Pendry San Diego

Good room, small but has everything. Used my Edit credit from my Sapphire to reserve and it is listed as a luxury hotel. In my experience it was very nice but did not feel luxurious like a Waldorf or Ritz. What would've made my stay better would be for them to fulfill their promise of a room upgrade. Many times I see this as a perk listed that is never fulfillable.

We booked two adjacent rooms for family under the Chase Edit hotel program…the hotel understood and delivered on all our requests. The staff was kind and helpful. Very impressed

You should not stay at this hotel if you are going to be using FHR credits with your American Express Platinum card. What was supposed to be a pleasant stay at an upscale, $350+ per night hotel became a nightmare of deception and fraud. We stayed two nights here using the Amex FHR benefit, where we received a $60 breakfast credit per day for the two of us, and a one-time $100 experience credit. We intended to apply the $100 to the $65 per night valet parking fee. It appears that Pendry deliberately games these credits to extract the maximum amount from their clients, who likely won’t review their bills. Misapplication of Credits: We dined at Provisional Kitchen both mornings. The amount was about $42, which I rounded to $60 with tip, still within the daily breakfast cap. These expenses were not credited against the breakfast credit but against our $100 experience credit. Lying About Charges When I noticed this discrepancy at the checkout counter, the front desk told me that we actually owed more than $60 for breakfast and that was why we had to swipe the other credit card. When I asked for the receipts to show me this was true, they just shook their heads and said that it would "take a few days." Surprise Fees: After I finally requested the manager, they confessed that it was an "error" and that the $100 credit would be put towards the parking charge as originally planned. Just as we thought that was the end of it, another bill magically appeared. Although the initial bill stated standard parking charges at $65, the new bill randomly included an additional $25 for another random parking charge. Reason? "Perhaps a friend came." We had only one vehicle, which was valet parked at check-in and valet picked up at checkout. In an effort to de-escalate, the manager offered to forego all of my parking charges due to the inconvenience, leaving me responsible only for resort fees. However, upon leaving, my credit card statement was hit days later for all of my expenses: full parking charges, the breakfast, the resort fees, along with miscellaneous charges of $65 and the random fee of $25. My credit card statement took a hit for just about $377 worth of miscellaneous charges. When I asked for a full explanation for this discrepancy, they flat out refused to reveal anything about this and claimed that they have to "speak to accounting" and that they only have 48 hours to try to get to the bottom of their duplicate charges to me. This has nothing to do with a simple mistake; it has to do with a predatory approach. And I am reporting this fraud on your part to the Federal Trade Commission and the Attorney General of the State of California. Check your statements or better yet, stay somewhere else.

Had a fantastic stay at Pendry in downtown SD. The staff were friendly, welcoming, and helpful. My stay was personalized with the evening turn-down service and extra treats/amenities. The room was spacious and clean. The bed was comfortable and I had a nice city view. Parking is by valet only and is $65 per night. The location of the hotel is excellent and is walking distance to the restaurants/shops in the Gaslamp Quarter and to the waterfront area.

An absolutely beautiful and perfect stay. We stepped into a lobby FILLED with holiday spirit and The Pendry just kept wowing us all weekend long. From the delightful staff, to the beautifully appointed room, to the restaurant choices, to the little touches like minibar and in-room menu options. It was our first getaway in a while and both my husband and I wished we could have stayed for a week. The Pendry will be our new go-to, wherever they have properties, we'll find them.