Belmond La Samanna

Great Location, beautiful beach . Very good food, better service . Ancillary, exercise facility etc all good. Multiple visits over many years. Remains one of our favorites!

This hotel used to be one of my absolute favorites, dating back to 2021 which makes this review especially disappointing to write. This was once an exclusive standout five-star property with a clear vision and consistent excellence. In recent years, that vision seems to have disappeared. The quality has declined dramatically and service, once attentive and polished, now feels inconsistent at best. This sense of hospitality that made this hotel so special to us is largely gone. I must not fail to recognize we had standout service from Allen, Rommel, Lourdes, Brian and the staff at Spiaggia, One positive note is that we did love everything about Spiaggia. The rooms show clear signs of wear, with maintenance falling below expectations for this price point. The overall hotel is tired and in need of a refresh. I will not list the issues with our room, the overgrowth on property that you cannot avoid when walking the narrow paths, the lack of available items if one forgets without having to send someone off property, etc as all of that will overshadow what is most important in my review. It is frustrating that this hotel is still trading on its former reputation while delivering an experience that feels closer to an average hotel than a luxury one. Prices remain beyond premium, but the value simply isn’t there anymore. There is an extremely limited investment in the property and the overall guest experience no longer reflects the luxury this hotel once exuded. I think the most disappointing factor in the hotels decline is the role of the new executive leadership. The issues here don’t feel like isolated mistakes or frontline staff problems but rather they point to a lack of upper management direction and weakened standards. I truly hope management takes guest feedback seriously and invests in restoring the level of service and care that once set this hotel apart. Until that time, I simply cannot recommend it.

A magnificent property that feels like your in Europe.The service was great and the food was exceptional. The location is perfect for sun bathing all day long on a beautiful beach that offers exceptional service for all.

This is such a beautiful property! It was such a wonderful escape from winter. The customer service is excellent! They literally took care of everything! The beach and pools are stunning! Rooms have everything you need with a perfect view. Will definitely return! Thanks to Simon for his personal touch. Thanks to Jeremy, our driver, he provided us with great conversation and yummy pastries!

The hotel is beautiful, the location is stunning, and the service is as warm as the sunshine. The staff consistently demonstrated their dedication to delivering the highest quality of service.