The Crane Resort

ROOM 3130: Issues with first room included a ripped and uncomfortable mattress, broken toilet handle and horrible smell in shower. WiFi across the resort was painfully slow. Phone service went out one day we were there. Because we were impacted by the flight restrictions in the Caribbean, we had to stay additional nights so were moved to a new room. ROOM 411A: The second room did not have working A/C. There was a portable unit however there were gaps in the doors letting mosquitos in. We were also unable to lock the sliding doors. Multiple promises to bring mosquito netting resulting in nothing. Mattress was uncomfortable and had multiple stains. We also found a roach in the shower. ROOM 5365: We were again moved to a new room. The third room had no working A/C. Toilets did not flush and room had strong smell of sewage. No hot water so had to take cold showers. Needless to say overnight was miserable…but at least we were no longer a mosquito buffet. FOOD: 1887 was out of Mozzarella sticks. The Carriage House was out of half the menu and when chicken satay came we were then told they were out of peanut sauce. Would have helped to know that when we ordered. Zen tasted great but caused vomiting later that night. The Italian restaurant was mediocre. Azure was horrible and expensive. The bakery was closed and the small shop with gelato was not clean with flies. There was no cook at the beach bar/grill so unable to order food and long waits for drinks. Best meal was at the adult/spa pool bar. STAFF: There were a few stand out staff members. Joan at the front desk was great during an extremely stressful situation for all due to all flights to America cancelled. There’s was a gentleman who was also helpful but I did not catch his name. We also had an amazing bartender at 1887. Also cannot recall his name. The maintenance team who came the morning we checked out (room 5365) were also great. The majority of our experience with staff were not good. Seemed like we were an inconvenience, especially at the Carriage House and Italian restaurant. Also many promises of help with no follow through. Fortunately the manager did not charge us for the last night, which was appreciated.

We arrived and had to wait forever for our room to be ready, staff was rude about it too. The grounds are beautiful but not well maintained. There were no open beach chairs at the pool and no chairs or umbrella at the beach. The beach is terrible: small, full of seaweed and too rough to swim in. The restaurants on property are terrible. Bad food, takes forever to get the food and it is ridiculously expensive. . There was no hot water to shower for 2 out of the 4 nights. The rooms are big and nice with a gorgeous view and terrace but the plunge pool is too cold to use, the pull out couch and the roll in bed were too uncomfortable to sleep on. The king size bed was good. The location is far from everything so any taxi is at least $65 (US) and 30-40 minutes away. I would never go there again. If you must go there - rent a car so that you can drive around to other beaches and buy food at the supermarket to make on your own in the room. If you can - find a place near pebbles beach or on the west coast. We moved to the Indigo hotel and it is absolutely stunning.

Absolutely horrendous from start to finish. 4 days to fix things, lies, overcharging, “no manager” in the whole hotel apparently. Constant faults - no staff show any sort of care at all. Absolutely dreadful experience I wouldn’t wish on my worst enemy. We travel 4-5 times a year and this is by far the worst hotel I’ve ever been to. Le shack close by is amazing - that’s it. Don’t do it. Go elsewhere.

We arrived at around 8pm and when we got to our room there was no bed made up for our two children. I went back to reception and the gentleman’s response was that housekeeping had gone home and there was nothing he could do. I said I’d make the bed myself if he just gave me a bedsheet, duvet and pillows… again he said there was nothing he could do to get me those items. I then said that the hotel wasn’t full so can we get bed sheets from a room that isn’t booked and he said he couldn’t do that either. I then asked if my 8 year old should sleep without a cover and he just shrugged. Shocking.

We got stuck due to the airspace being shutdown. Diangelo went about and beyond. He was so helpful and kind. Did everything to make a crazy stressful situation easier.