The St. Regis Rome

We spent five wonderful nights at the St. Regis Rome with my wife and our 11-year-old son, and this was hands-down the best hotel experience I’ve had since my honeymoon. From the moment we checked in, it was clear this stay would truly be something special. As we were settling in, the Butler personally brought our son a St. Regis Rome t-shirt - an incredibly thoughtful gesture that immediately made him feel like a valued guest rather than just a child traveling with his parents. While we stepped out for some initial exploring of the city, the team prepared an unexpected and beautiful welcome in our room. When we returned, we found a bottle of champagne, fresh fruit, and festive Easter treats waiting for us. It was such a classy, generous touch and set the tone for the exceptional service we experienced throughout our stay. A very special and heartfelt thank-you to Alessia and Francesca, who work in the hotels restaurant and cocktail bar, Lumen. They were highlights not only of our stay at the St. Regis Rome, but genuinely among the most memorable parts of our entire trip to Italy. It’s hard to put into words how special they made our time feel - through warmth, sincerity, and a level of care that went far beyond exceptional service. Alessia surprised us with a beautiful baked item from Easter to take home, and gave me great recommendations for cocktails. Francesca went out of her way to gift our son a stuffed wolf named “Lupa”, dressed in a St. Regis Rome t-shirt. Our son collects stuffed animals from our family trips, and this act of kindness created a memory he will carry forever. Even after leaving for Venice, we found ourselves still talking about Alessia and Francesca and how deeply they impacted our experience and our lives. Experiences like this are the reason people remember a trip long after returning home. Elena was also outstanding, always making sure we were seated in our favorite area of the beautiful “Blue Room” for both breakfast and cocktails. This did not go unnoticed and added greatly to our enjoyment to have a dedicated spot so to speak. Our room was luxurious, spacious, and extremely comfortable - everything you would expect from the St. Regis brand. We also enjoyed dinner one evening at the hotel restaurant, Lumen, and the tuna tartare appetizer was easily one of the best I have ever had. Breakfast each morning was another highlight. It was included for two of us thanks to my Marriott Titanium status (we happily paid for our son), and it was absolutely worth it. Eggs cooked to order, endless options of excellent pastries and cakes, bacon, fresh fruit - everything was top quality. And of course, as many perfectly made cappuccinos as I wanted. What ultimately sets the St. Regis Rome apart isn’t just the elegance of the building or the comfort of the rooms (I’ve experienced that too many times to count) - it’s without a doubt the people. The care, warmth, and genuine hospitality we experienced made all the difference. I truly cannot wait to return someday, and this hotel will absolutely be my first choice when I do. -Jordan and Becky V.

We were greeted so kindly, our room was ready and beautiful. We got an upgrade and our room was extremely comfortable, their amenities were perfect as you would expect from a St Regis. They have a complementary vehicle that can drive you where you desire if available. Staff was lovely, had a wonderful time!

I will be leaving this review anywhere I can because this hotel truly deserves every bit of recognition. During our stay, we experienced something very unsettling… an unexpected knock on our door at 3:00 AM. It frightened me, and when my boyfriend checked, no one was there, which made the situation even more uneasy. I immediately contacted the front desk, and they responded quickly by sending security to check the floor. Although I didn’t sleep the rest of the night, I felt that the team took the situation seriously. The next morning, I called to request a room change. Daniel handled the situation with such professionalism and care. He sincerely apologized, reassured us that the matter was being looked into, and let us know it would be their pleasure to move us. When we were ready, the team promptly came to assist us with relocating to a new room. When we arrived, the concierge (I unfortunately did not catch her name) went above and beyond. She offered a heartfelt apology and even provided us with a voucher to the restaurant, which was completely unexpected but deeply appreciated. This is what true exceptional customer service looks like. I felt heard, valued, and genuinely cared for throughout the entire experience. What stood out the most is that the team did not dismiss or minimize what we went through…they acknowledged it and responded with urgency, empathy, and professionalism. I am still honestly in awe of how everything was handled. I have never experienced a hotel respond to a situation like this with such grace and attentiveness. Thank you to each and every one of you… it truly meant more than you know.

An exceptional luxury experience from start to finish. Every detail of this hotel reflects elegance, quality, and impeccable taste. The room was beautifully appointed, spacious, and immaculately maintained, with premium furnishings and a level of comfort that makes it hard to leave. The service is truly world-class—discreet, attentive, and effortlessly professional. Staff anticipated needs before they were even mentioned, creating a seamless and personalized stay. Special thanks to Louise, Karolina, Pietro, Cristiano, Pasquale, Salvatore, all of the wonderful men and women at the Lumen, and the outside staff who welcome me back every year and make me feel part of the family. Mr. DeMartino does a wonderful job of leading this amazing team. From the sophisticated ambiance to the flawless execution of every detail, this hotel sets a benchmark for luxury hospitality. A truly memorable stay that always exceeds expectations, and one I would highly recommend to anyone seeking a refined experience. I can't wait to return to Bella Roma and the beautiful St. Regis.

This hotel is ridiculously beautiful. The rooms were spacious and comfy. Super helpful staff. Worth every penny. We spent New Year’s Eve there. It was over the top. Would highly recommend.