Red Mountain Resort

5 stars for >Guest room amenities, all the staff members at front desk, spa reception, and Canyon Breeze restaurant >Outstanding fitness rooms and instructors. MELT with Kim W. (reduce muscular soreness+) and the Puebloan pottery class led by Joyce were standouts. >Excellent spa treatments were done by highly skilled and caring providers (shout out to Michella, Cody, Nancy and Trevor). 4.5 stars to Sagestone Spa and Canyon Breeze restaurant. >The spa had great relaxing lounge+views. Shower+steam rooms clean with ample supplies of products >The restaurant had great service and delicious food (don't skip the desserts!) along with ample gluten free selections. No daily specials on weekend as we'd been told. 3 stars to administration and the computerized systems as were lacking; poor & mis-communications while onsite, advance booking difficulties, and multiple emails, duplicate receipts and changed and multiple booking numbers for unknown reasons. Indoor pool was closed without advanced notice. Front desk staffing only started at 9:00am. Spa at 10am. 2 stars to >Canyon Counter cafe as had a very limited lunch selection with some menu items unavailable. Given its limited nature this impeded onsite lunch availability. >Outfitters hours did not extend past 5pm and selection of larger women's clothes was lacking Concerns include >Conservation - electricity for A/C in rooms auto set at 68 for arrivals, water conservation awareness and education not seen, recycling (can the Resort team with Ivin's?) >adding spa amenities between treatments like IR or dry sauna, stretching room with mats and pillows or props >the designated spa pool is for all resort guests and gets noisy

Resort was bought out by Black Desert Resort (going up down the street) owners, and it's clear they don't care about what happens here. The spa is exceptional and the hiking guides were excellent. Beautiful views. Children are supposed to only be allowed in one of the pools and quiet hours/areas are supposed to be respected. There were screaming children during the entirety of my stay, including in the adults only pool. I love kids, but was looking forward to peace and quiet on this trip. The food was sub-par at the absolute best. It is clear they did not wash any lettuce for the salads and the cooks aren't making pasta properly. Moldy raspberries were put out for breakfast. When I asked for fruit at lunch I was told "they lock it up in a special fridge I can't get into" by the waiter. Rooms were fairly nice. Very deep bathtub making it difficult to get into the shower, although there are grab bars available to assist. Maid service does not come often, and there are signs stating this. Processes and schedules were not explained well at check in.

Best pedicure from Erin - she makes the experience delightful! The atmosphere and spa experience keeps me coming back - love the products used and the tea is a treat too! Be sure to include this stop when you visit St George - something not to be missed…

This was my 5th visit to the resort. I traveled with my SNL and we stayed in a villa for a week. Our last visit was in 2022 and from then, it was a very different experience. The villa was still nice which included the living room. The hikes were the best part of our trip. The food was absolutely terrible. They advertise fresh healthy food and I don’t consider big mounds of French fries at dinner very healthy. There is no longer breakfast and lunch buffets and what food they did provide was pretty bad. We used to brag about how fantastic the food was, but I don’t think we would consider going back again unless they return to the wellness resort they use to be. We were not informed at all when we booked our reservation that there were many many changes to the resort. One being that it’s more like any other hotel which also now allowed children and families. We paid $4,000 EACH which included 3 spa treatments and it definitely was not worth the money. The classes they included were good, but they offered a lot less options than in the past. It felt like from what the website still showed when we booked our stay (I also looked while we were still there) that there was a lot of false advertising. We had conversations with many prior guests and they also were extremely disappointed in how things had changed. But, also the fact that none of us had been told of the changes so we could make an informed decision of whether or not we would still choose to visit the resort was not okay.

I did the diva for a day with my sisters to celebrate my 40th. While the massage and pedicure were great (massage was one of the best I have ever had). The facial I had was the worst I have ever had. Cleansed twice and one set of products, no steam, no extraction, nothing. It started late and ended early so it wasn’t even a full 45 minutes. I would not recommend. When I brought this up at the front desk I did not have a great customer service experience.