Pendry San Diego

Overall, I had an excellent experience at the Pendry Hotel from check-in to check-out. The front desk staff was welcoming, professional, and attentive, making me feel valued throughout my stay and readily assisting with any questions I had. I appreciated the quality of the accommodations and the amenities offered by the hotel. The dining experiences were largely positive. The staff at Provisional provided exceptional service during breakfast, and the bartenders at Lionfish contributed to an enjoyable atmosphere. While I found the food at Lionfish somewhat underwhelming for the price, the service remained a highlight. The primary area for improvement was the poolside experience. Service felt rushed, and interactions with some staff members lacked the warmth and attentiveness I experienced elsewhere on the property. Despite this, my stay was comfortable and enjoyable, and I would recommend the hotel based on the overall quality of service, accommodations, and guest experience.

My wife and I travel often and recently had the opportunity to join friends who were staying at the Pendry Hotel in downtown San Diego. During our time there, we joined them on several occasions, enjoying breakfast at Provisional, dinner at Lionfish, and drinks along with great conversation at both the Pool Bar and Fifth & Rose. While the food, drinks, and service were all excellent, what stood out most to us was something far more meaningful. On three separate occasions, we witnessed exceptional professionalism and leadership in action from someone we later learned was the Director of Safety, Damon. Although we didn’t get the chance to personally thank him, this review is written primarily for him to be highlighted. During dinner one evening, we observed what appeared to be a domestic abuse situation unfolding on the sidewalk outside the restaurant. A man was aggressively mistreating an intoxicated woman. While many people passed by and others looked on, Damon stepped in without hesitation. He positioned himself between the aggressor and the woman, remaining calm, composed, and authoritative despite being yelled at, threatened, and physically challenged. His ability to maintain control of the situation with such professionalism was remarkable - something few individuals could manage so effectively. When his team arrived, it was clear they took their cue from his steady leadership. The following morning near the entrance of Provisional, we encountered another incident involving an irate individual loudly confronting staff and guests. Once again, Damon responded. He took control of the situation with confidence, de-escalating the individual quickly while speaking to him with respect and dignity. His ability to balance authority with empathy was truly impressive. Later, while at Fifth & Rose, we witnessed a third situation where two individuals were on the verge of a physical altercation. Damon calmly intervened, and it was immediately clear that his presence alone was enough to defuse the situation. The tension dissipated quickly under his watch. What stood out even more was what came next - just moments after handling that high-pressure situation, Damon seamlessly transitioned into assisting a family nearby, offering restaurant recommendations and directions with warmth and kindness. That ability to pivot so naturally speaks volumes about his character and professionalism. Please understand that Damon is an exceptional frontline representative for your property. He demonstrates the perfect balance of authority, composure, compassion, and genuine care for people. He not only ensures safety but elevates the guest experience in a way that is rare and deeply appreciated. We will absolutely return to the Pendry and without question, Damon is a major reason why.

Wife and I stayed here three nights for our wedding anniversary. Cannot speak highly enough about the staff, who were friendly and helpful in all aspects. Couples' massages at the spa were great. The fitness center was clean and bright with an above par selection of equipment for a morning workout. Pool setting was beautiful. Restaurant and room service options all exceeded expectations. You MUST ask about the hotel's partnership with Cadillac! Depending on availability they'll let you use a new car from their fleet of Cadillacs for up to four hours . . . no questions asked, just need to show proof of insurance. We got a brand new CT5 and took it up the coast to La Jolla one day, liked it so much that we got it again to go over to Coronado. The location was perfect for a catching a Padres game one night too! If this is what all Pendry properties are like we'll be staying at them more!

I checked in early in the morning (around 8AM) and they told me the room isn’t ready. I come back at 4PM (the official check in time) and they told me there’s no record of me checking in and the room isn’t ready. I asked when it will be ready and they can’t even give me a time frame, just that it’ll be rushed. For a luxury hotel, this is irresponsible and I am tired. They offered nothing - not even some place to relax. Disappointing. Edit: Thank you Esme for helping me and giving a fuller explanation. The previous person, which I shall not specifically name, he didn’t even contact me at all about the time frame despite him saying he would contact housekeeping. I see everyone else being able to get into the rooms. Translation - if you book through Chase Reserve you’re second class citizen. The initial staff probably knows this and that’s why he dismissed me so quickly. So annoying.

This was a great hotel in a perfect location to experience San Diego. The staff was friendly, knowledgeable and helpful and the accommodations were very nice.