Hotel Valencia Riverwalk

There were definitely a few snafus along the way, but successful events are not about everything going perfectly. They are about working with partners who are gracious, responsive, and willing to pivot quickly when things change. This was not my first large event at Hotel Valencia Riverwalk, and once again their team proved why I continue to return. From the initial planning calls to Sunday evening’s dinner service, their staff was professional, accommodating, and solution-oriented. They helped turn a complicated planning process into a successful and enjoyable evening for our attendees. A special thank you to Wendy Saurette, Sr. Sales Manager, Edna Lorraine Estrada , Catering Sales Manager for getting this event up off the ground. To Gregg Carlson, Banquet Manager and master at pivoting, Sergio Cruz, the masterful bartender, and Jaime Serrano, Banquet staff. This team kept the evening running smoothly. Your professionalism, flexibility, and hospitality truly made the evening a success.

This has to be one of the most customer focused establishment I have been a patron of in years. Jaime and Sergio were amazing with the care and attention that they showed our group. Every meal was outstanding and I have not seen a hotel cook beef so well.

Super clean room, great experience and we’ll definitely be back on our next visit to San Antonio!!

While I did not get to experience this lovely property, which is highly recommended on several platforms, the customer service at the front desk is special. I was pleased to meet and speak to Myrikal M., the front desk concierge and personnel. She was extremely skilled in hospitality. I was unable to complete my reservatioon due to illness and the distance I had to travel. I kindly asked for reimbursement, and she granted it. With the approval of Roger S., the supervisor/lead, on the morning of March 4, 2026, at 8:20 am CST/6:20 am PST, I was granted a one-time courtesy due to the circumstances. It is my pleasure to report such a warm and welcoming team at the Hotel Valencia Riverwalk in San Antonio. Please consider staying here as the welcome is genuine, and the service is top shelf. They will treat you with respect, active listening, and humanity. I'm planning to book here during my upcoming San Antonio trip to enjoy the city's beauty and hospitality. I will recommend this first-class hotel to everyone I know and encounter, with gratitude. A must stay property near the Majestic Theater and Empire Theaters.

I’ve always appreciated the beauty and atmosphere of Hotel Valencia, and Naranja absolutely delivers on aesthetics. The space is stunning, the drink menu is extensive and well-curated, and the valets were genuinely helpful and friendly. Unfortunately, the service inside didn’t match the setting. I arrived ahead of friends for happy hour and sat at a wrap-around banquette, holding two small tables for the rest of our group. The bar was about half full, with one bartender working. A server brought food to the guests next to me and removed one of the two tables I was using—to set down a single plate—despite there being multiple open tables nearby. It felt unnecessary and awkward. More concerning was the lack of basic service flow. After requesting a food menu (and later additional menus for my arriving guests), I still was not asked if I’d like a drink. Even when the bartender delivered the menus several minutes later, there was another clear opportunity to offer something—still nothing. By the 20-minute mark, I had yet to receive even a glass of water. The bartender appeared rushed and overwhelmed, which suggests a staffing or layout issue more than anything personal—but at $15 per cocktail in a luxury hotel setting, guests reasonably expect attentiveness and awareness. The energy inside felt chaotic, which is the opposite of the polished vibe the hotel projects. Downtown hospitality should feel intentional and elevated, especially in a property this beautiful. I truly hope management addresses what feels like a recurring “common sense” service gap—not just here, but at several spots downtown lately. The setting is worth it. The service just needs to catch up.