Pendry San Diego

My family and I recently stayed in a City Queen Queen room at the Pendry San Diego, and we could not have been happier with our experience. The room itself was very comfortable, though the design of the shower—with a curtain on the outside for privacy—was definitely... different! We originally chose this hotel because of its incredibly convenient location close to Petco Park for the Ed Sheeran concert, which made our evening totally stress-free. We booked our stay through the American Express Fine Hotels + Resorts program and really enjoyed leveraging all the included benefits, such as the $60 credit towards breakfast, the $100 property credit, and the late check-out. The hotel amenities were great across the board, and the bathroom products were absolutely amazing. We found the Provisional restaurant to be super convenient for our breakfast—the aioli potatoes and breakfast parfait were definite highlights! A special shoutout to the housekeeping staff, who were exceptional and thorough throughout our stay. I also want to give major praise to Cathy in Concierge. She was very helpful and truly went above and beyond to accommodate our requests, specifically by helping us arrange transportation and proactively providing a solution for our parking at Westfield Mall. I highly recommend this venue for everyone, including families and couples!

Good location. Small room. No turndown service. Several room maintenance issues were promptly addressed.

I stayed at Pendry for five nights while attending an intense work conference. I didn't anticipate how lovely the hotel was going to be until after arrival, but it really was an amazing experience. The staff are abundant and friendly and professional. The room and bed were incredibly comfortable, and I never heard another sound from adjoining rooms (which had me marveling at their sound proofing). I actually had the best night's sleep I've had in years TWICE the week I stayed. The various bars on site were fun to explore, and the fitness center is top notch. I'd be shocked if someone had a lousy time while staying at Pendry, as that doesn't seem possible.

We stayed at Pendry San Diego three years ago on our wedding night, and it was everything you would expect from a luxury boutique hotel. The service was exceptional, and it quickly became one of our favorite hotels, so we were excited to return to celebrate another special occasion. Unfortunately, this visit was a completely different experience. For over a month before our stay, we tried to reserve a cabana through the pool manager, but our messages were read and never answered. When we arrived, we asked if he was available to speak with us and were told he was busy, which was completely understandable. We then asked if someone could simply help us set up a couple of pool chairs, but were told they didn’t have any clean white towels and were handed a stack of towels to do it ourselves. Later, the pool manager told us he would check on our request and “be right back.” He never returned. We eventually had to find him ourselves, only for him to look at us and say, “Hold on, I’m busy.” We ultimately rented a cabana, but even that was disappointing. The furniture felt like you were sitting on bricks, and the food didn’t reflect the prices being charged. The $26 egg sandwich was simply two slices of white bread with a fried egg and a drizzle of sauce. We asked if we could order a coffee at the pool and were told they didn’t have coffee. We asked if an egg could be added to the avocado toast and were told, “Sorry, we don’t have eggs available,” despite an egg sandwich being on the menu. None of these things, by themselves, are major issues. What stood out was that every interaction felt like “no.” There was no effort to accommodate, no alternative offered, and no sense of hospitality. Luxury hotels aren’t defined by perfection. They’re defined by how they take care of their guests. Three years ago, Pendry represented luxury boutique hospitality and service that went above and beyond. This visit felt like a completely different hotel.

The Pendry Hotel is a lovely, five star hotel located in a perfect part of the Gas Lamp quarter in downtown San Diego. The hotel is inviting; the decor is chic without being intimidating, the staff is friendly, and the food and beverage at each restaurant is very good. The fitness center, spa, and rooftop pool are bonus amenities. I would recommend The Pendry to couples and families on vacation as well as business persons.