Empire Palace Hotel

Lovely spacious hotel, with good quality bedroom and bathroom. Exceptionally quiet bedroom despite hotel being busy, including a conference. Good choice of food offerings for the buffet breakfast. Staff very friendly & helpful. Great location & approx. 15 minute walk to the central train station. Would recommend.

First, the AC didn't work the whole time we were there. They said it was because our window was open, which it was not. They control the AC from the front desk, off/on etc. I will attach a picture of how we Jerry rigged it to stay on for periods at a time. The shower was crazy, nothing to prevent the water from shooting all over the bathroom. Front desk staff was rude and non-attentive. The lady with the long blonde hair was horrible, didn't even smile of look up at you. The thing that bothered me the MOST, was on settling my bill the night before, they said I owed 228.00. I said what is that for? He couldn't tell me. He said you must have eaten something out of the fridge, NOPE. He said we'll you may eat something later tonight, OMG WTH. NOPE. I asked again if he could show me what the charge was for, he couldn't. So he took it off. Free breakfast was horrible, everything was cold, even the eggs and meats.

As a family, 5 of us { adults} stayed here for the 2026 Six Nations rugby weekend. We were not the only Scots who’d chosen this hotel - you could have draped a Scottish saltire outside the hotel, there were that many Scottish visitors! Because of the number of overseas guests in Rome that weekend, hotel prices in general were higher than usual. However, frankly, we heard nothing but praise, compliments and good cheer from fellow Scots. Location is handy to walk to/from Termini, but equally accessible on foot or via Metro to Trevi, Ponte and Prati plus many other areas. Lots of decent coffee shops, restaurants and supermarkets within easy radius. Cost of rooms was in line with if not better value than most other hotels of similar grade when you include the well-served and decent breakfast option. Rooms were of an entirely acceptable standard. Noting it was winter and Rome was enduring some heavy Scottish weather that weekend, the aircon seemed a tad confusing for us. But, this was swiftly explained and reset by helpful housekeeping staff. Reviewers who expect a brand, spanking new hotel with multiple amenities at these rates live in cloud-cuckoo-land! This is a pragmatic and practical place one can choose to stay. Finally, a brief shout-out to Reception staff - esp. Tania - who were not only efficient but also willing to be tremendously helpful. All in all, provided rates remain competitive, happy to commend this hotel to other visitors.

We recently stayed here and overall it was a great experience. The hotel is clean, the staff are friendly and super helpful, and the rooms are tidy and comfortable—though the shower is a bit on the small side. The on‑site restaurant is nice, and the breakfast is tasty and satisfying. Its location is convenient for exploring the area, and the TV channels are mostly in Italian, which could be a plus or a drawback depending on your language preference. All in all, a solid stay 🌟🏨✨

I was really disappointed with my stay at this hotel. The photos and description online were completely misleading. The room was old and poorly maintained, with worn-out furniture that looked nothing like the pictures. It was supposed to be recently renovated, but in reality, everything felt outdated and neglected. The worst part was how cold the room was — the heating barely worked, and even after mentioning it to the staff, nothing improved. It was uncomfortable, especially at night. The overall atmosphere felt more like a budget hostel than the comfortable, modern hotel I thought I booked. Definitely not worth the price, and I wouldn’t recommend it unless they truly renovate and update their rooms to match what they advertise. I asked at the reception about the AC /heating and they mentioned that it’s not allowed 🚫 because of some municipality rules and when I ‘ve asked why it’s warm at the reception they blocked…couldn’t lie…