Paradise Point

Beautiful hotel. We had a wonderful time and really enjoy the lagoon grounds, feeding the ducks and birds, and local access to the beautiful bay beaches. Pools were a bit colder than my liking… but the beach was lovely and inviting. The food and restaurant service was nothing to write home about. I was kind of bummed because prior to check in I did mention to staff that we were coming to celebrate my sons 2nd birthday, and I also mentioned when making the reservation at the Barefoot restaurant… but nothing was done to celebrate him. Not a candle or anything. It’s not the end of the world, but definitely thought it would be noted since i mentioned it twice. The room was absolutely lovely. We will definitely come back for another family vacation. Good to note that if you stay for only two days you don’t get turn down service in your room. We had to call for towels, trash pick up etc. but again, not the end of the world. Just little things that would have made a big difference. All around hotel staff was lovely and kind. We enjoyed the nature.

Although our stay began with several serious issues, including a broken toilet and a hazardous fence that resulted in my youngest son being injured, the professionalism displayed by your staff completely changed the outcome of our experience. We were fully prepared to cancel the remainder of our stay after visiting SeaWorld San Diego and return home. However, a security professional named Thomas demonstrated an exceptional level of awareness, professionalism, and compassion that immediately stood out. As a business owner myself, I can confidently say he represents the caliber of employee organizations should highly value. Additionally, the morning manager, Angelina or Andrea, handled every concern with urgency, professionalism, and genuine care. Our issues were addressed promptly and exceeded expectations. Despite the initial circumstances, the level of hospitality and accountability demonstrated by your team restored our confidence and ensured we will be returning. Please extend our appreciation to the staff for their outstanding service and professionalism.

We booked at the hotel and were charged $160 more than we could have gotten 3rd party, usually they give you extras that make up for some of the difference but NO, NOTHING but an attitude from Angelina the Mansger, she was Very Rude! The rooms are really Worn and Outdated for the price, but the ANTS all over the bathroom was the worst part. Again, I can not overstate how Nasty and Unprofessional the Manager was!

Paradise resort the best place to spend your vacations. Specially the staff member jeydi waiters she is amazing, courteous, really nice person, make me feel like home. Also the waiter Leny, on the restaurant, they are great. I highly recommend Paradise Resort for your vacations.

Weeks later and I still can't get over the non-changed dirty sheets, the failure of the manager to respond promptly, the gaslighting by the manager etc. I stay in hotels extensively and have never had this happen. There also was a strong bug spray / chemical odor in my room. I later saw a bug sprayer, so that must be it, but read other reviews. Others in our group had total bug infestations. I am almost embarrassed to write a bad review because the food was good for the meetings but I could not enjoy myself after encountering the dirty sheets the first night. It's too bad. I hate doing this but weeks later I'm still scarred from the dirty sheet incident and can't get good sleep in hotels as now I'm worried about what I don't see/feel in hotel beds! So upsetting.