The Ritz-Carlton, St. Thomas

We just got back from this resort after having spent 7 days at it for an early 20th wedding anniversary trip. Let's start with praising a few of the staff: JJ - Club lounge Concierge Bruce - bellman Prince - bellman Ruth - club lounge attendant Akirah - bellman/door/Concierge Celine - sails/pool waitress There are alot of good people at the resort but these ones are the best of the best and truly deserve recognition. Ok so this was our first time at the resort. Please keep in mind my wife and I are loyal members of Marriott (platinum) and we only vacation at 5 diamond resorts ie ritz, conrad (Hilton), four seasons, mandarin oriental, etc.... This ritz is a 4 diamond resort and it shows. From a score of 1 - 10 with 10 being exceptional I have to give it a score of 5.5. Here are the areas of improvement: Most of the staff is friendly but there are some who clearly dont like their job. House keeping was hit and miss and not completely thorough. Food at the club lounge sufficed (average). Breakfast is the best meal of the day there in my opinion. The real value of the lounge is the dedicated Concierge like JJ who is exceptional. Food overall at the resort was average. Room service was extremely slow. We had to wait 1.5 hours for it and this was their low season and again the food wasn't that great. The spa staff we're very nice but the treatments were not good at all I really felt like I wasted $1200 there. I think many of the staff was new. Overall communication could be better. They essentially communicate with you via text. Buggy rides could be more punctual you typically have to wait a while for them to come get you or walk in the hot sun. If they fix these things they will be a 5 diamond resort. The island overall was fine. You either rent a car or take a taxi everywhere off resort. Taxis only take cash and the front desk will arrange the ride for you. Request taxi cab driver Warrington conventin (spelled wrong for sure) he was the best we had. Very professional. I highly recommend you charter a boat while there. We booked with tropic pearl through JJ. The all female crew was so good we did 2 charters with them I highly recommend it. Great experience. The pool at the resort was fine it was crowded though so I suggest you get a cabana. Note it cost a little over $400 to rent. Long and short of it would we come back? Yes but not for a week. This island and resort is best suited for a long weekend ie 3-4 nights max

After battling cancer for over a year and beating it, my wife wanted to spend some time relaxing around a pool and on the beach. So, I decided to surprise her for our 49th anniversary with a trip to the Ritz-Carlton, St. Thomas. I booked a King Oceanfront, Club Level room and reserved a poolside cabana for most of the days we were to be there. Being a Ritz-Carlton property, I knew we were going to be well cared for and my wife would really enjoy it. I just didn’t have any idea how incredible the property—and especially the staff—really were. During the pre-arrival process, I filled out a short questionnaire asking basic questions about our needs and desires. That is when I was introduced to Erika P., who became like a guardian angel to us. Erika and her team took my desire to pamper my wife to a level I couldn’t imagine possible. Erika’s attention to the smallest details, upgrades, and add-ons were beyond my wildest dreams. When we arrived, we were greeted by a bellman who escorted us to the check-in desk. As we were checking in, we met Erika and she let us know our room was in the final preparation for our arrival and we would be taken to the Club Lounge until it was ready. The Club Lounge was beautiful, with breathtaking views of the ocean. It is an all-inclusive lounge for meals and drinks and has a dedicated concierge for club-level guests. As we entered our room, we immediately realized we had been upgraded to a suite, and it was prepared with champagne, an amazing assortment of sweet treats, and decorations celebrating our 49th wedding anniversary. To say we were shocked would be an understatement! We didn’t think it could get any better, but it did. We had a poolside cabana each day, except the one day we spent on St. John. The cabanas were wonderfully equipped and comfortable. The cabana service, along with the poolside food and beverage service, was fabulous. There was always someone checking on us and offering complimentary food and drink samples throughout the day. We dined in the Club Lounge, Sails, and Alloro, and the food and service at each was impeccable. Sadly, I do not have the names of all the exceptional people who took care of us while dining; however, we were privileged to have Latoya both times we had dinner at Alloro, and she was a delight. Our first night at Alloro, we also had the wonderful opportunity to meet the Chef, who was incredibly accommodating. Both Sails and Alloro did a little something special to honor our anniversary. Thanks to Erika P., her team, and the entire staff of the Ritz-Carlton, we couldn’t have asked for anything more and cannot wait to return.

I stayed on the resort side labor day weekend. The rooms could use some updating, but the poolside, café and restaurant service was great. The beach is very natural, i.e., rocky and sea grasses up to the edge, which is fine, just bring swim shoes if you plan to use it. Beach side furniture could use an upgrade as well. Awesome pool and views of the cove, islands.

We had a glorious time at the Ritz in St Thomas! The poolside cabana was a nice treat for us and the espresso martini in the restaurant was amazing! Would definitely go back!

I recently stayed at the Ritz-Carlton St. Thomas for six nights with my family and purchased a Club Level room. While the location and select staff members were helpful, the overall experience fell significantly short of the Ritz-Carlton standard, particularly regarding documented safety concerns. The Club Lounge eliminated lunch service due to low occupancy. While we ate primarily at the lounge, the food was consistently bland and dry, though portions were generous. As an American Express Platinum cardholder, we were entitled to a buffet breakfast for two, priced at $49 per person. The hotel discontinued the buffet and offered a $98 daily credit instead. On checkout, we learned the credit did not include gratuities. This policy was not clearly communicated when the credit was offered. When I requested the charge be reconsidered, the request was denied. Two days after returning home, I developed red, bumpy, itchy bite marks on my arms and legs consistent with possibly bed bug bites. When I reviewed guest reviews of this property, I discovered multiple guests reporting similar bed bug issues: A guest reported: "This hotel had bed bugs. My daughter and I got bitten aggressively." Another guest reported in April 2024: "Bed bugs, the body is bitten all over for me and my wife," noting the hotel reused a dirty mattress cover by simply flipping it over. A third guest reported: "BED BUGS!!!! Ruined 5 days of what should have been a great vacation," noting that management attributed the bites to sand fleas. The Ritz-Carlton's promise is impeccable service, luxury accommodations, and guest safety. This property did not deliver on these promises. I would not recommend this resort.