Anantara Palazzo Naiadi Rome Hotel

This is an amazing hotel!! The staff is outstanding!! Make sure and visit the bar!! Everyone there is 1st class. Please get to know Elizabeth. She makes the whole experience shine.

We had booked very early before our trip but as usual we were allocated a room with no view only another wall. The room was dated and very tired. For the price it was poor value. On the upside the gym was relatively good and had some useful equipment. The breakfast and the staff in the breakfast area were excellent and were in my opinion a 5 star rating. As were have stayed in 5 star hotels before it was the highlight of our trip. On balance and the attitude of the reception staff about our room allocation it was more like a minus 4 star hotel

NIce terrace with a hot tub, very clean rooms, a silent and highly efficient air conditioning system. No disturbing noises from the neighbors whatsoever

Stopped to see th hotel and had bartender Fianmarlo made us the best drinks we have had on this 3 week Greece and Italy trip

I wouldn’t stay at this hotel again if it wasn’t for the pool, but having an outdoor pool for my kids in central Rome made our stay awesome. And the service by the pool was excellent! But everything else about the stay disappointed. We’ve stayed at other Anantara properties and this didn’t compare. We had upgraded our rooms online months in advance but the hotel said they had that nowhere in their system and kept encouraging us to go to our not upgraded room “so we could rest”. After asking to talk to the manager we were upgraded to a room nicer than the one we had booked, which felt like it might turn things around! But alas we arrived in the room and they reeked of cigarette smoke and were very dated. After complaining about that they sent housekeeping who sprayed the room which masked the smell for a few hours but it then returned. It’s also noteworthy that the rooms are quite dated and the carpets in both our suites were noticeably stained. Also upon arrival to the room we had to wait an hour for our luggage as they sent it to the wrong room. Upon calling the front desk I was spoken to rudely and told they’d look into it. 15 minutes later no one had called back and I called again to be told our luggage was sent to the wrong room and that it would be coming. Then upon departure the upgrade that the hotel said they didn’t have in their system, was on my bill. At that point I was so tired that I paid it without putting up a fight. If you don’t care about pool access, don’t stay in this hotel.