Step by the hotel for one night I met ordinary room with tap cold water not working , air conditioning noisy and too cold a bit too far away the image Hyatt gives from the outside

I experienced a colossal failure in customer service at the Manchester Grand Hyatt San Diego, which left me utterly disappointed and seriously inconvenienced. After reserving a room months in advance for a crucial one-day conference hosted at the hotel, I arrived only to be greeted with the stunning news that the hotel was overbooked. They cavalierly offered to shuttle me to another hotel 15 minutes away, completely disregarding the inconvenience and the purpose of my stay. Despite my attempts to resolve the situation, Eric Rogers from Hotel Management was unhelpful, stating that nothing could be done and not even one room was available for me, despite the urgency of my situation. The situation took an even more infuriating turn when I learned that a guest who checked in after me and complained was subsequently upgraded to a penthouse suite. This selective treatment and mismanagement are simply unacceptable. What's worse, it wasn't just me—over 60 guests from our conference were relocated due to their overbooking. This kind of logistical nightmare speaks volumes about their mismanagement and lack of respect for their guests. I canceled my reservation and found refuge in a nearby Hilton, where the service was significantly more reliable. Thanks to the utter lack of consideration and professionalism from Eric Rogers and Jonah Stone at the Manchester Grand Hyatt, my entire experience was ruined. This hotel's handling of overbookings and customer service is reprehensible. If you are attending an event at this location, book elsewhere to avoid potential chaos and disappointment.

Hotel and staff were great. It was quiet, even with a big crowd for the convention. The location was perfect, an easy walk to the convention center. Close to the airport and the zoo! Nice stroll along the water.

step out of hotel and in seaport Village. Fantastic view from room. Staff was exceptional. Food was great!

Woke up and put my head on a new pillow and cut myself with glass on it. When I searched for the glass, I found a lot of hair on the side of the bed I wasn’t sleeping on. It was evidently not cleaned well. All other aspects of the hotel were to my satisfaction