Cocos Hotel

Disappointing. Facilities and staff in decline from previous stay. The entire place feels tired and the staff is going through the motions. Amazing location and the views are out of this world. Unfortunately the beach grounds and staff service don’t meet the standards of a 4* rusty chic concept. We stayed here 3 years ago and there has been noticeable decline in the grounds. Shoddy construction/repair, missing paint, poor (or lack thereof) beach maintenance. Your beachside bar shouldn’t be running out of top shelf liquor at 11AM, nor should the beachside grill not have 60% of your main entrees (or sides) at 12:15 PM. These are simple and fixable ‘misses’ that no one seems to care about with any urgency. Hard to tell if they’re understaffed due to the indifference to the guest’s needs. Broken down beach furniture, dilapidated palapas and accumulated beach debris is not something you’d expect for a resort charging over $800/night. Rusty protruding nails on the lounges (many of them) and unsafe beach walkways is something facilities staff could *easily* fix, but there’s no one out there to communicate with, The place is sadly in need of a refresh and ownership *needs* to be aware this is not the same place we visited a few years ago. Keyonna Beach (their sister resort) doesn’t seem to have these problems. Too much on management’s plate? We love the island and we adore the people — so we will definitely return. Sadly, it likely won’t be to Cocos. It’s a shame, too. Because those sunset views with the ships of Jolly Harbor in view… are simply incredible. They’re sitting on a gold mine of spectacular location and topography. Don’t waste it, Cocos! Do better. There is ‘island time’ and then there is

My husband and I had a wonderful stay at Cocos for our honeymoon. The views and beaches are even more beautiful in person. Staff was very friendly and received quick service. Dinner menu changed each night so there was a good variety and food was very good! Would recommend

Cocos is a beautiful and serene hotel in a gorgeous setting. The rooms cascade down the sea-facing sides of a steep and tall hill with lengthy and walkable beaches on either side (each with its own bar). We had a sunset view cottage, and the privacy, sunsets, and water colors were stunning and indescribable. Our room was spacious, clean, with a comfy bed, had a mini fridge with free drinks (you choose the contents), fresh water provided daily, a double outside shower (glorious and just wait until you experience the refreshing fragrances of the soap and shampoo!), an infinity pool with adirondack chairs, a table and 2 chairs, and a large hammock. Throughout the resort, everywhere you look provide a beautiful panorama of turquoise and blue ocean, flowers, and hand-placed rock walls. A resort pool is tucked away in a tranquil and lovely corner by one of the beaches, surrounded by couple size day beds. My biggest concern before going was only one restaurant, but let me reassure you. Every meal offered a menu with a wide variety of choices that changed daily, was absolutely delicious, and each option was well-portioned, chef-worthy and beautifully presented. And to top it off, if they were generous about special requests. The staff were kind and helpful, and special shout-outs to Shelley Ann, Franklin, Francine, and Teri Ann. George provided great insights and information, and Kris was tremendously helpful in preparing a curated day trip for us with a private driver. On top of all that, there are also extra details provided for guests; discover them on your own when you book and enjoy a visit yourselves. Hightly recommend.

This was our fourth visit to Cocos. Once again, it did not disappoint. The quality is always consistent. If you want to unplug, relax and have time to reconnect this is the place to do it.

We truly had such a lovely stay at Cocos. We were there to celebrate our first anniversary. The staff was amazing, they upgraded us to the one of the biggest beach pool villas. In particular Kris and George at the front desk. In addition, we ended up missing the first night and they were kind enough to offer us a 50% discount on the first night despite the last minute change. We also had a private beach dinner. I also want to take a moment to compliment the wait staff and the head chef for accommodating our halal dietary needs. Cocos truly made our anniversary so special and we are looking forward to returning and recommending to family and friends.