Rancho Bernardo Inn

We chose Rancho Bernardo Inn for one of the most important weekends of our lives—our wedding. The grounds are beautiful, and we had every reason to believe we were in good hands, especially with a guest count over 300+. Unfortunately, while we were away from our room on the evening before our wedding, our wedding bands and two envelopes containing more than **$4,600 in cash** disappeared. During that same time, hotel staff entered our room for maintenance and turndown service without our prior knowledge. What disappointed us most was not only the loss itself, but the response afterward. We spoke with the general manager hoping for an understanding of our concern. Instead, we were told an internal investigation found nothing and were essentially advised to file a police report. We left feeling dismissed rather than supported. Luxury hospitality is measured by how a property responds when something goes wrong. In our experience, Rancho Bernardo Inn fell well short of that standard. If you stay here, I strongly recommend securing all valuables and confirming when anyone may enter your room. We sincerely hope no other guest has to experience what we did during what should have been one of life's happiest occasions.

Andrew at front desk made the check in process seamless and stress-free, he was very personable and a great start to our stay this past weekend. The man who helped with our bags, Ulises I believe, was attentive and handled our belongings with care. Overall great experience and definitely will return next time we’re in the area.

We stayed at the Rancho Bernardo Inn for a family wedding, and it was amazing! The property itself is beautiful and the staff are excellent. Particularly Ben, who was very attentive, professional, and went above and beyond to ensure we had a comfortable stay. I hope to stay at the RB Inn again soon!

Ben checked me in and was absolutely wonderful. He truly is a gem in hospitality—friendly, welcoming, and professional. He made me feel valued from the moment I walked through the doors. Athan escorted me to my room, and he had such a great, positive vibe. He was personable, engaging, and made the walk to my room enjoyable while ensuring I had everything I needed. Both Ben and Athan helped make my stay memorable. Thank you for the outstanding hospitality—I look forward to coming back!

Nadia was incredibly accommodating at Veranda. We came party of two and two pups, and she was very attentive to all of us. She was great at managing customers promptly on a busy holiday weekend. We went three nights in a row!