Was in town for concert at Rady Shell. Perfect location! About a 15 minute walk to venue or quick uber ride. Right in the heart of Gaslamp. Clean room! And Chris at the front desk was exceptional! Rooftop pool and bar/lounge area is great for happy hour.

Easy check in, room was spotless and the rooftop pool and bar was amazing. I would highly recommend the Andaz

I really like Hyatt hotels and have never had a poor experience until visiting this one. The only positive of the hotel is the location, you are in the Gaslamp district and are within walking distance of everything. The cons...this hotel needs to revisit their cleaning protocol, my room literally smelled like kitty litter. Honestly the entire hotel smelled funky and their method of covering it up with bleach was not helping. I did ask Guest Services to investigate the smell but their fix was bleach poured into my shower. I realize this hotel is pet friendly, however I have stayed in other pet friendly hotels and never had to deal with such a funk.

The house cleaners stole my laptop while I stayed at this hotel during tableau conference in 2024. I cannot recommend anyone to stay at this hotel or the safety of your belongings in the room. Please use the safety deposit box if for some ungodly reason you need to stay at this hotel. I have evidence of my laptop being taken while I was away from the hotel. There are find my iPhone notifications which clearly show my MacBook being left in the room. After entering my room after the conference (the room cleaned), my laptop is missing. Somehow after 2 years of owning this laptop, it disappears from the face of the earth after a house cleaner enters on find my iPhone. I am pursuing all sorts of avenues for a resolution, including police + legal action. Please be weary of your belongings. Do not trust any staff members with your valuables. There are NO CAMERAS except for in the lobby and rooftop. There are also outdated locks on the doors which do not show detailed information on who enters your room. Please, lock your valuables or you will be in for a roller coaster of an experience. I really regret staying here.

This is one of the worst Hyatt properties I have stayed at. Every part of my trip was terrible. The rooftop is unfinished/unfurnished, the rooms are terrible, it smells terrible in the rooms and hallways, and the valet driver will lose the keys to your car.