Paradise Point

If you’re looking for a resort that is both classy and child-friendly, this is a rare find. A charming miniature golf course greets the visitor, the reception is a blast from the past, well-built vintage infrastructure has been well maintained, and there’s no shortage of beach access, outdoor activities. Nothing stuffy about the place.

If you are thinking of scheduling a business conference here DON'T! Where to start....The first night we were informed there was a "scheduled" city power outage, but when I asked if they had any fans for our room with no windows and no AC they said none were available, then gave us expired glow sticks to use in the bathroom. The single bathroom in the conference room was ridiculous for a large group over 3 days and when I walked to the other conference center to use the restroom the lights were out for days and they had placed glow sticks all over the floor. Very ill prepared facility for something they were aware was going to occur. Then for the next 2 days there was a scheduled festival that blocked the intersection leaving the hotel and took all available parking spots, we missed our dinner reservation due to this and cancelled our Sunday plans due to the chaos of traffic the day before. There were multiple groups outside our room on the patio and in the parking lot drinking outside of their cars late into the night. At check out we inquired about getting an hour late check out to accommodate our flight and the front desk staff said they could do nothing to help us even after we had been very accommodating over the span of the conference. Similar to our previous interactions with them, the front desk staff was rude and dismissive. The only positive interaction at the resort was with the cleaning staff who we kind and attentive. Maybe they should hire them to work at the front desk. Worst hospitality we have ever experienced, will never go back again.

It was not a great experience! Bed is old, sunken, uneven mattress, and I woke up with a stiff back pain every morning. Bedsheets were old, pillings and felt very rough. We paid for a suite high price (over $ 500/night) but the room is not worth it, besides the great bayview! There were bugs and spiders in the curtains and bathroom. We requested late check out by 1pm due to my conference was at the hotel ended at 12 PM but they wanted to charge me for the late checkout. And they made it very difficult back-and-forth texting due to their in room phone system was not working, not only that they took very long time to respond. AC UNIT is very noisy, difficult to sleep with it on.

The location was very good but the facility itself is a maintenance nightmare. Everything is run down, unkept or needs maintenance or cleaning. Upon an early check-in, they guaranteed safely storing our luggage, but left it sitting at the drive up curb unattended for 20 minutes until I complained, and they called someone. Luckily we saw that it was sitting there so we stayed on a Park bench watching it across the driveway. Landscaping is not kept up, dry, dying shrubs everywhere, cracks in the cement walkways and driveways for trip/fall hazards, rooms are dusty, rooms need updating. TV was a smart TV but did not work properly. We stayed four nights and never once were the sheets changed. The beds were made but used same linen, dirty drinking glasses left in the room every day, burned out porch light so when arriving at night, you cannot see. Pool lounges are dirty and old. Restaurant menu cards are sticky and need cleaning, Hot Tub at the adult pool does not work. They knew for nearly a month that they were going to have a planned and scheduled power outage on Thursday evening from 10 PM until 7 AM but did not tell me when I booked 4 days prior to my stay nor did, they mention it at check-in or the two days I stayed before the power outage. They left a printed paper telling us about the power outage six hours prior to the outage. This did not give us enough time to find another hotel which disrupted our plans significantly. Many hotel guests we spoke to were as furious as we were. It was known there would be no lights, no hot water, no refrigerator, no power for plug-ins of any kind, including for medical devices or charging devices, no air conditioning and the windows do not open so you need to leave your doors standing open, which is a safety hazard. They offered to keep refrigerated medication’s at the main office, shared with other people’s medication’s so who knows what the refrigeration temperature was or what bacteria may be on medication’s that were being stored along with your own. The restaurant food is good and the staff are very helpful but overall I could not recommend staying here as it is rundown and overpriced for the amenities. I feel they have chosen to defer maintenance over customer satisfaction, and safety.

The location is beautiful and the staff was very kind and quick to answer. Paradise Cove is great for swimming. But we paid extra for a Lanai Garden Premium room and it was not worth it. The room is dated and need renovation, the towels had yellow stains, and the patio chairs was very dirty. There is also no shade on the patio so we can't use it during the day. On the beach there is no chairs from the resort, and you are not allowed to take the room chairs, even to the fire pits. My wife is pregnant and needed a chair, but the only option was to pay $212 for the bonfire package. Beautiful place, but the rooms and the beach setup don't match the price.