Pendry San Diego

My hands dow favorite boutique hotel! The customer service is unmatched and whatever city I'm in and there is a Pendry Hotel, I am staying.

Wonderful property with a great staff in a great location. Property has many options on site. Would recommend for a great San Diego trip.

I recently stayed at the Pendry San Diego, a property widely considered a 5‑star hotel. While there are certainly bright spots, my overall experience landed at a solid four stars. The guest rooms are beautifully redecorated — modern, comfortable, and thoughtfully styled. However, the bathroom design felt more cramped than expected for a luxury property. A single sink with very limited counter space made daily routines surprisingly inconvenient. What stood out most was the contrast between the refreshed rooms and the rest of the hotel. The hallways — I visited three different floors — appear unchanged from decades ago. They’re dated, worn, and in clear need of renovation. It creates an odd disconnect: the inside of the room says “welcome,” while the hallway says “we stopped updating in the 1980s.” Service was mixed. The front desk staff were kind and helpful. The manager on duty, Quartz, was accommodating but didn’t quite convey the warmth or hospitality you expect at a 5‑star property. The mask she wore (not an N95) also made communication feel a bit impersonal. In the end, the Pendry offers comfortable accommodations and a beautifully refreshed room experience, but the aging infrastructure and uneven service kept it from reaching true 5‑star execution. I vacillated between three and four stars and ultimately chose four for the quality of the room, some friendly staff and the jacuzzi/hot tub that was next to the pool (always a bonus).

Great stay. Lorie was so helpful and deserves a promotion. Super attentive and provided perfect customer service. Hotel was clean, well located and well rounded. Highly recommend.

This hotel is conveniently located in the Gaslamp district. You can pretty much walk everywhere. The staff is attentive and friendly. Numerous restaurant choices and bars at the hotel and within walking distance. Great pool area on the 3rd floor, but you will be disappointed in the view, as you will stare at an apartment building. However, it has a good vibe, food and service. The rooms are nice, but small.