The hotel is close to St. Moritz Train Station. It's a reasonable walk to get to the hotel if you have a lot of luggage, so I recommend arranging a transfer with them (it's free). As I didn't know that, I took a taxi (CHF 20) and the journey took about 5 minutes. The hotel is very well located, the staff is very friendly and the property has standard amenities. Very cozy apartment, although it can get a little hot as there was no temperature control. Dinner at the hotel restaurant was great. Delicious breakfast. I only stayed overnight, but next time I come back I plan to stay here again.

Stayed at Crystal 1 night to take Glazier express train. Went to 4 european countries on this trip and stayed at 4 hotels. Unfortunately Hotel Crystal was the most expensive per night and most disappointing. The beds were very uncomfortable - mattresses need to be replaced. We arrived on a Sunday when stores had just closed, we asked check in staff where we could get water - they failed to mention that the water in the refrigerator in the room was included and instead told us to order the $10 a bottle water from room service. Rooms are tiny. Only decent part of the stay was the bathroom with heated floors. Bathroom is just about bigger than the room. For $500 a night I was very disappointed.

This hotel is beautiful! Room absolutely adorable. Immaculate clean. Breakfast was lovely. Staff very sweet. There is a shuttle to n from train, need to request but free. Location location location 🥰

Great location with friendly and helpful service. Rooms are small but very comfortable. Walking distance to everything. There is a CoOp grocery very close. We had dinner and breakfast here and food was really good. Would recommend this hotel for a few nights stay.

We had a classic double room with a view of the mountain, which was a little larger and more functional than other Swiss basic rooms we stayed in, with two chairs, small table, and desk. The furniture is a bit dated, but comfortable. The location is great, next to many shops and restaurants to easily walk to, and they have a free shuttle to and from the train station. We were exhausted, so we just ordered room service and were delightfully surprised at how good the food and wine were! The staff were very accommodating, allowing us to check out a half-hour late and store our luggage while we shopped before our train left. As others have said, open the big windows because there isn't air conditioning. We weren't bothered by street noise, but one Italian man sang as he came home from bar closing and another finished his verse in response! :) My partner didn't wake up from it, but I did and loved it, haha.