Casa Monica Resort & Spa, Autograph Collection

The location is absolutely perfect! Nestled right in front of the college and 5 min from the famous road St George I believe …. All the shops , restaurants, ocean and tours. Amazing location. The decor is really pretty inside. Very rich in colors and brings a Spanish Moroccan vibe. Staff was friendly. Bar vibe super cool. Champagne at check in also super cool! The three stars are due to a few things. 1. The Rooms are very small and you CAN HEAR EVERYTHING THAT GOES ON OUTSIDE, around you all of it. I am an elite gold member ( not that I’m above anyone else) and they wouldn’t upgrade me to a higher floor. Stay away from floor 2! Same level as the pool and gym , even a meeting room so the noise was extra loud. So that was disappointing. My view felt like i was in a stateroom cabin below deck staring out at fake grass and the back of the pool. All 3x3 of it. 2. The pool. Service was nice, pool is also a box. They could absolutely have more space to make that a tad more bigger. But no biggie just a little feedback. 3. The spa! I’m an avid spa goer. I paid for a 80 min and got an hour. The masseuse was great. However, the NOISE WAS CONSTANT during treatment. No extra amenities offered FYI like spa or steam rooms. I would def go back if I had a different room and went off site for a massage. All in all lovely hotel.

We started visiting St. Augustine on our 46th wedding anniversary and just returned from our 49th celebration. We want to thank everyone at Casa Monica for making this celebration an annual dream. From the concierge, Charlyne, to Nardia who graciously checked us in with congratulatory compliments and the best treats ever, valets, and bell men, this entire staff is consistently awesome. This has become our wonderful experience every year in this 5-star paradise. This hotel, it's entire staff, and beautiful St. Augustine, Florida make this annual experience one to remember and look forward to the next. We will see you guys next year for our Golden Anniversary !

Truly a 5 star hotel. Staff and accomodations were outstanding. Our check in was flawless with the help of Trie. This man is managment material.

Staying at Casa Monica was such a highlight of our trip! We were in town to celebrate my son’s 10th birthday and after speaking with the most amazing concierge Charlene a couple of days before we checked in, she pulled out all the stops when we arrived. Freshly baked cookies and milk for his room along with a lion stuffy and a pirate swag bag. The happiness and surprise she and the staff (they all signed a birthday card for him 🥹) gave my son was unmatched! Tre at the front desk also deserves a huge shout out. Every morning he greeted us with such enthusiasm and kindness. Both of my sons started their day with high fives and fist bumps from Tre and he also stopped at nothing in making them smile. Service and hospitality like how we received should be studied and applied at every hotel. The compassion that ALL of the staff showed us is something that we will never forget! Josh and Jake from the Cordova restaurant were also marvelous in service. They were very accommodating in my sort of unfamiliar coffee order every morning. (I love cortaditos and they made Great dups!) Overall, staying at the Casa Monica hotel in St. Augustine was nothing short of phenomenal. Could not have asked for a better experience and will be back just for this service as it is worth its weight in gold. ⭐️⭐️⭐️⭐️⭐️

Stayed here for several days in January. Had Cold water in shower and reported to front desk. Was eventually advised problem was fixed. Next morning-cold water again. Reported again ,result were the same. Ultimately decided to leave next morning and reported all upon checkout that our stay was very disappointing because of: No hot water ,EVER . Awful TV selection for an alleged upscale hotel. Also, unfortunately, extremely noisy as well. In our case, would recommend staying at another "resort" or hotel .