Hotel Valencia Riverwalk

I’ve always appreciated the beauty and atmosphere of Hotel Valencia, and Naranja absolutely delivers on aesthetics. The space is stunning, the drink menu is extensive and well-curated, and the valets were genuinely helpful and friendly. Unfortunately, the service inside didn’t match the setting. I arrived ahead of friends for happy hour and sat at a wrap-around banquette, holding two small tables for the rest of our group. The bar was about half full, with one bartender working. A server brought food to the guests next to me and removed one of the two tables I was using—to set down a single plate—despite there being multiple open tables nearby. It felt unnecessary and awkward. More concerning was the lack of basic service flow. After requesting a food menu (and later additional menus for my arriving guests), I still was not asked if I’d like a drink. Even when the bartender delivered the menus several minutes later, there was another clear opportunity to offer something—still nothing. By the 20-minute mark, I had yet to receive even a glass of water. The bartender appeared rushed and overwhelmed, which suggests a staffing or layout issue more than anything personal—but at $15 per cocktail in a luxury hotel setting, guests reasonably expect attentiveness and awareness. The energy inside felt chaotic, which is the opposite of the polished vibe the hotel projects. Downtown hospitality should feel intentional and elevated, especially in a property this beautiful. I truly hope management addresses what feels like a recurring “common sense” service gap—not just here, but at several spots downtown lately. The setting is worth it. The service just needs to catch up.

Our first time in San Antonio. This hotel is perfectly located for The Alamo and Riverwalk. It is a short (very short) walk to both attractions. Our room (303) was described as a Superior King. It was clean and spacious. It seems to have been updated within the past year or so. Noise? Generally the room was quiet but: Try to avoid getting a room on the lower floors facing N. St Mary Street as the garbage is picked up early in the morning and is very loud. The atmosphere in the lobby is welcoming but the decor is dark to the eye. Loud, and I mean loud, noise (music) is playing all day and was annoying and distracted from the atmosphere. Check in was slow but they were training a new clerk. The staff could not have been more polite and courteous. The exercise room is on the third floor, is clean and has what you need to work out. We didn't use any other services to comment on.

Myrikle was AMAZING, saved our entire trip! Hotel was beautiful, right on a quiet part of the river but still close to everything!

Great and excellent employees, service, style and cuisine, atmosphere, comfort and luxurious quality

Lots of places to stay on the riverwalk. I have only experienced 2. This was an excellent choice. Great room and comfortable. Close walk to lots of good places on the riverwalk. The bar and sitting area is very nice. Very good service.