Paradise Point

Very family oriented customer service excellent everything was so convenient 2 restaurants ,pools ,market etc

While the location is beautiful the hotel service is extremely poor and rooms are very old. My car was damaged while parked on the property instead of an apology they refused to accept responsibility . The requests for room amenities were not honored.

We just checked out of the property but wanted to give feedback and warn others. We were extremely disappointed to know that the refrigerator turns OFF when there is no keycard left in the slot by the door. This made for a lot of leftover and refrigerated food gone to waste! When we left the property for the day, we took our keys with us of course. There is a notice that a keycard is required for power. The lights still worked as well as the AC (without a keycard) but we noticed the next morning when we opened the fridge that everything was room temperature. The food was inedible and we lost quite a bit of money. In no way would we know a fridge to lose power without the keycard?? Lights and AC sure, but a refrigerator? We are beyond annoyed especially with all the lost of money from resort priced food. In addition, the bathroom was very humid and smelled like mildew. The second day we were there there was no cleaning service. The housekeeper did knock but we let them know we were leaving in 30 mins time and they could come back but when we arrived back around 10pm, the room was untouched and we had no towels or anything. By then it was late and our children were cranky. It was a disappointing experience to say the least. The pool was nice and the hot tub was very hot which we enjoyed but both bodies of water was murky- the kids mentioned they couldn't see under water with their goggles since the water was "foggy". We wanted to order some $22 nachos by the pool but in the end we decided against it since it was $22 for nachos, $8 for chicken addition, $6 for 20% service fee plus $7 for delivery fee, costing roughly $45 for.. nachos. Please do better! We were looking forward to an amazing vacation but the property and the hiccups we experienced really put a damper on our experience.

I recently stayed at Paradise Point Resort and Spa in San Diego and could not have been happier with the entire experience. I was in Room 103, and it was absolutely perfect. It was comfortable, well appointed, and exactly what I needed for a relaxing getaway. What truly stood out was the stunning surrounding area and all the beautiful scenery throughout the resort. The lush tropical gardens, tranquil lagoons, and waterfront views create such a peaceful, island like escape right in the heart of San Diego. It felt like a true tropical oasis, with plenty of space to wander and soak in the natural beauty. The staff went above and beyond to make my stay memorable. Lauryn at the front desk was incredibly gracious and welcoming from the moment I arrived. When I needed extra towels and sheets late at night, Britney was quick to help and handled everything with a smile. I also had the pleasure of speaking with Bob Vigil, the banquet manager, who proudly showcased the impressive meeting spaces. I was thoroughly impressed by the facilities and his enthusiasm for the resort. Overall, Paradise Point Resort and Spa delivered on every level. Gorgeous grounds, comfortable accommodations, and outstanding service. I highly recommend it for anyone looking for a serene, scenic retreat. I will definitely be back.

Even though I was here for a conference, it felt like a vacation. The rooms were very nice, overlooking the water. The grounds felt like a retreat.