Hotel Valencia Riverwalk

The location is perfect and the atmosphere/decor is great, but the service was surprisingly bad. We did not expect daily service of our room, but they did come in every day and replace our towels (inexplicably a different number and size each day)---but they did not take or replace the drinking glasses that were clearly stained with red wine, or replace the tissues that were wet when we arrived (despite request). Worse, we were not alerted at check-in to the daily destination fee or what it covered, so it was a surprise at checkout to learn we owed over a hundred dollars. A fee is not unexpected, but we were told at that very late point that it covered wifi (we never did get wifi coverage) and included a food credit that we did NOT receive when we ate at the restaurant.

It seemed like a good start - valet quickly took the luggage and said he would have it sent up as soon as I checked in - after that - it just seemed to go down hill. Checked in and was told the room wasn’t ready and would be about a 10 minute wait and I could wait in the bar with all the other guests that were waiting. After over 30 minutes - finally got to the room - waited another 20 for my luggage that wasn’t brought up - so I went down to get it - I saw people still waiting for rooms - I was told by the valet that I was not allowed to take the luggage cart - it had to be them - made no sense. Went back up to my room - luggage finally arrived. I tried to watch some tv while I relaxed - the buttons on the remote didn’t work very well - could only toggle a few buttons. Tried the coffee machine while there - it overflowed pretty bad. I didn’t want to try my luck with any of their onsite facilities - so I opted to leave for dinner - took the valet a good 20-30 minutes to bring my vehicle. The room was nice - but in all honesty - one can have a nice room almost anywhere. The location is great - if you’re willing to put up with paying for it but receiving subpar services. My stay may have been a fluke - but it’s a fluke that will detour me from ever staying here again.

came for business...wonderful stay. Clean, service impeccable. Will come back!

Myself and my colleauge stayed at Hotel Valencia during a recent business trip for a conference. I cannot emphasize enough what a great time we had. The valet team comprised of Mouraz, Dawin, Johan, Chani, Justine, Faven, Salah, David W and Davis S. made fabulous crew; each one was extremely professional, kind, engaging and helpful. The entire hotel was immaculent and the daily "room rephresh" was a gig perk. The location on the Riverwalk made it easy to enjoy of beautful walk and close to great restaurants. Starbucks was just across the street as well. We would recommend Hotel Valencia wholeheartedly to anyone travelling in the area.

A great location with top notch staff and surprisingly good food. Comfortable rooms and fast hot water with good shower pressure. Suite and river balcony room options. Plenty of space to meet and greet, work or hang out with associates. Walking distance to the Alamo and other sites.