and reservations teams, pool and beach attendants, restaurant and bar teams, talented culinary colleagues behind the scenes, and every single person who welcomed us and cared for us throughout our stay. Their attention to detail, authentic smiles, and effortless service transformed an already beautiful setting into an unforgettable experience. Following its magnificent renovation, Maroma has reached an entirely new level of sophistication. The architecture, design, textures, colors, cuisine, service, and connection to the Riviera Maya come together beautifully. Yet, what truly distinguishes this property is its people. They understand that genuine luxury is not simply about beautiful surroundings—it is about how a guest feels. For us, Maroma represents the very essence of modern Mexican luxury: elegant without being pretentious, refined yet deeply connected to its destination, and exceptional in every sense. We were so captivated by our experience that we have already booked our return for next year—and this time, we will be bringing more of our family to share in the magic of this extraordinary place. Congratulations to the entire Maroma team. You have created something truly special and continue to demonstrate that the highest level of luxury is ultimately defined by heartfelt hospitality. Thank you for making us feel so welcome, cared for, and inspired. We leave with beautiful memories and tremendous gratitude. Until next year, Maroma. We cannot wait to return.

Overall a really enjoyable time! Going off season during their “rainy” time was clutch- not crowded at all and had a very attentive experience. Food (10/10): We ate at every restaurant and every single meal was really good. I think my favorite was Woodend which is more upscale, Casa Mayor is their standard and is where breakfast is. We also did their special offering of a Yaxache dinner which is 5 courses, private and on the rooftop- super recommend if you’re celebrating something. Thoroughly enjoyed it all! Environment (8/10): Full jungle in here- got to see so many animals including spider monkeys, coatis, small white fox, iguanas, lizards, birds and their resident parrot, Adelita.

There are three pools, one is tucked away by the beach and suites which is adult only. The other is next to the spa and the last is the family pool and in the center of everything. All well maintained. Never had to fight for chairs or space, but I can see how during busy season it might be different. They’d come by little treats during the day like ice cream, fruit, nuts, always give you bottled water. Layout is very compact/walkable, but can feel a little small. There is no music playing which depending on what you’re looking for could be a plus or minus. Room (10/10): We reserved a junior suite garden view and got upgraded. Gorgeous, unique Mexican vibe. The bed is so comfy, take advantage of their pillow menu!! You can really personalize almost everything. Spa (8/10): They do have a hydrotherapy circuit which was decent. Imperial massage is great- 60 minutes massage 30 minute facial to get the best of both worlds. Offerings (10/10): They offer loads of complimentary activities which y’all should take advantage of. I did the Art of Smudging, and Salts to bring home. They also have yoga every morning which was challenging and energizing! Butler Services (20/10): The butlers really take it to another level. Claudia and Jean-Luc were so helpful to us. They checked in us through WhatsApp, throughout the day by the pool, making appointments if needed etc. They would leave little treats in our room as we were celebrating our anniversary but the top was our last night when they drew a romantic bath with candles and rose petals! They also knew one night we were trying to make margaritas in the room and had kept ordering their signature Maroma margarita (welcome drink) so the following the day they left us all the ingredients and how to make it! Top tier, if you’re looking for a quiet, romantic, luxe getaway with thoughtful and friendly people— this is it! Shout out to all the staff but in particular our butlers Claudia & Jean-Luc, Sergio, Jorge who took care of us by the pool most days!