The Ritz-Carlton, St. Thomas

Dont go if you want a quiet relaxing vacation! Individual speakers around the pool people walking around the property on speaker phone everywhere. The staff however is very nice and accommodating. I don’t know about you but to me smart casual dress code means just that smart a nice relaxed look. Well it is not bare feet swim suit with cut off tee shirt and camo baseball hats with the brim turn backwards! I also don’t think it’s ok for the hostess to be on her speaker phone where I needed to ask her to please turn it off followed by various guests also on their speaker phone in the restaurant ! For $1100 a night plus fees and tax there are many more options too bad this place is beautiful but there are no rules very spring break feeling will never go there again we left early!

I have been to this property about 15-20 times over the last 10 years or so, and it has been an amazing experience every time! From the front desk, to the team at Sails, to the business event team - truly superb! Specifically, Lorenz at the pool (she has been there 25+ years!) and Kianna who helped plan my events - amazing people! And you will love the views. This is truly a special place.

Everything was as expected for St. Thomas until check out. I was overcharged for a gratuity in one of the restaurants. I always take photos of all receipts that require a hand written gratuity. Sure enough, I discovered that an extra gratuity was added to my bill. When I submitted my receipt I was actually challenged by management about it. Instead of crediting my account immediately the emails I got were “we are sorry but we have sent this to the restaurant manager to look into this.” I got tired of waiting and disputed the charge with my credit card company which was immediately reversed. I highly recommend taking photos of all receipts for transactions at this property. As a travel advisor I will never recommend this property to my clients. Beware!

so many pools a wonderful ocean view sailboats,rowing and wonderful service

We spent 5 days over spring break at this resort with our 2 kids (6,8). We had a fantastic time and without a doubt this resort is on our list to return to. We had a club level room which was worth EVERY PENNY! The club lounge was fantastic and it made our stay essentially an all inclusive. They had 4 meals a day and other than the one night we went to the hotels Italian restaurant, my husband and I ate every meal there. Each day they had a kid friendly option and it made it easier for my picky kids. They also had grab and go cookies, goldfish and chips which everyone loved. We did stand up paddle boarding and used the kayaks, which was nice. My kids loved the family pool with the slide also! The room was clean and the balcony was large. The loungers and seating on the balcony was perfect for playing games at night as a family. Every person we came in contact with had a warm smile and was so friendly and helpful. The staff in the club lounge went above and beyond to help and always made my kids feel welcome. I would without a doubt recommend this resort to anyone going to St Thomas.