The Crane Resort

Picturesque location, large resort, good range of amenities and general village feel. But The Crane's legacy reputation as the one of oldest and best resorts in the Caribbean that had filled us with anticipation prior to our arrival sadly failed in multi ways to meet expectations, highlighting: a) guest service that was often inconsistent, notably with staff at concierge desk, reception and some of restaurants often disinterested in engaging and helping guests; b) long queues experience at reception on arrival and departure not in keeping with a luxury resort; (c) room accommodation that was not serviced for the first three days of our stay until a complaint was lodged with reception, which once it was up and running we then were shocked to find our front door open on one subsequent occasion; (d) disappointing dining experience, most notably (i) capped allowances and exclusions (foods and Poesia restaurant as a whole) as part of the full board package, (ii) waiting over 80mins on one night for food at the Azure Restaurant, only for it to arrive cold for our entire family, and (iii) certain restaurants (D'Onofrios), wines and food on the menu not available at all throughout our stay across the resort; and (e) resort amenities that have, visibly, not been well maintained, such as gym facilities with its outdated and in certain instances broken machinery. Notwithstanding the above, our family of four tried to make the best of our experience during our 10 days at the Crane. There were notable staff that did have a positive impact on our stay, including Allisa and the Manage at the Carriage House Restaurant, Miranda and Melissa at the Zen Restaurant, Nahilla at Reception, Barry who tirelessly looked after guests around the pool area and the Breakfast Team. The pool area, tennis / pickleball courts and village area were pleasant and onducive to a positive family experienced. Ultimately, however, The Crane failed to deliver a 5-star holiday experience that we had expected. Whilst the issues set out above, individually, could be brushed off on holiday, the aggregate impact of these failures will require a concerted effort from resort management and owners to improve its culture and standard. Our feedback has been shared directly with The Crane, which we are told will be taken seriously so as to make the necessary improvements for future guests, rather than living off its past reputation.

I recently had the pleasure of staying at The Crane Resort in Barbados, and honestly, it was such a beautiful experience. From the moment I arrived, I felt welcomed, comfortable, and well taken care of. A special shout-out to Zaria at the reception desk. She was absolutely amazing! Her warm personality, professionalism, patience, and genuine willingness to assist truly stood out. She went above and beyond to make sure I felt welcomed and that everything was taken care of. People like Zaria are what make a stay even more memorable. The Crane itself is absolutely beautiful, with stunning surroundings, breathtaking views, beautiful pools, and that luxurious yet relaxing atmosphere. But beyond the beauty of the property, it’s the hospitality and the people that really make the experience special. Thank you, Zaria, for making my stay even more enjoyable. Your exceptional customer service definitely deserves recognition. ❤️ I would highly recommend The Crane Resort to anyone looking for a beautiful, relaxing and luxurious experience in Barbados. I’m already looking forward to my next visit! 🇧🇧✨ Five stars all around! ⭐️⭐️⭐️⭐️⭐️

This resort gets 4 stars because The Crane has the potential to be a 5, but fell short this week. It seemed as if they are repairing and improving the site in preparation for the high season but a few major room issues negatively impacted our satisfaction (2 different rooms). Otherwise the resort offers fairly modern, clean, well-appointed large rooms with plunge pools. In addition there are several delicious restaurants on-site, live music daily, visiting artisans, and boutiques, a general store, a spa, and a weekly BBQ on the beach with live entertainment. The views are incredible, the resort's character --historic buildings, town center, and numerous pools, fountains, koi ponds-- plus the natural environment (frogs, monkeys, roosters and lush grounds) are unique. Most staff were friendly and helpful, yet customer service at the front desk was inconsistent. Re: location-- If you skip the car rental and apply that money to a personal driver, day trips from The Crane are easy and returning after an excursion even easier when you have everything you need in one place. Call/WhatsApp Oneil Cayol +1 (246) 248-7905 for punctual, dependable, knowledgeable, and flexible transportation.

We had a wonderful time at The Crane Resort. The condo was very nice, comfortable, and quite roomy. The plunge pool was an added extra! The pools were awesome with enough sun and shade everyday for the sun and non-sun worshipers. Our daily waiter at the pool was Barry and he was so nice and always had a smile on his face. He deserves extra kudos! The only improvement I can suggest is to have music at the pools. We hope to return.

Is absolutely beautiful. The service is absolutely horrible. Prepared to wait at least 90 minutes in every restaurant for your meal. It's very far from anything worth visiting. 45 minutes to the closest beach without sargassum. You need a car or have to pay for taxis. Nothing within walking distance.