Hotel Valencia Riverwalk

The location was Hotel Valencia River Walk, in San Antonio Texas. The service was superb. I would like to give special thanks to Johan. V and the front desk clerk Tara, for their outstanding understanding and thoughtful consideration. This trip was to celebrate my wife's and I 11th year anniversary. The trip could have been a total disaster, were it not for the extra mile, personal attention, rendered by these two special people. In my haste to make my time crunched trip from Waco, Texas to San Antonio Texas on Saturday and get back home for my wife's work by Sunday evening, I forgot my wallet at home. I wasn't aware how the plans were booked, since my wife made all the travel arrangements. Needless to say once we arrived the personal drama started. Me and my wife panicked when neither of our name were found anywhere. This is where Johan's understanding and patience took over and gave me the needed support, that everything was going to be alright. As I entered the building to head upstairs for check in, the on the second floor,my failing sight got the best of me and I trip over a step and fell headlong on my front side. Needless to say, by the time I got upstairs me and my wife were a mess! I am a veteran who also has ptsd and was extremely panicked and somewhat disoriented, while trying to get checked in. My name was misspelled, which added even more stress. All these events has gotten out anniversary off to a rough start, but as soon as I came in contact with Tara, her handling of our situation was immediately understanding, comforting and competent! She spoke gentle words that helped calm me down and communicated genuine concerned, whichever helped me regain my focus and eventually calm my wife down as well. To make a long story short, Tara was our guiding angel, which saved the day and paved the way for my wife and I to have a blessed rest of the time during our short and rushed 11th year anniversary. I would highly recommend Hotel Valencia/River Walk as a top notch, first class facility to anyone planning to visit San Antonio, Texas. Thanks Johan and Tara for saving our anniversary celebration. God bless!

We LOVED this hotel!! It was convenient to the river walk but not on the busy/party area. We could walk to the busy area within 5 minutes and had so many choices for food and activities. The hotel was NICE and everyone was so kind! Our rom wasn’t ready so they comped us each a drink from the bar. When our room was ready they offered us complimentary margaritas. Everything was beautiful. Rooms were clean and the bed was SO comfortable!

Spent 4 nights here on less busy part of Riverwalk so quieter but easy walking to all the restaurants and bars. Half block to Paris Baguette (yum) and Royal Blue Market (open till midnight). Small but nice restaurant. friendly staff. Stayed in standard king on top floor. Large space with tub but no frig or microwave. Very quiet.

Had a great experience on a recent visit to the Hotel Valencia San Antonio Riverwalk. The team treated us like family and provided outstanding customer service. My wife and I consider the Valencia our home-away-from home. As always, Nicole, Mourad, Dawin, Aaron and the entire staff put a smile on our face with their kindness and consideration. We will definitely be back :0) --Chris and Annette

Everything about this property has been amazing. From the food to the customer service. The young lady, Jam in the Caffe was the BEST, a true ASSET to the Hotel. She should be recognized as a STAR! Also, Denise from Room Service, another 5 star employees! Overall great experience from entire Staff!