Hotel Valencia Riverwalk

We checked into the hotel later in the evening and so the room we originally booked was not available. I was in tears cause I had lost my wallet. A.J. was so sweet and comforting, and he immediately got us checked into a nice room walked us up to our room, carried all of our bags And then sent us a complementary bottle of champagne. His compassion and kindness and service was so appreciated and I can’t wait to come back and hopefully get him behind the desk again.

Beautiful hotel, don’t stay on street side because of all night street rodders! Very annoying! Service was fantastic. Steele, Naomi, Melissa were outstanding! And Katherine at front desk.

The big attraction in downtown San Antonio is the Riverwalk. The hotel is literally right next to it, on Houston, one of the main streets downtown. If you’re flying in to visit the Riverwalk and Alamo don’t rent a car. Uber or taxi from the airport and save the fees and considerable parking costs. You can walk to everything downtown from the Valencia. It’s great. The hotel has a mildly “boutique” style that is fresh and welcoming. The staff are friendly and helpful. They apply a daily restaurant surcharge that acts as a credit against meals at their in-house restaurant. Because there are so many great restaurants in the area, we used our credits for breakfast.

We stayed between 12/23 to 12/27. The hotel was clean and quiet. We had kids staying next door and only realized it because we saw them leaving the room. We had a river walkview and it was lovely. We had a wheelchair user and actually walked everywhere we wanted to go. There is a Starbucks, cvs, Walgreens in easy walking distance. We also did in room dining twice and it was great. Priced the same as in the restaurant. The staff were wonderful including Diana ( boss valet) and Faven. Now a few tips about the river walk ot self. The paths are not wheelchair friendly and figuring out elevators to go down or switch sides was an issue. We did the boat day and night to see the lights. We did the Holiday trolly. We did the paid Alamo tour and hugely recommend it. Plan to spend about 4 hours at the Alamo with 1 hour for the tour and the rest on your own. We did not do the Old time trolly because of time and the need for a family member to rest. But everyone said it was great.

Very poor - no room service, reception crowded, check in delayed by poor staff, in house dinning it as good as dog food Not enough staff and no refills on coffee station