Pendry San Diego

they have a limited 4 hour free cadillac experience where you can borrow a car for 4 hours. at least at the moment. interestingly they won’t take tesla insurance for the program so beware! hotel is nice. showers are great with ample space. food at provision kitchen is really good (for breakfast- i didn’t eat there later) great location close to the convention center and ball park.

Ive stayed at this hotel several times and have never had a poor experience until this past weekend (oct 2026). The guy who checked us in at the front desk was pretty...transactional. Not unkind, but definitely not engaged. Didnt really smile or welcome us, didnt point us to where anything was, didnt tell us about restaurants on bars on property, etc. - it just seemed like he wanted to get the interaction over with (note: we grew up in the service industry and know what its like to be on the other side of the desk, and are always super friendly as a result). I had been there several times, but my partner has not and that was his first experience (which I told him before we started receiving information). When explaining to us our benefits as AmEx Platinum members, he literally pushed a piece of paper across the desk and said "these are your benefits from AmEx" - which Ive never had before when staying at the Pendry or similar 5 (or even 4 star hotel) before. There wasnt a line at the front desk so it wasnt like they were scrambling to check people in, he just wasnt really trying to do more than push the keys and paperwork across the desk and collect an initial payment. Interestingly, when walking through the lobby later, I heard a female employee checking a different guest in who was also an AmEx platinum member and she was being told in detail about her meal credit, pointed to where the restaurants were, etc. It was clearly what the expecation was, but didnt happen - and honestly left me wondering if the front desk agent was just having a bad day, or if he thought we perhaps didnt fit there (we had just come from the Zoo and were totally all sweaty, but thats still not an assumption people should make as we clearly already paid for the room in full in advance. I mean, we've all seen Pretty Woman at this point, right??)...or if it was because two men were checking in together. It was just....odd. But, I just chalked it up to it being an experience we could just move on with and have a great rest of our stay. We left the hotel for a bit and, coming back into the hotel and walking through the lobby a separate time, we asked the front desk to send more bath towels and some ice to the room. We waited for probably 30 minutes once we were back in the room and nothing ever came. So we called down and asked again for both items and, meanwhile, and because it was taking so long, Im walking through the entire floor trying to find an ice machine and decided just to get a drink for us both from the bar and get some extra ice to take up. When we finally got the delivery, it was just ice - no towels...so we ended up just asking that gentleman to go get us towels as well. But - through the entire situation, there was no acknowledgement of service shortfall. No mention of the hotel being busy and apologizing and letting us know it might be delayed. So, going forward, we decided to come up with our own plan to make sure the stay was how we wanted it to be. We would go to the hotel bar every night for a drink and asked for extra cups of ice and took those up with us, just in case we ran into ice restrictions again. And, each day, Id go to the pool and pick up a towel for the room, just so we could dry off with a dry towel when coming back from using the local gym down the street that we were paying for because we wanted a larger gym to workout in. Other than that, the stay was solid. Nice room, very clean, great restaurant, great pool environment....the front desk, their communication with room service/delivery, follow up, and proactive identification and resolution of service shortfalls just seemed lacking - especially for a 5-star hotel and at a price-point that the Pendry is sitting at.

Our stay at the Pendry was outstanding from start to finish. Everything was handled with care and precision, and the whole experience felt effortless. The service stood out most: the team was warm, attentive, and anticipated what we needed without ever being intrusive. A special shout out to Lorrie at the front desk, who went above and beyond. She was professional, gracious, and made us feel genuinely welcome. People like Lorrie are what turn a good hotel stay into a memorable one. We travel frequently and stay at many luxury properties around the world, and this one set a high bar. We're already looking forward to coming back. Highly recommended.

We had a wonderful stay at the Pendry San Diego. The downtown location was convenient for everything we wanted to do. My only complaint was the $70-per-day valet parking fee, which felt steep on top of a room rate of nearly $700 per night.

Beautiful and absolutely chic hotel in San Diego's Gaslamp district--4 minutes walk from Petco Park. The atmosphere matches the stunning Architectural Digest worthy interior design--minus any trace of stuffiness. Every single staff member we came into contact with was kind, attentive, and professional. This was probably one of the cleanest hotels I've visited as well, rooms and all spaces included. It's decadent without being overbearing. The showers were gorgeous and well thought out--watching the city skyline while showering was a memorable moment. The restaurants are top notch as are all of the accommodations--we even saw the owners of the Padre's staying here. So, if billionaires stay here, that's saying something. The Pendry has so much to offer, and we look forward to our next stay at Pendry, wherever in the world that may be.