Viceroy Riviera Maya

The Viceroy Riviera Maya is a lovely resort, hidden near Playa del Carmen - right on the beach in the Yucatan jungle. We stayed in one of the private villas. Very spacious inside and on the terrace. The private plunge pool is such a bonus. You really feel like you're alone in the world - unless you want some action. Then a short walk on a winding path through the trees and you're at their beach side pool, bar and restaurant. Very accommodating and friendly staff there. The food is well above the usual standard of other area resorts - and we've been to a lot of them. Highly recommended.

This resort was incredible. I was massively impressed by all the “small” details they included. Daily newspapers delivered to your “gate” Umbrellas at multiple locations for last min rain A painting area to paint whatever you want and keep your canvas Access to steam rooms and cold or hot showers and a “hot tub” This were just a few to mention of the little details that really stood out in a big way. In addition to that the service and care is immaculate. I have absolutely no complaints for anyone. They have a wonderful team and a few shout outs would go to Willy - our server for breakfast/lunch. A wonderful person and there was another server whom I can’t remember his name but he was also incredible for the same meal time. Very attentive, very patient with my spanish, and always helpful. Another shoutout to Erick our host who showed us around and offered assistance whenever we needed it. Erick gave us a wonderful taco recommendation for El Fogon which was wonderful. We are huge fans of classic mexican so tacos de asada y arrechera were our choices. But truly, thanks to the entire team for the amazing work they do all the time for all the guests. We WILL be back!!

This review is for one of the only two beach front villas. We stay in Villa 51. It had a gorgeous ocean view. It was very convenient, located just next to the main pool and restaurants. The bedroom and the bath area was very spacious and comfortable. The massage at the spa area was excellent. It was in a large covered but open area with lush vegetation and a you could hear water flowing which created a very relaxing venue. We really enjoyed the free acrylic painting area. The staff were very friendly, they brought the canvas, paint brushes and paint to our rooms. Dinner was high quality with very delicious food. There are several blemishes during our stay. The decoration looked a little dated. There are large coconuts directly above the outdoor shower which potentially could be a hazard. In fact there were two fallen coconuts on the shower pad. There was very loud music with drum beats from afternoon till 11 pm on our first day of arrival which was a Sunday coming from adjacent beach club or hotel that was hosting a weekend long party. Finally there was no water for several hours on two of the days during morning to afternoon due to repair of a broken pipe. They did credit us with $200 for the lack of water supply. Overall it was still a pretty good experience.

Maybe my favorite hospitality experience ever. It was so beautiful there. The jungle setting may not be everyone's vibe, but I wasn't put off by it at all (and I tend to be very picky) because the rooms were nice and kept very clean, and the personal plunge pool is a really great touch. Being tucked away in the jungle was really cool and added to the calm, quiet vibe of the property. One potential downside is that the beach does get some seaweed, so if it's important to you that you get some time swimming in the ocean, you may want to keep that in mind, but that's just nature and can't really be helped! We weren't bothered by it—the lounge beds on the beach were so comfortable, we were hanging out there pretty much 9-5 every single day. The pool is a great option, too. All of the staff were warm, attentive, and consistently went above and beyond. Especially Pepe, who took excellent care of us on the beach each day. The food was ridiculously good, which I think is somewhat rare for a resort setting (especially all-inclusives), so that was a really pleasant surprise. Our dinners at Marea in particular were outstanding, but every single meal we had was fresh and delicious. We are so, so sad to learn they're temporarily closing for renovations. We were hoping to come back in 2027! We are looking forward to returning when they do finish up, though, and hope it's just as special as it was the first time.

This hotel was an absolute dream. The room was exceptional, with the private pool and outdoor shower being great additions. Every staff member we encountered was so helpful. The pool area was never too crowded that we could not find a chair and the pool temp was perfect. While the beach is small and we were there during an unexpected January sargassum influx, I still enjoyed sitting on the beach and listening to the waves. This resort was worth every penny. We did the all-inclusive package and felt that we got our money's worth on it. It was absolutely perfect for a short, romantic trip.