Pendry San Diego

- small rooms that don't always match picture - minibar traps in every room with sensors that charge you after 60 seconds - burnt pizza and raw potatoes - frequent misses in service and accomodations

Came here for a short weekend stay with family for one night. We arrived at the hotel around 1pm and it wasn't hard to spot. However, as it is located in downtown area, the parking was only valet which costed $60! It is for every 24 hours so luckily we were only staying 1 night or else the parking costs alone would be a lot. But the valet people were nice and had great service. They gave us ticket with a number that we could text to so we could request our car be brought over to the front before we came down to our room. Their lobby is also very modern and nice with couches for guests to take a seat while waiting. The check-in process went very smoothly as well even though we arrived earlier than the check-in time. This may have been a benefit of the American Express credit card though. They allow pets to stay for an extra $100 fee, which we did as we brought our dog with us. I don't think the rooms were any different for pets though. We got two king size rooms with connecting doors which was nice that the front desk could do that for us. One of the rooms was an accessible room so the room layout was different but bigger, which was nice. The rooms had an unique bathroom where the shower has a see-through glass which is right near the bed. This is the first time I have seen hotels in California with this design. They did have curtains to block it which I am thankful for. The bathroom design with the faucet and toilet layout were also very modern and I liked it. They provided toiletries and there is shampoo, conditioner, and body wash in the shower. There is also free bottled water but the fridge and other snacks all have sensors so you get charged if you lift it for over 30 seconds- be warned. But the room is nice and roomy with a little couch and desk. The lighting and light switches are all convenient and easy to find as well. I also found that everything was clean with no stains on anything. During the night, the rooms blocked off noise well and I barely heard the sounds of people walking by or the rooms next door. I loved this and I had no trouble sleeping. However, the bed was too soft for me so my back did feel sore the next morning. Overall, this is a decent five star hotel in San Diego that is a great choice in this area. I think the prices are pretty fit for a five star hotel and the hotel quality is fitting for this star rating. The valet part is the only downside and inconvenience. So I think I would look for cheaper options nearby next time.

I had a very mixed experience at Pendry San Diego, and unfortunately it did not live up to the brand or price point. The front desk and concierge staff were genuinely kind and professional, which I appreciated. However, the experience quickly declined elsewhere. At the sports bar, the staff was noticeably rude and dismissive until they realized I was staying at the hotel. That change in attitude was uncomfortable and disappointing. The restaurant experience the following morning was even worse. I was quoted a 25-minute wait for breakfast but ended up waiting close to 50 minutes, with no meaningful communication or acknowledgment of the delay. The coffee bar was out of matcha, which felt surprisingly unprepared for a hotel positioning itself as upscale. Valet parking was $65 and extremely slow. I’ve stayed at many hotels both luxury and non-luxury that offer faster, more organized valet service at a significantly lower cost. The wait time and price simply didn’t align with the level of service provided. The only real highlight of the stay was the complimentary Cadillac 4-hour vehicle use, which was excellent and well run. Overall, the property has potential, but service consistency is a serious issue. At this price point, guests shouldn’t feel dismissed, misinformed, or overcharged for basic services. I expected far better execution across all touchpoints.

What we love: location design of hotel and breakfast hot soaking pool responsive and helpful staff We didn't try the breakfast, cannot comment. Room is a bit small but okay for we two without many luggage.

Had a great time during my stay, incredible staff and excellent service and hospitality! I would highly recommend, especially for families !