Pendry San Diego

Hotel is great but they oversell the Pool and it is very tight and not enough seating for hotel guest. It basically feels like it is a vegas pool party... For the cost of the hotel the pool falls extremely short on how the Hotel Managed capacity.

I used the Valet @ The Pendry on 8/15 for a few hours in the evening. The Valet was fast and polite (Noe R.) and the shift manager (Aron K.) was very personable and professional. Highly recommend.

great location but thats about it. customer service was one of the worst ive seen, no greetings no smiles no converstation starters. i went at a time when it wasnt busy at all, just seems like no workers were happy to be there or in customer service. they have no app like other hotel brands, they were not happy i asked for early checkin or late checkout. i will not be staying here again.

I stayed one night at Marriott Gaslamp and couldn't get out of there fast enough. (There was mold on the ceiling in my room not to mention 1990 called and wanted the entire hotel back, furnishing included.) My mood was so much better when I got to the Penry. Fantastic hotel, great staff and rooms. Bar was really busy with the LPL conference in town which was kind of a bummer but goes to show what a great atmosphere Pendry has. Comfortable bed, great housekeeping, Provisional for brunch is fantastic! Love the 5am coffee at Provisional for those of us on central time.

Incredible experience for my wedding weekend. Quartz the manager was aware that I was getting married and recognized that I wanted it to be extra special. Quartz did everything possible to ensure this, and during my 3 day stay consistently went the extra mile. However, I would avoid booking a cabana, especially if they try puting you in Cabana #8. We made our reservation 2 months in advance and we showed up and the Pool Manager (Terrell) tried putting us in another cabana that was absolutely terrible. It was right by the front desk entrance/exit. There were stains on the pool cushions, zero privacy and there were pool chemicals visible on the other side of the cabana wall. Once I explained that we would be staying in Cabana #3 which we had received an email confirmation, the pool manager explained that it had been double booked. I dug in my heals in a polite, civil way and explained that I wanted my original cabana. The pool manager then walked us over to Cabana #3 and had us sit with the other party that also had a reservation for Cabana #3. It was super akward sitting there with the other party. We just sat there for 20-30 minutes waiting for some kind of communication from Terrell. That never happened. Instead he just stood in the distance frozen with terror. Eventaully one of the more experienced servers (Jenny-Total Rock Star) came to my wife and I explained the situation and what she thought might be some possible options. Our conversation was civil and friendly. We were moved to a daybed and were treated to dinner which was a nice touch. Why did that happen? It happened because Quartz came up to the pool to talk to us and come up with solutions. What was super fascinating was that Terrell the Pool Manager walked up with Quartz and then walked away. This was an opportunity to learn and Terrell just wasn't interested in us. Throughout the day he walked by us. I counted 5 times, and not once did he check in us. Simply shocking. We had dinner at Lion Fish that night and got the VIP treatment. Sam the Manager made our night feel very special. We had a great table with a great server (Michael). The food was AMAZING! Speaking of food. In the 3 days we stayed there, we ate at all of the restaraunts; the only thing we didn't do was room service. The quality and consistency of the food was 10/10 every expereince. Each time I went to breakfast, I got something different....And each time it was just great!! I live in San Diego and will definitely go back to any of the restaraunts on property. Finally, need to mention Cristina the Conceriege. She also played a pivotal role in making my wedding weekend extremely special. She also saw us at breakfast the morning after our wedding night and walked up to congratulate us; such a classy touch! All in all, I would highly recommend The Pendry and look forward to staying at this property in other cities. Pendry represents class, style and quality....Just avoid reserving a pool cabana.