The Ritz-Carlton, St. Thomas

Everything was as expected for St. Thomas until check out. I was overcharged for a gratuity in one of the restaurants. I always take photos of all receipts that require a hand written gratuity. Sure enough, I discovered that an extra gratuity was added to my bill. When I submitted my receipt I was actually challenged by management about it. Instead of crediting my account immediately the emails I got were “we are sorry but we have sent this to the restaurant manager to look into this.” I got tired of waiting and disputed the charge with my credit card company which was immediately reversed. I highly recommend taking photos of all receipts for transactions at this property. As a travel advisor I will never recommend this property to my clients. Beware!

so many pools a wonderful ocean view sailboats,rowing and wonderful service

We spent 5 days over spring break at this resort with our 2 kids (6,8). We had a fantastic time and without a doubt this resort is on our list to return to. We had a club level room which was worth EVERY PENNY! The club lounge was fantastic and it made our stay essentially an all inclusive. They had 4 meals a day and other than the one night we went to the hotels Italian restaurant, my husband and I ate every meal there. Each day they had a kid friendly option and it made it easier for my picky kids. They also had grab and go cookies, goldfish and chips which everyone loved. We did stand up paddle boarding and used the kayaks, which was nice. My kids loved the family pool with the slide also! The room was clean and the balcony was large. The loungers and seating on the balcony was perfect for playing games at night as a family. Every person we came in contact with had a warm smile and was so friendly and helpful. The staff in the club lounge went above and beyond to help and always made my kids feel welcome. I would without a doubt recommend this resort to anyone going to St Thomas.

A great time at the Ritz. Beautiful location. Some great team members who made us feel at home were Desmond at Coconut Cove restaurant and Huguette on the facilities team.

This is a delayed review, but I still wanted to take the time to properly recognize the outstanding team at The Ritz-Carlton, St. Thomas after such a wonderful stay. The entire team was professional, warm, and genuinely attentive. From the moment I arrived, the front desk associates, Kimora and Jolisa, made check-in feel easy, relaxed, and very welcoming. Both were friendly, warm, and gracious, and they immediately set the tone for the stay. That kind of first impression matters, and they handled it beautifully. I also want to give special recognition to the Guest Experience team, especially Adriana, as well as Manager Joe. They were true professionals who clearly cared about the guest experience and went above and beyond throughout the stay. Despite what I know must have been a busy workload, they took the time to personally assist when needed, and that level of care really stood out. It is not something you forget. The one-bedroom suite felt very new and well designed, with a separate living room and bedroom that made the stay especially comfortable and relaxing. The panoramic view of the bay was incredible and truly drew you in. It was the kind of view that immediately makes you slow down and appreciate where you are. Overall, it was a wonderful and very relaxing stay. I would highly recommend this hotel and wanted to sincerely thank the team for going above and beyond. I cannot wait to return.