Rancho Bernardo Inn

Been coming to Rancho Bernardo Inn and Golf course for a few years. Each time we have Greg with the golf course helping us. He’s quick to help with our booth and makes the experience fun and seamless. We’ll take him every year. Shawnna Tancil

It was a great staycation. Our golf pro, Jay, was excellent! Taught us the basics of golf, and made it really fun as well! Highly recommended getting some lessons with her if you come here.

Beautiful Property, but Service and Staffing Fell Short Rancho Bernardo Inn is a beautiful property with lovely grounds—we really enjoyed that part of our stay. Unfortunately, our dining experiences at the Fireside Lounge were disappointing. On our first evening, we arrived for dinner without a reservation and were offered seating on the couches, which was perfectly fine with us. Shortly afterward, another couple arrived without a reservation and was offered the same option. The woman threw a major fit, and the hostess—possibly Norah—ultimately gave them a table. It felt unfair and inconsiderate to guests who had accepted the couch seating. The following morning, despite having a breakfast reservation at the Fireside Lounge, service was very slow and inattentive. On a positive note, the vanilla lattes there were excellent. The coffee café also appeared seriously understaffed for a Sunday morning. The barista was clearly doing her best, but the line was extremely long and she had no support. My latte seemed rushed and was made incorrectly, so I ended up throwing it out. I don’t fault the barista at all—the staffing situation was the issue. There was also very little bar service at the adult pool. With better poolside service, the resort could create a much better guest experience—and likely bring in substantially more revenue. A beautiful resort, but the food-and-beverage service and staffing need more attention.

Mason was extremely helpful, and his service truly went above and beyond! We had such a wonderful experience from start to finish. The staff throughout the property were friendly, attentive, and welcoming, and the overall service was excellent. Everyone went out of their way to make our stay enjoyable, and we really appreciated the attention to detail. The property itself was beautiful, and the atmosphere made it easy to relax and enjoy our time. We had such a great experience and are already looking forward to coming back.

My dad and I arrived and were lost finding our building for our rooms. We asked Mason just to point us in the right direction and he immediately stopped what he was doing, grabbed our bags and took us the whole way. He was so professional and so nice. He showed us into our beautiful rooms and gave us a full tour. Thank you Mason!!