Viceroy Riviera Maya

When we booked the trip we weren’t familiar with the Viceroy brand. When we left after 5 nights in paradise we are raving about Viceroy to anyone who will listen. Our villa was spectacular, the service was amazing, our every need was handled sometimes before we even knew what we needed. And the food left us blown away at every meal. Chef Alejandro and his team were absolutely amazing and we loved everything we ate. The entire staff at the hotel went above and beyond to ensure you had an amazing vacation. We can’t thank them all enough. We are already planning our next trip back.

We spent a few nights at the Viceroy Riviera Maya and it was the most relaxed I have been in a long time. The resort sits back in the jungle outside Playa del Carmen and feels completely secluded. Our villa had a private pool, and we saw wildlife right outside it on the first day. I appreciated that the resort works with the jungle instead of clearing it out. You get luxury without losing the sense that you are somewhere wild. Being adults only and small helps too. There were stretches where it felt like we had the whole place to ourselves. We also did the temazcal and the couples spa treatment. Both were amazing, and the temazcal was real and spiritual rather than a watered down version for tourists. The staff made the stay what it was. Pepe, Fernando, Mario and Paulina were attentive and genuinely friendly, but they also knew when to give us space. We never had to ask for anything twice. My only regret is that we did not book more nights. We will be back.

We had such a lovely stay at Viceroy Riviera Maya for our babymoon and were very happy with a laid-back, relaxing trip. The **service is truly 10/10** — the staff, from Pepe to Rodrigo to Carla and others -- makes this resort special. Everyone was incredibly warm, attentive, and welcoming, going the extra mile every day to make sure I was comfortable and looked after. The food was also impeccable. Every bite was delicious, and I highly recommend booking a room rate that includes breakfast — it is absolutely worth it, especially with the option to enjoy breakfast in your room. A few things to know: the resort is fully immersed in the jungle* which is beautiful but means you will encounter small animals. If that makes you uncomfortable, this probably isn't the hotel for you. The grounds are also a bit older and aren't quite as polished as some newer luxury resorts. That said, the facilities themselves, especially the pool and beach areas, are absolutely immaculate. Some rooms have been updated more than others, but all are lovely, comfortable, and thoughtfully designed. Overall, Viceroy Riviera Maya was exactly what we wanted for our babymoon — beautiful, peaceful, incredibly well-serviced, and wonderfully low-key. We would happily return!

This is one of the nicest resorts that we have ever visited. We visited in early August for our 31st anniversary. From start to finish, we felt spoiled by the staff and the accommodations. The private villa with private pool was amazing. We loved getting up for an early morning swim. The outdoor shower was a plus too. We loved the jungle feel of the villa, which was spacious and stocked with anything you would need. We did not leave the property, because we were there to truly relax and spend time together. Because we were there during "low" season, we felt extra spoiled. One day we had the large resort pool to ourselves! Pepe and Eddie took care of anything we needed. The breakfast each morning was yummy. We also enjoyed the little treats that Pepe would bring us from the kitchen while we were relaxing by the pool/beach. We don't usually like to go back to the same places. We like to try new locations/hotels, but honestly...we can't wait to go back! Thank you to the staff for making our getaway as perfect as we hoped it would be!

Love the staff! Pepe, Willie, Ernesto, Juan, Victor, Carlos and I'm positive I forgot to mention others. What an AMAZING experience! The attention to detail, name recognition, personalization, and the overall feeling of Familia 💕 The views and location were perfect for us. It was not too touristy, adults only, and the food is out of this world! We would leave for excursions and Xel Ha (also recommend) but coming back to the Viceroy at the end of the day was Heavenly. The villas are beautifully appointed, the cut soap and mezcal at check-in are such a treat. It's a White Lotus experience without the drama LOL! My only point of feedback is the dampness and smell in the Villa. It is very humid and unfortunately keeps the sheets, clothes, paper, etc damp. I did not know I could ask for a dehumidifier until I read it in other comments. The villa came with a private pool and outdoor space but you cannot leave the doors open or the mosquitoes get in. If they can solve the dampness and maybe place a screen in front of the doors so they can be opened, the room experience would be 100%. The level of service and attention and the friends we made, would bring us back over and over. THANK YOU!