Pendry San Diego

You should not stay at this hotel if you are going to be using FHR credits with your American Express Platinum card. What was supposed to be a pleasant stay at an upscale, $350+ per night hotel became a nightmare of deception and fraud. We stayed two nights here using the Amex FHR benefit, where we received a $60 breakfast credit per day for the two of us, and a one-time $100 experience credit. We intended to apply the $100 to the $65 per night valet parking fee. It appears that Pendry deliberately games these credits to extract the maximum amount from their clients, who likely won’t review their bills. Misapplication of Credits: We dined at Provisional Kitchen both mornings. The amount was about $42, which I rounded to $60 with tip, still within the daily breakfast cap. These expenses were not credited against the breakfast credit but against our $100 experience credit. Lying About Charges When I noticed this discrepancy at the checkout counter, the front desk told me that we actually owed more than $60 for breakfast and that was why we had to swipe the other credit card. When I asked for the receipts to show me this was true, they just shook their heads and said that it would "take a few days." Surprise Fees: After I finally requested the manager, they confessed that it was an "error" and that the $100 credit would be put towards the parking charge as originally planned. Just as we thought that was the end of it, another bill magically appeared. Although the initial bill stated standard parking charges at $65, the new bill randomly included an additional $25 for another random parking charge. Reason? "Perhaps a friend came." We had only one vehicle, which was valet parked at check-in and valet picked up at checkout. In an effort to de-escalate, the manager offered to forego all of my parking charges due to the inconvenience, leaving me responsible only for resort fees. However, upon leaving, my credit card statement was hit days later for all of my expenses: full parking charges, the breakfast, the resort fees, along with miscellaneous charges of $65 and the random fee of $25. My credit card statement took a hit for just about $377 worth of miscellaneous charges. When I asked for a full explanation for this discrepancy, they flat out refused to reveal anything about this and claimed that they have to "speak to accounting" and that they only have 48 hours to try to get to the bottom of their duplicate charges to me. This has nothing to do with a simple mistake; it has to do with a predatory approach. And I am reporting this fraud on your part to the Federal Trade Commission and the Attorney General of the State of California. Check your statements or better yet, stay somewhere else.

Had a fantastic stay at Pendry in downtown SD. The staff were friendly, welcoming, and helpful. My stay was personalized with the evening turn-down service and extra treats/amenities. The room was spacious and clean. The bed was comfortable and I had a nice city view. Parking is by valet only and is $65 per night. The location of the hotel is excellent and is walking distance to the restaurants/shops in the Gaslamp Quarter and to the waterfront area.

An absolutely beautiful and perfect stay. We stepped into a lobby FILLED with holiday spirit and The Pendry just kept wowing us all weekend long. From the delightful staff, to the beautifully appointed room, to the restaurant choices, to the little touches like minibar and in-room menu options. It was our first getaway in a while and both my husband and I wished we could have stayed for a week. The Pendry will be our new go-to, wherever they have properties, we'll find them.

We spent Thanksgiving at the Pendry in San Diego and couldn’t have asked for a better experience. We decided to return to San Diego for the holiday to catch up with friends, enjoy the beautiful weather, and finally experience the Pendry—and what better time to truly test a hotel than over a busy holiday weekend? From the moment we arrived, the service stood out. Valet and bell staff greeted us immediately, helped with the luggage, and made check-in seamless. Parking is expensive, but that’s typical of downtown hotels, so it wasn’t unexpected. We had booked through American Express, which includes the possibility of an upgrade. Since it was a holiday weekend, none were available, but the hotel did offer a larger discounted room. We ultimately kept our original pool-view room, which was bright, comfortable, and surprisingly quiet despite facing the pool. Even at night and with a full hotel, we didn’t hear neighbors above or beside us. Before we even unpacked, the concierge, Cathy, recommended making breakfast reservations at Provisional. She helped us each day with all reservations and made sure we were seated at our preferred times, something we truly appreciated during a busy holiday weekend. Having traveled extensively and stayed in many hotels across different tiers, every now and then someone really stands out. For us, that person was Chef Dara. Our first encounter was at Thanksgiving dinner. The entire meal—from appetizers to dessert—was exceptional. After complimenting Jack, who was helping us that evening (and who was wonderful), he introduced us to Chef Dara. When we praised the meal, she let out a relieved breath, thinking we might have feedback, but we only had gratitude. Despite Provisional no longer offering regular dinner service, the team executed the holiday meal flawlessly. Our turkey was incredibly moist, the portions were perfect, and the presentation was beautiful. Dessert—pumpkin pie for one of us and pecan pie for the other—was equally impressive. We stayed a few more days, and every time we dined at Provisional, Chef Dara and the entire staff were consistently warm, attentive, and talented. From housekeeping to the front desk, valet, the restaurant team, and everyone we interacted with, we couldn’t have been happier. We’ve already talked about returning next year for Thanksgiving. Having lived in San Diego years ago and now returning as visitors, the Pendry truly stands out among the hotels we’ve stayed in—and having Provisional right on property is such a bonus. We cannot say enough wonderful things about the hotel, the restaurant, and the entire staff. We’re already excited for our next trip back to San Diego—and to the Pendry.

Had a fantastic experience at this hotel! To start, Kasey, the Reservations Manager, was extremely gracious in helping me fix a mistake I made with the reservation, I'm so grateful for her kindness and understanding! The hotel itself is beautiful. I stayed the weekend before Thanksgiving and the gorgeous tree already up in the lobby was a stunning visual when first walking in. The corner room I stayed in was very spacious, bed was comfortabe, shower was huge. (Tip: they don't have a mini fridge you can use for your own items, but will deliver one at no cost if you ask.) The pool area had a fun looking vibe with bar and lounging spots. When the weather is warm I bet it's a great spot. My bar experience at Fifth and Rose was also a standout. Nico, a fellow Northern Californian originally, in particular was fantastic (I hope I'm remembering his name correctly!) The matcha cocktail he made me was outstanding, I wish I could get that somewhere closer to home. A wonderful experience overall, I highly recommend this hotel!