Viceroy Riviera Maya

We just enjoyed 4 nights at this wonderful boutique hotel. Depending on what you are looking for, we found it to be near perfect. My wife and I were looking for a quiet, romantic stay down in the Cancun area. We typically stay at Nizuc, which is pretty nice, and we've also stayed at the Mayakoba properties, but we wanted something quieter and smaller for this trip. If you are looking for a loud party atmosphere or a hotel to hang out at with a bunch of friends, this is not for you. If you are looking for an intimate getaway with your spouse, look no further. The Viceroy is a lovely boutique hotel. Adults only so no screaming kids. Just a bunch of adult couples. The staff to guest ratio is very high so you receive a very high level of attention at the pool, restaurants etc. There are not a ton of food options here, but both the Coral bar/restaurant and La Marea were very good with nice service and interesting menus. Special shoutout to Erich for making the whole experience wonderful. Also a special shoutout to Luis and Francisco who were excellent pool attendants. I love that you don't have to fight for pool chairs here either, which is definitely a thing at bigger hotels. The spa is very small but beautiful and we got an excellent 80 minute couples massage. The rooms are very spacious and clean. Housekeeping does a great job. The outdoor areas are the best part, with large heated plunge pools and plenty of functional seating options for lounging or having an outdoor meal. As others have noted, there are some noisy neighboring hotels. I would say 1 of the 4 nights of our stay we were forced to listening to fairly loud DJ music. Honestly though it was not a big deal and it ended by 11pm. It is still the Cancun area after all. Overall, this is a wonderful hotel for a serene couples getaway. Amazing staff, nice amenities, good food, well located from Cancun and Playa del Carmen, and honestly great value when compared to some other luxury options in the area.

Its good not great. If you are looking for a party or even a lounge vibe this is not it for you. Its very quiet and for couples that want to really spend time with each other only. If you are looking for a quiet vibe. Be aware that the hotel next door can get super loud and disturb that at tbe oddest time of day and all they give you is earplugs as a solution.

The Viceroy is all about great service. Every staff member is highly trained to ensure all guests have the ultimate experience. The food was amazing and they easily accommodated my dietary restrictions.

We had an awesome stay for our honeymoon at Viceroy Riviera Maya! The food, drinks, service, accommodations, and atmosphere were all spectacular. We would like to give a special shout out to Pepé. He was so happy and personable and greatly increased the experience of our stay. We will be back!

Had an incredible experience on our honeymoon at Viceroy. The staff is incredibly friendly and welcoming! They do a fantastic job of getting whatever you need and offering service before you’ve even thought to ask. The resort was beautiful and intimate. Incredible privacy as well as a stunning public area and pool. Everything we had at the restaurant’s on-resort was delicious and certainly incredible adaptations of traditional regional dishes. My Wife thoroughly enjoyed the spa throughout the week and the offerings and overall experiences were very luxurious. We also did a Cenote snorkeling experience through the resort. I will admit that actually getting in was intimidating, but our guide, Daniel put us at ease with his warmth and knowledge. He was an expert on everything including how the cenotes are created as well as the local birds and fauna. Could not recommend the experience more. We hope to be repeat guests at Viceroy in the future!