Belmond Maroma Resort & Spa

We had a fantastic stay here and loved the look of this hotel. Our room was beautiful and the whole resort was immaculately kept. We loved the pools and enjoyed an amazing spa treatment. This place would suit couples wanting a quiet romantic get away. In terms of facilities, there were some good water sports plus a small but decent gym. The wildlife around was also an unexpected bonus, and we were able to go on a forest walk in the morning plus learn about their bees or visit the apothecary. The staff were wonderful and so friendly. We appreciated the offer to press and steam our clothes after we had just arrived! Plus the turn down service with little treats was lovely. The beach is very beautiful and we had amazing drinks and snacks service each day. (It's a regional thing though that there's so much seaweed which means it's constantly having to be cleared by a tractor.) *There is one thing that stuck out though which could improve the experience even more. So this is more feedback to the hotel. The service at breakfast was very inconsistent and sometimes very slow indeed even if the restaurant wasn't at all busy. For example, more than one morning, we had to remind the server a few times about our coffees as we were waiting so long. The same with getting some water on most days. It's a small thing as other mornings the service was amazing (we loved Eric in particular) so it wasn't a major issue overall. We just felt it was not consistent or typical for a high end resort and breakfast is usually a highlight of our stay but not as much here.*

Absolutely incredible location, with world class hospitality, amazing food and stunning facilities on site. This resort is truly one of a kind, I genuinely think it is one of the most memorable experiences I've ever had and would come back in a heartbeat!

Visited with my wife and two young children last week. The hotel is one of my favorite in the entire world and this was a return trip. The staff and service are amazing, the grounds and rooms are impeccable and the hotel has such a wonderful sense of place. We will continue to return for many years to come. The food is also amazing particularly the breakfast and the entire staff was so kind and friendly to our children. Love this hotel.

Genuinely one of the best hotel experiences I have ever had. Flawless service, beautiful grounds, gorgeous rooms. Truly an incredible experience.

I spent 8 nights at Belmond Maroma, recently renovated under LVMH (2023–24). This was my first time in Maroma, though I’ve stayed at other Belmond properties and visited Mexico many times. I met Executive Assistant Manager Belarmino Gonzalez several times; despite managing a full resort, he always made time to check in and have a lovely chat. His attentiveness clearly sets the tone for the staff. Breakfast is excellent and à la carte. Freshly made empanadas, especially the chorizo and queso, were a highlight. I met the pastry chef, who prepares daily baked selections delivered to the table. Service from Erik, Ricardo, Armando, and Maria was consistently efficient and warm, and breakfast manager Hugo was especially welcoming and attentive. Dinner at Casa Mayor (Arturo and Oswaldo) and Bambuco (Daniela) was equally enjoyable. Housekeeping was exceptional. Thoughtful touches like hanging wet clothes to dry and cleaning sandy shoes stood out. My ocean-facing room was beautiful, and my butlers, Emmanuel and Carlos, were outstanding. Emmanuel’s calm, soft manner immediately put you at ease. The team also surprised me with a birthday cake and thoughtful treats, including a book on Mérida, where Belmond will soon open a new property. Activities were well curated, including an engaging tequila tasting with a knowledgeable bartender, and daily jungle yoga with excellent instructors Katia, Jessica, and Adri. Although sargassum season arrived early this year, Belmonds location in Maroma bay limits accumulatio somewhat, and the hotel actively maintains the beach. Poolside service from Gibran, Jorge, and Onesimo was attentive throughout the day, including handling towels, drinks, skincare, snacks, and shade adjustments seamlessly. I ended most days at the spa, where Laura always brought me a refreshing honey lemonade. Bliss! A wonderful birthday stay, and I look forward to returning.