Carambola Beach Resort St. Croix

What a wonderful location; perfect beach, nestled into a very secluded and private area that’s very close to really nice restaurants and bars…also with nice beaches. Unfortunately, with very few exceptions, the staff at Carambola are rude, social reprobates that have zero business in customer service or food service. Take your pick; front desk, bar tenders, wait staff…you’ll stand for minutes, sometimes more than 5 waiting for them to acknowledge you there, once they do and say; ‘can I help you’ they’ll turn and continue the conversation with some friend/co-worker next to them. First night we ate at the restaurant there. Ordered appetizers, salad and main course, which included fish and chips. After nearly an hour wait, everything came at the same time. All foods that had been deep fried were completely cold. The fish was advertised as grouper, yet what was inside the batter was more akin to an inedible foam like chicken nugget from a fast food joint. Either way, completely inedible and not fit for human consumption! The ‘chips’ were overcooked mashed potatoes pushed through a playdough press into hot oil. When my wife took a bite of one, she immediately vomited into a napkin and on to the floor. Luckily for those who love this location, it’s been taken over and will be torn down and rebuilt, and hopefully…new management will not allow three inch fake nails, dreadlocks 5-6 feet long tucked into a Marge Simpson like hairdo, all of which have ZERO business in food service. Been all around the world and never, ever seen staff so sullen, rude, incapable of simple eye contact and acting completely put out that they have to do their job.

We spent a day at Carambola..All the staff made us so welcome.We were with a party from Marella Discovery Cruise ship and we were met in The Bell tower by a lovely lady serving complementary rum punch ..She may remember our conversation about Yellow Snow!!..Also a special mention to the lovely lady in The Dive Shop and Denisha (Nisha)...Who kindly took our photos and served us with a smile and a chat.... Wonderful pictures and memories. Thank you... Chris and Linda ... Surrey UK...

While the resort is in a picturesque setting with a good beach it is run down and needs upgrades. As a life long Marriott member, and Titanium for life, I found it disappointing. Rooms were not great and not representative on the website of reality. There are zero amenities - no concierge, gift shop or Spa - it’s advertised as a Spa and resort. If we wouldn’t have brought our own sunscreen we would have been out of luck. Fighting for a Gatorade every morning became my wife’s ritual. Lack of seating and service most days at the pool were unacceptable - 6ish chairs, zero beach towels and no attendants was ridiculous. Some of the staff, Lidia and Francesca were great. The reception staff all seemed to be more worried about their cell phones than guests.

The weather was perfect, the resort was in really good shape for the price, and the food and service were definitely above average. Special shoutout to Nisha — she was friendly, attentive, and made our meals even better. Would absolutely come back.

A server (Dienisha) at the bar was helpful and full of island knowledge and tips. My partner had swelling in her foot and the server recommended a plant that could reduce the swelling. She then went out and got a few leaves, told us how to prepare them, and use them. It worked! She was friendly and smiled the whole time. It was a wonderful experience. Thanks Nisha!