Viceroy Riviera Maya

We had an absolutely amazing and relaxing time at the Viceroy. It is a beautiful, quiet escape with a tranquil beach and top tier food. The service is where they stand out - Pepe had us covered at the beach and pool every day with a smile on his face, checking in frequently and giving us whatever we needed to relax, and Fernando and Fabian took care of us for dinner every night in a very personable manner. The chef at La Marea, Alejandro was fabulous as well. Our mezcal tasting and guacamole tasting classes were quite enjoyable as well. The private plunge pools and moon showers are also a great touch. The Viceroy is a great escape from all the tumult of larger, family-oriented resorts, and you truly feel like you're on a secret getaway. Would absolutely recommend a stay!

Team Viceroy did not disappoint! Everything was exceptional, with a very high level of service, from check-in, to our room, the pool, beach service, and food. All was truly extraordinary. We made some new friends with the staff, and they were all extremely friendly and eager to assist us. Some special shout-outs to a few folks who were truly great in making our experience wonderful. Pepe and Luis did everything possible on the beach to ensure we had what we needed and were enjoying our stay. Jeol was very welcoming at check-in, and Alberto was very helpful with any requests made during the night. And SPECIAL MENTION to Encino who cleans your glasses like no other! The Spa was AWESOME and Rosa and Maria are very talented.

8th time to Viceroy Playa del Carmen. Week of heaven in Villa 64. Superb staff and grounds. Food is fine. Easy for us from Houston Texas. We will be back again in 2026. Pedro Lara runs a great ship here.

I am writing to convey our heartfelt thanks for the exceptional care and warmth that Emily and I have experienced during our many visits to Viceroy Riviera Maya. As someone who has traveled to over 70 countries and encountered a multitude of cultures, people, and places, I can confidently say that the hospitality and kindness shown by your team makes us feel truly at home and among friends. While Viceroy Riviera Maya is a beautiful and secluded property, what truly draws us back time and again is the genuine care and friendliness extended by everyone there. In recent times, there have been challenges and divisions in the U.S., but our experiences in Mexico—both professionally and personally—have continually reaffirmed our admiration for the warmth, dedication, and strong sense of family and honor among Mexican people. As a business owner for over 25 years, I know firsthand the toll that work life can take and the importance of caring for others during difficult times. We deeply appreciate being able to entrust our well-being to your team and to find respite at Viceroy Riviera Maya, which has become an oasis for us amid the chaos of daily life. With the upcoming renovations and the property’s closure for over a year, we sincerely hope you will find ways to retain your wonderful staff. While beautiful buildings and ocean views are available elsewhere, it is your team’s extraordinary hospitality that sets Viceroy Riviera Maya apart. We are grateful to everyone at Viceroy Riviera Maya for their exceptional attention and would like to specifically mention some key individuals who have made our stays especially memorable: Aldair Alberto Corona (always makes sure we have a great room, genuinely cares, and is the keeper of our unfinished paintings 🙂 ) Alejandro Andres Carlos Pech (Kind and personable, went out of his way to provide hot peppers for Emily which transformed her drinks and food during her stay) Eddie Ruiz Fabian Fernando Francisco Lopez Ivan Jose Encino Jose Heider Jose Luis Ibanez Juan Estrada Kinil Ris Luis Gallardo (Whicho)-Like a brother, who is always caring how things are going, wonderful stories and special services like coffees delivered to our room) Luis Perez Manolo Pablo Pepe (energizer bunny, have never seen someone with so much energy and great memory) Ricardo Rodrigo Rajon Teobal Uriel Victor Victor Mayo Vicente William Castro (We are so glad he is back at the Viceroy, he provides such a warm kind calming presence and it is much appreciated) Yoshio Perez Thank you again for making us feel like family and for providing a place of comfort and joy. Sending our warmest regards until we return.

Overall an incredible experience. This was our 6th time to visit we love it so much. The Chef went out of his way to accommodate our special dietary restrictions of no seed oils. Amazing!