Anantara Palazzo Naiadi Rome Hotel

Message: Subject: Re: Commendation for Exceptional Customer Service To: General Manager ⭐️⭐️⭐️⭐️⭐️ Exceptional Service That Feels Like Family Every layover at the Palazzo Naiadi Anantara Hotel in Rome is a true pleasure, and that is entirely thanks to the extraordinary customer service staff, who consistently go above and beyond. From the very first welcome to every small detail during our stay, the team shows genuine care, professionalism, and warmth. Their attention is never routine,it feels personal, sincere, and deeply human. They anticipate needs before you even express them and handle every request with grace, efficiency, and a smile that makes you feel truly at home. What makes this hotel special is not only its beauty and location, but the people who turn each stopover into a memorable experience. They transform a simple layover into a moment of comfort, elegance, and calm in the heart of Rome. A heartfelt thank you to the entire team,your dedication does not go unnoticed, and it keeps us coming back every time. Truthfully Yours, Ferruccio Biafora

It was a very good trip the staff there is among the most well-trained and intelligent and kind that experienced anywhere unfortunately there were some problems with the Wi-Fi that took too long to resolve otherwise the review would have been closer to perfect but the attention to detail was at its peak

I never imagined that a hotel could create one of the most meaningful and memorable experiences of my life — but this one truly did. From the very first moment, we felt not just welcomed, but genuinely cared for. A heartfelt and deeply personal thank you to Giulia Romagnani, Concierge, who turned just a few simple messages into an extraordinary engagement surprise. She was responsive even on a Sunday, ensuring every detail was perfectly in place. The setting she created was breathtaking: the flowers, the rose petals, the scents, and the unexpected champagne. Even the tiramisu was simply world-class — a true delight. Her warmth, dedication, and professionalism are beyond words. Behind the scenes, Luca ensured that everything was prepared flawlessly, while the entire reception team worked with remarkable discretion. Not a single detail was revealed, allowing the moment to unfold naturally and beautifully. It was a true masterclass in hospitality. To top it all off, we must thank Michelangelo, our driver to the airport. His calm presence, romantic music, and fascinating stories about Rome made the journey a continuation of the magic rather than the end of it. He is a true professional and one of the best drivers we have ever had. This stay became a memory we will carry with us for a lifetime. From the bottom of our hearts — thank you. We cannot wait to return.

Stayed here for few nights, and I’ve been spoiled like a queen. Super comfortable bed, breakfast buffet selection is amazing and staff kindness 100/100

We've had an amazing experience in Roma, and ANANTARA PALAZZO's team own a huge part of responsability in this successfull time. We really enjoyed the central location, the high standard services, team's availability, reactivity and dedication to offer us the best experience possible! Special mention to Sabrina, Alina, Stephania and Paloma for their kindness. Roma has been really great!