Belmond Maroma Resort & Spa

First time in Cancun and we are coming back thanks to Belmond Maroma Resort and Spa. Hotel was simply speechless. For a quiet, relaxing and peaceful time is simply the best. The staff was beyond words, the Spa was simply breathtaking, the beach and food were amazing and the scenery was powerful. We did not wanted to leave but that is life. We are coming back. I want to extend our sincere true appreciation from Silvia and I to the staff, from the front gate, to the lobby personnel to the hospitality office, the restaurants, the Spa, the bar and the beach area. Love every single one of you and we will see you soon.

This review is for 5 star traveler who feel they deserve a stress free, ethereal experience. I have stayed at the Maroma 5 times. I know the rooms, property very well. Over the last two years, I noticed a slip in service. This year upon arrival, I was surprised when they told me the room they were going to check me into. I had called earlier to confirm the room I like. So it took me off guard that the guy insisted this is the room I requested and walked me to it. It is the small suite by the pool spa behind the boat house. As soon as he opened the door, I said this is impossible. The room wouldn't do. It had s small bathroom, people from the pool could start into the window and the room was claustrophobic. ( remember I have been to the maroma 5 times and have stayed in suites each time.) To make matters worse, they were setting up for a wedding party by the pool with about sixty guests. I really couldn't believe they were doing this I was supposed to spend the night in a horrible room with a party right outside of my room? This is not why I came to the Maroma. When i told the guy this room would not do, I wanted a room like I always have had, he started talking about the price in front of my wife. It was poor edict. I know the room I booked and he should of just took us back to talk to the manager. I was so tired and upset that I said I didn't care about price but I didn't want to be in a room outside of a wedding party that was not the right party whatsoever. They did eventually move us but then it took over 1 hour to get our bags. The complimentary tequila bottle also never showed up although we requested it. The baggage problem was so ridiculous that I walked to the room and got them myself. Once we were settled, we were happy but I did not feel that I should have been charged an extra 500 dollars for this room a night. I also was disappointed that management failed to recognize me a a customer who has been there on an annual basis. ROOM My new suite was much better. But beware, request the second story suite. For the last two years, i requested this room and each year they have put me on first floor. The problem is you can hear the people upstairs. This has happened for two consecutive years. FOOD AND SERVICE I also felt the food service especially on the beach had dipped. The quality had dropped a bit and it took a long time to get. It was good, not great. Beware, do not get the quesidillla no matter what. BEACH The beach is nice but very windy. The problem with the beach is the pollution. If you walk down the beach to the right, there is a lot of pollution and I think the Belmond should start some sort of non -profit and try and clean it up. I know they do there best but that amount of trash should not be on the beach. Tides bring in vast amounts of sea weed. The first two days there was a tremendous amount and the staff did ti's best to clean it up. The last day it was gone. BOATHOUSES The Maroma is windy and I have found on the last two trips that most boat trips can be canceled. You can't control the weather but beware. SPA The spa is world class. It really makes the hotel. You can spend your whole day there reading. SERVICE - Outside of that check in, the staff at Maroma is extremely attentive and kind. As I mentioned, the beach service and quality of food has dipped but the staff is very good. CONCLUSION- If you are a 5 star traveler paying 5 star prices, I would recommend the Maroma but would highly consider other alternatives. I good provide a list of excellent hotels and spas that have caught up to the Maroma. You will have a good experience, it is an exceptional experience, but if your room matters like it does to me, please be concise before booking. At the end of the trip, I told management my issues and it felt ignored. I was also surprised they made no attempt to help me when I arrived. It was surprising that they did't offer water bottles as we drove off. But this is my point of slipping. I don't think I will stay at the Maroma again but for first timers, you will enjoy it. Worlds Best Traveler. Charlie

We booked for a last minute trip to Mexico. Resorts aren't normally our thing, but Belmond did not disappoint. Yes, it's expensive, but the level of service more than makes up for there cost. To a person, the staff was excellent, remembered our names, how we liked our food, when we wanted the daily mimosa (11am by the pool!), etc. The rooms are pretty and well designed (we had ocean views). The beach is pristine, as well. Will definitely be back.

The lovely Belmond Maroma Resort delivers in every way. The beach here is the absolute dreamiest - I fear I am forever spoiled. The calm, turquoise caribbean is great for swimming or just taking a dip and the soft white sand turns pink at sunset!. The employees are super friendly, the attention to detail is outstanding, and the breathtaking grounds and rooms are impeccably clean. I ate almost every meal at the beach and all was delicious. There is of course a beautiful, inviting pool, lovely restaurants and a great boutique. I went to the spa on my last visit and got an excellent treatment. And the water sports are all available, just steps down the beach. The scene is serene and low-key, if you want loud pumping beach music, this isn't your hotel. But if you want to escape to paradise, this sophisticated spot with a touch of glamour is your spot. I will be back again!!!

This probably is one of the best resorts I have ever visited... from the moment you drive through the gates you are transported to a world of serenity, comfort and service. The staffs belief and attitude to engage you and look after you is real true hospitality. Our room was decadent and beautifully done. Room 11 has a lovely hammock so you can laze on your balcony and watch the ocean. The only thing missing was perhaps some foot stools for those lounge chairs on the balcony but frankly who cares... your lost in a world of care and comfort in the most idellic setting. The service really is at another level from every single member of staff... nobody does not want to look after you and care for you. It's faultless... I would come back to this hotel time and time again as its being managed and operated by obviously a great manager and leader. Every single meal, snack was sensational and we attended several special events all of which I highly highly recommend. It's not cheap in terms of food and drink but again the quality and consistency is sensational... probably the best hotel/resort breakfast I have ever had. There really is no need to leave the resort but we did a day trip to the ruins which was sensational but very very expensive...I felt a little too much so.. therefore be careful looking at these tours and prices... it was a lot for a day trip in comparison to those we have experienced on other parts of the world. Here I would normally name each member of staff who impressed me but I would have to name every single person in the hotel. .. I love this place..it's suspended between heaven and earth and truly special. I heard they are going to refurb... I so hope not and they don't lose the charm and style of this intimate luxury hotel... it's hospitality delivered with real care and attention... your spoiled, cared for and pampered every single day... Belmond are doing a great job so I hope this hotel does not lose its incredible charm and style. It's not ultra modern like a Four Seasons or Rosewood but why would you want it to be... it's like staying in someone's home/villa but only better. Utterly sensational.... one of the best