Carambola Beach Resort St. Croix

We are here right now and everything Marco pro 2050 states is absolutely true Place is absolutely in need of attention and repair. The positive side is most employees were friendly

Bed has no comforter or blanket, just a thin sheet. Floor is gritty. The plugs are all worn out. $34 for Hampton inn type breakfast buffet. Restaurant at dinner had just one server and took 2 hours. We booked this place just because it was a Marriott, big mistake.

The property was very well kept and beautiful. We had lunch and the dishes we ordered were very good. Of particular note was Denisha who was very professional, thoughtful and when we had asked about the history and couldn’t find information about the various owners over the years she assured us she would share that and that the suggestion was important because we were important.

The worst resort stay I have ever experienced either with Marriott, any other chain or at an independent. From.... . lack of pre-arrival services (no shuttle to the airport and taxi referrals that don't answer their phone) to 2. arrival (no staff at the entrance to assist with luggage) to 3. check-in (no greeting, barely any eye-contact and just handing me a key to a generic room) to 4. the first room which suffered from too many malfunctions (leaking sink in bathroom, leaking air conditioner) to 5. poor quality but expensive food at the restaurants (breakfast was mediocre to a bar restaurant with expensive menu selections that offered little meat portions or an avocado toast entree with more cucumber than avocado) to 6. lack of lounge chairs and lack of sun umbrellas (there was barely 10% availability of chairs and umbrellas available for existing guests) to 7. cleaning every other day not daily to 8. thin towels in the room that don't absorb well to 9. old linens and pillows on the bed that may not have been replaced in 10 years to 10. shabbiness of the entire resort lacking maintenance including the buildings to the common areas to the gardens to the pool to the gym. It was anything but a pleasant vacation. Given the poor quality experienced, the value is therefore poor. Would I ever stay here again? No, not even for free. Would I recommend it to others? No. The resort should be sold or shut down until competent management and leadership can be found as well as a better trained and managed staff as well as an adequate budget for guests events (which were none).

It was our first time in St. Croix and we picked this resort due to it being a Marriott property and our loyalty to the Bonvoy program. We read the reviews and still took a chance, but I guess we learned the hard way that we should believe the reviews, as the cons outweigh the pros. I'm surprised that Marriott still wants to associate with this property as I'm sure we're not the only Bonvoy customers to experience this after booking multiple rooms for a large family. Pros: 1. Beach location and seclusion 2. Breakfast servers were very friendly 3. Rooms were clean, although outdated. Cons: 1. Front desk/concierge service was poor. It feels like they are doing you a favor by addressing any need or question. 2. Lobby area has no working fans or AC 3. You have to beg for extra towels, linens, or shampoo. 4. There are no phones in any of the rooms, so you're at the mercy of messaging or calling for anything which will take an eternity to reach you. 5. Housekeeping is every other day, but it's inconsistent. 6. Food items run out often in the two restaurants. We saw on several occasions people placed an order and waited up to 40 minutes only for the server to come back and say they're sorry they don't have the item anymore. 7. Breakfast is average and not suited for those with gluten allergies. Your options are eggs and cantaloupe/melon. 8. You only get 2 complimentary water bottles a day. After that you will be charged $4 per 12 oz bottle. 9. We were told at check-in we would be able to check out at 2pm and on the day of checkout got told we have to check out by 11am. 10. Balcony doors often don't shut so you're going to deal with bugs all day. Overall, loved the beach and water, but the service and experience of this hotel was terrible for the price we paid per night being $2K a room.