The Crane Resort

Shakenya has provided excellent restaurant services and was very informative in helping us to understand and enjoy the resort. The food was excellent also!

Shakenya was absolutely amazingly wonderful host, pleasant in all areas made my stay at Crane resort absolutely wonderful. She is an asset to your resort.

​We recently stayed at The Crane Resort, and while the property itself is absolutely gorgeous with breathtaking views, it was the incredible staff who made our trip truly special. ​Right from the start, Cheryl checked us in with such a warm, welcoming smile. She made the process seamless and immediately set a wonderful tone for our vacation. ​Once we were checked in, Justin the bellhop helped us with our luggage and guided us to our room. He was incredibly friendly, polite, and made sure we had everything we needed to get settled in comfortably. ​Throughout our stay, Joan at the concierge desk was an absolute gem. She was incredibly helpful, attentive, and gave us fantastic recommendations that really elevated our time in Barbados. ​The genuine hospitality here is unmatched. We can’t wait to come back!

As usual, everything was delightful

The resort was nice and well kept beech views from the restaurant stunning, breakfast was a buffet nothing special, room was really nice was having a good holiday until I checked my bank account and found the crane were taking payments from my account 4 of £240 I went to reception and asked what this was I was told an email would be sent to the relevant dept but would take a cpuple of hours , I went out of the resort and when I returned I spoke to the receptionist and she told me she hadn’t heard anything another member of staff told that they wouldn’t be in next day either as it was Sunday , the day I was checking out, she went and got a manager to speak to me , he assured that this was a glitch in the system and my money would be returned as soon as I checked out , when I checked my bank account the next morning I found another payment of £450 had been taken , when I checked out I asked if this had been returned and was told no it wouldn’t be for at least 7 days I asked to speak to dean who had also told me he would be there when I checked out, I was told he wasn’t there so I asked to speak to the duty manager , this time 2 appeared a male and a female they told me that I would get my money back in 7 days and that it was British airways that were taking the money, I had paid ba in full using not only a different payment method but also a different bank, the male then went on to tell me in a very condescending manner that the money hadn’t been taken but was in pending and that I didn’t understand about banks I told him that yes I did and that the other term for taking unauthorized payments was theft they both moved away to discuss this , the male left and the female though very nice did absolutely nothing to return my money and didn’t seem concerned that they could be leaving me with no money or means , I did get the money back 7 days after each payment had been taken , my concerns were the attitude these people had concerning my money and that it was okay because I would get it back. I have waited a few weeks to see if I would get a reasonable and hopefully truthful explanation of why this money had been removed from my account and perhaps some kind of apology from the crane or from Hilton resorts but have received no communication . Would I return here definetly not after this experience which spoilt my last few days and memories of Barbados