Moonrise Hotel

This was our first (and last!) visit to Moonrise Hotel in St. Louis, MO. My husband & I initially planned to stay for 1 night (a Friday) in a Jacuzzi King Room. We paid $255.70. CHECK-IN: Prior to check-in, I emailed reservations@moonrisehotel.com with a question & request (a quiet room); my email was ignored. We arrived around 6:30p, & check-in took approximately 10 minutes. We were assigned room #512.. next to the elevator, ice machine, stairs & on the side of the building next to The Pageant. Not a quiet area. • Amenities: Coffee maker, hair dryer, a few hangers, iron, luggage rack, mini fridge & safe. No microwave. • Bath: The jacuzzi tub controls were broken. The screen would not turn on, so my husband had to YouTube how to operate the jets. Even after a bath/emptying the tub, the jets automatically turned on several more times. • Bed: Medium-firm; scratchy sheets • Cleanliness: Abysmal, e.g. the walls surrounding the toilet appeared to be covered in pee(??) • Cooling/heating: Room stayed comfortable • Decor: Funky, but clearly a cover-up for the unsanitary conditions. • Sound: Very noisy outside; no wonder the hotel put a white noise machine on the bedside. If only the different settings worked. • TV: Very basic. No streaming options. • View: Buildings & a sliver of the Delmar Blvd. • WiFi: Didn't use; T-Mobile worked well CUSTOMER SERVICE: Subpar. The front desk clerk was curt & disinterested. Not to mention, the desk was an absolute mess covered in scattered paperwork, empty fast food cups, etc. Also, the valet kept trying to bum cigarettes off guests. LOCATION: The Delmar Loop used to be a cool area to explore. Now it's dirty, smelly & feels unsafe. I was harassed by four men while walking to Insomnia Cookies (with my husband, no less). PARKING: Behind the hotel; complimentary. Definitely bring everything inside & park under a light. OTHER: Unfortunately, we had to depart around 9/10:00 PM due to a family emergency. We didn't request a refund, but the overnight clerk (much nicer than the first!) suggested I email the manager & voluntarily provided their contact information: mel@moonrisehotel.com I emailed 3x (12/28, 1/2 & 1/4). I even Cc'd the reservations team. I was completely ignored. Not to mention, I never received a copy of my hotel folio. Would I recommend/stay again? Absolutely not. Disgustingly dirty, overpriced, uncomfortable & unsafe. Not to mention, horrific customer service. NOTE: My poor rating has nothing to do with not receiving a refund. That would have been a goodwill gesture but not expected.

Houston, the Eagle has landed! This place was a successful moon landing if I ever made one. The whole place is themed after the Apollo missions, but also has other NASA memorabilia on display. From the moment you walk in, and see the colorful lights flickering away on the stairs, to the awe-inspiring relaxation to be had on the rooftop terrace, you can relax with ease. My only complaint was that there was no pool, but then again, I don’t think there’s water on the moon. I didn’t get a chance to try the restaurant, but if it’s as good as the rest of the hotel, then you won’t be disappointed.

Eclectic but fun place. Great staff. Animal friendly. Cool area of the city. Clean, a little dated but not tired.Decent breakfast. Would stay again.

Location was perfect for the Delmar Hall concert we were attending. At first, the atmosphere was quaint and quirky. The room at first glance was spacious and welcoming. Once we unpacked and started using the room, we noticed how dirty it was... almost every surface had a layer of dust. The mirror was filthy and the bathroom was really terrible. The floor was sticky and someone's contact lenses were still stuck to the tile. We had to clean the coffee maker before even attempting to use it. Someone had spilled something (we hope that's what it was) down the side of the night stand and we cleaned it ourselves. We were there 2 nights and had to ask for a bar of soap, which they were out of! What? We both joked that the cleaning staff should tip us for how much we had to do. An old hotel is one thing... a dirty hotel is another. In addition, the furniture was very uncomfortable. Because we booked through Sam's Club Travel, we were told any issues would have to be address with them. If location is your main concern, bring some wet wipes and have a great time! If cleanliness and comfort are your thing... go down the road to the next hotel.

We stay at the Moonrise a few times a year and it was again a very enjoyable experience. An extra shout out to Elisia at the Eclipse restaurant. She went above and beyond to make sure we made it to our concert on time and was a joy to get to know