Room was perfectly nice and view was fantastic. But paying £3,000 for a two night stay you expect to be accommodated for dinner in the evening. Instead we were told it was full. A proper 5 star hotel would have found a solution - it’s utter madness how they treat their hotel guests.

Our stay at Palazzo Manfredi was overall pleasant, but the tour service left much to be desired. The guide provided by the hotel seemed to be in a hurry, which significantly diminished our tour experience. This rush might have been due to the unexpected over 40-minute wait in line, despite promises of 'skip-the-line' access. While the accommodation and hospitality at the hotel itself were commendable, the tour service aspect certainly needs improvement to meet guests' expectations fully.

The truth is the so called “five star” hotel (sic) where I stayed has a bar and disco downstairs from the suites which have the colosseum views, mine included. Genius business move right there 🤯 so each night until around 4am I was hardly able to get any sleep. Also I’m not sure if it’s in their culture to generally scream, yell, throw constant emotional fits, smoke in public and be overly loud and aggressive but I found all this to be highly infuriating. I found no pleasure in being like a zombie most of the time, trying to navigate a dirty city full of rude locals with horrible customer service. Oh by the way the suite is $2000 a night, and staff have no problem harassing you constantly to pay everything in cash for some reason, even the car pickup to the airport couldn’t just be billed to my room like everywhere else but I had to go to an ATM and get cash to pay them on the spot for a service that was due to take place 4 days later (upon check out). If I have to run to the ATM for every little thing, what is the room deposit for then? How fvcking annoying. Oh, and upon check out they sent me an inferior car type, even though they made me pay through the nose for a so called Mercedes s class which never materialized. When I asked they simply said it’s not their problem. Well f you. My wallet and me will never see you again, your pathetic so called business is no longer MY problem 🤬 you have no idea how to handle high value clients thus I won’t be one. Zero value for money. I can’t stand Rome, and won’t be back.

My stay at the HOTEL MANFREDI was once again a a beautiful holiday. First of all they are located on one of the beautiful streets in Rome and the quietness of them all. I have stayed before and will always return to this beautiful hotel and the family and stay that are there. They are just the loveliest and kindness, warm people ever. My room was spacious, clean and the bathroom big!! I love the location right by the PIAZZA DE SPAGNA, but most of all I love the staff and owners. They just make you feel so warm and like a ROMAN YOURSELF, I truly recommend this hotel and all its beauty and people. THANK YOU so much!! I miss you all.

Stayed here for 3 nights when my wife and I visited Rome. We loved it. The location is incredible. The views of the Colosseum from the rooftop bar and Aroma are incredible. The free daily breakfast from the rooftop was delicious and again we loved the view. This hotel is in a historic district so it is a small property; however the rooms were still big enough for us and our luggage. The staff was very friendly. We will certainly be back.