Pendry San Diego

Tacky “five star” hotel. Pendry is the most disappointing five star hotel. When you enter the room the entire cabinet is filled with items that are for sale which you will be charged for should you touch it due to pressure sensors- don’t open the fridge in the room either because it has pressure sensors. If you want a minifridge to use you must request it. We stayed due to the Amex FHR benefit and were disappointed in our dinner at Lionfish and breakfast at Mercantile. The prices in Del Mar at restaurants were more affordable and the food actually tasted good. Whereas most hotels allow you to have the soap that is already in your room- if you want to take home the Pendry shampoo it will cost you $55. It’s insane that this is considered a five star hotel. You end up concerned that you’ll be charged for something because everything in the room seemed to have a price on it. The only thing preventing me from giving it one star is that the bed was comfortable and the room was clean.

We had a wonderful stay at the Pendry San Diego celebrating my wife’s birthday. The hotel is beautiful, but what truly made this experience unforgettable was the honesty and care of the staff. After returning home, we realized my wife had accidentally left behind her late mother’s wedding ring—an item of immense sentimental value. We were heartbroken. When we contacted the hotel, the team acted immediately and soon called to let us know a housekeeping staff member had found the ring and turned it in. The relief and gratitude we felt cannot be overstated. That single act of integrity meant everything to us during a very emotional moment. This experience speaks volumes about the values and people at the Pendry San Diego. We will absolutely return and always remember the kindness shown to our family.

Average stay for what was sold to be a luxury hotel experience. Visible damage in the room and bathroom was dirty. The bellman was very nice and the spa was the hotel's saving grace.

Pendry San Diego is part of the Chase Sapphire Reserve luxury hotel program, and although it certainly comes with a luxury price, the experience does not match it at all. The price for my two night stay was an eye watering $944. I decided to book anyway because of the generous credits chase offers, which made the price much more reasonable. First the positives, the location is great, and the hotel staff were mostly pleasant. The pool area was lovely and some of the amenities in the room were a nice touch. In addition to the credits on the stay cost, with the edit program I was also given a $100 credit for food and beverage, plus complimentary breakfast both mornings of my stay. Unfortunately, the food program at this property is far from luxurious. Our first night we decided to try the in hotel sports bar, which had loud music blaring and a small collection of arcade games. The service we received was inattentive and the food, despite being around $25 for a main course, tasted like it came from a Bennigans. We quickly used up our $100 credit on two drinks, and a few main courses. The final morning we tried to have breakfast in provisional kitchen, and were told it would be a ten minute wait for a table. After 30 minutes we gave up, and tried to get our included breakfast via room service. Using the room phone the room service staff never answered. Finally I was able to reach the front desk who relayed my order to the f/b staff. I shared my frustration with the staff, who transferred me to someone else. I repeated my story to the second person, who told me the f/b manager would contact me to follow up. Having to repeat the same story twice was annoying, and after I hung up the phone I had serious doubts about my complaints being taken seriously. My doubts were well placed, I never heard from anyone, and the only compensation I received was that my breakfast order would be comped at check out. This wasn't really much service recovery though, since my breakfast was already covered by the chase credit. Overall, what we received was far from a luxurious experience and I hope chase reconsiders their partnership with this hotel.

Location is fine and clean enough. However, I was traveling with 2 young children and tried to check in at 5pm for the 2 queen bed room that I booked but was told that room is not ready/available. Was instead given a king bed - Elle, the person at the front desk was very matter of fact about this - no apology no acknowledgment of the whole situation.