Pendry San Diego

Do yourself a favor and book a stay at the Pendry ! This hotel is phenomenal ! The room and services are second to none. We thoroughly enjoyed our stay.

Went here with my wife for one night. It was a charming experience at check in. The front desk was excited to greet us and informed us of all our benefits due to booking through our Amex credit card. Hotel room and amenities around hotel were clean and charming. However , on top of “paying in full” we were charged a $47 amenity fee, and several smaller charges. This was annoying to see but understandable at a downtown luxury hotel, and I’m sure the Amex travel benefits have more of a catch than meets the eye. We were also charged for moving items around on the mini bar, which had sensors . This was my first time experiencing that. We contacted the front desk and they removed the charge immediately, which was accommodating. However, listed on the mini bar paper menu was the JBL speaker for $250… little odd to include that on the mini bar menu, but we assumed the charge was applicable if the speaker was taken by the guest. After seeing the charges on the mini bar menu , we obviously did not consume a single item from the hotel room mini honor bar or take the JBL speaker. The disconcerting piece was that a few days after our stay, I saw a $250 charge on my credit card, which was not on the initial invoice we received upon checkout. I reached out via email with this concern and the front desk responded promptly. They said the charge was for a missing speaker and that they would update the folio/invoice. They said it was missing and there was no evidence of anyone taking it and had to assume we had taken it or “packed it by mistake” Frankly, this concept of billing seems insane and predatory. We did not take the speaker. The front desk says if we return it , they will refund us. It’s almost as if with the JBL listed as a menu item, they are expecting to go through with the charge. I didn’t take a speaker from a hotel, and there’s no way to prove I didn’t. This seems like an impossible situation to rectify.

My stay at Pendry San Diego was extremely disappointing and, honestly, one of the most stressful hotel experiences I’ve had. I travel frequently around the world, and this is the first time I’ve felt misled by a hotel. I booked using my AmEx Platinum benefits, expecting a certain standard of service and transparency, but that was not the case. 1. I was charged twice upon arrival—approximately $250 and nearly $600. The hotel explained one was a security deposit and the other was to “settle the second night,” which felt unclear and excessive. 2. We were told the AmEx credit could only be used on the first day. Fine—but when we ordered room service lunch, there was a 20% surcharge plus an additional delivery fee to the room. Be sure to read the fine print carefully. 3. The food quality was very poor. We ordered a wagyu burger, prosciutto pizza, and margherita pasta. Everything arrived cold. The pasta, in particular, was disappointing—overcooked, soggy, and tasted like canned tomato sauce. For the price point (in the $20+ range), it was not worth it. We both felt sick after eating. 4. After questioning the charges, the front desk assured us that one of them would be refunded. However, the charges still went through, and we were effectively billed twice for the room. The final receipt also included additional unclear charges I’ve never encountered before. 5. Despite booking with AmEx Platinum benefits, we were not offered any room upgrade. 6. The “welcome gift” consisted of two chocolates, which felt underwhelming and did not match expectations. Overall, this stay felt disorganized, overpriced, and lacking transparency. I would strongly recommend double-checking all charges and understanding the fine print before booking or ordering anything at this hotel.

Pendry hotels never fail to impress. Great boutique in a great location near downtown san diego. Great rooms in tip-top shape, awesome pool deck and restaurant, good gym and good service.

This review is long overdue. The Pendry hotel is chic, sleek, pristine clean and what truly made our trip a family friendly one was the hotel’s welcoming and dedicated staff. We were celebrating my child’s birthday and requested a cake to be made for her ahead of our visit and inquired about out of the ordinary kid activities in the area. The concierge gave me great recommendations and an order request for a cake. He must have kindly alerted the staff and upon our arrival my kids were greeted with stuffies and birthday balloons! The reason for the 5 stars besides the obvious; The Pendry anticipated our needs and went above and beyond our expectations while making us feel valued.