The Crane Resort

This was our second week-long visit in 3 years and it was even better than the first! We love the architecture, gardens, pools, and beach--the best on the island in our view if you want quality, elegance, and privacy. The staff is helpful and friendly-everyone says hello as you pass by from groundskeeping to maid service. The food was wonderful-we ate at Azure for dinner which was outstanding and had breakfast daily there which was very good. Zen had delicious high quality sushi --just be prepared for long (but good) service. Poesia had amazing lamb and fabulous service-shout out to Craig for his wonderful timing! The gardens and buildings, and fitness center seem to have been renovated nicely since 2023. We had a hiccup early in the stay with a water leak from the room above but after a talk with the manager they had us moved to an upgraded room in the Residences which was nothing short of amazing with a full kitchen, terrace and pool. We were most grateful at the smooth handling of the situation. The only disappointment of the trip was the large quantity of sargassum, but nature can't be helped. I do believe it could have been raked daily or at minimum a path cut through to the surf to ease water entry. A highlight this visit was an art Paint and Sip event my children and I scheduled together. Our lovely instructor was talented and personable and we all enjoyed painting, sipping punches, and chatting with other guests as we created art to take home. We cherish our moments at the Crane and fully recommend and will be back.

BE AWARE !!!!! They charge you for Air Condition in the units. Been Coming for 8 yrs… Great place . Beach is rough. Pools need a lot of work. Tiles and cement pieces broken in pools . New Italian restaurant is not that good. Carriage house is very good. People and staff very friendly, accommodating and helpful .

We have been coming to the Crane for nearly 20 years. It is our favorite place in the Caribbean. We have been as a couple and with the whole family, from young children to young adults. We have stayed in several different buildings and every experience has been excellent.

While this resort is indeed beautiful, it is by far the most poorly managed resort/hotel we have EVER stayed at (and we've stayed at many!). We reserved our room for the November trip back in May: a "garden pool" room, which we were very excited about. The day we checked in the room was NOT ready at 4 o'clock as it should have been, and we were not offered the "welcome drink" that others evidently received. When we finally got to the room, I immediately went out to the patio to check out the pool and spa. The pool was murky and cloudy. The spa had a few inches of water along with a LOT of dirt and pebbles! I called the front desk right then, and they told us there was a problem with the water pressure and pool levels and that it would be attended to. In the four days that we were there, it was NEVER attended to (even though we reminded them daily), and we did not get to enjoy our own private pool at all. They kept making excuse after excuse. On top of all this, while I was in the bathroom one day, standing in front of the mirror, the panel in the ceiling that allows access to the attic fell out and nearly hit me on the head!! The restaurants and bars were poorly attended to, as well. On our first day, the bar at the Serenity Pool had no pineapple juice to make Pina Coladas, and the young bartender didn't know how to make a lot of cocktails that would normally be seen at a tropical resort. The Carriage House had no pizza, even though it was highly touted to have great pizza. The beach bar ran out of tequila early in the day (before Noon), and wasn't going to be able to restock it any time soon. In addition, the elevator that went down to the beach wasn't working at least one day while we were there. At Bar 1887 we ordered drinks a few minutes before 6:00, when the Happy Hour prices ended, but because the waitress didn't enter the order until AFTER 6:00, we were charged full price. After four days, we checked into another room in one of the buildings with balconies facing the ocean. It was a beautiful view. But the air conditioner would only work on HIGH, and if you turned it down, there was no cooling. And there were no A/C vents in the bedroom at all! The beautiful jacuzzi tub took forever (half an hour) to fill due to the low water pressure. The power went out in the entire resort TWICE while we were there. Yes, there was a storm with a lot of wind, but I would think a place this large would have a backup generator. We talked to several other people staying at the resort and many of them had their own tales of woe. Elevators were not working in a couple of the buildings, which meant trudging up stairs with your luggage, and each time you returned to your room. Some people had no A/C for over 24 hours and there was no offer to move them to another room with working A/C. There were a lot of unhappy folks. The resort is very remote, and we knew this before we went, but I would not recommend this place under any circumstances, even though the staff were very friendly. There are way too many nice hotels on this beautiful island. Stay at one of those.

This hotel is terrible. The room (422) we were given was very disappointing, especially considering the high price ($800/night!). Dirty floors & curtains, sofa bed with metal springs poking through, black-out curtains on some but not all the windows, no one picks up at reception…. the list goes on.