Rancho Bernardo Inn

Grounds were beautiful, but up charges for everything and seems to be a lot of staff turnover. On nights where we did not check out room servicing did not happen until very late in the day (I.e. no made beds or fresh towels until after we got ready for an evening wedding). Also was given incorrect information from front desk staff around late checkout fee and management did not honor it. For this reason, I departing with the impression that the focus was more on generating revenue than the guest experience.

Beautiful property, comfortable rooms, bars and restaurants onsite were great. Plenty of pools and space for everyone! And if you’re a golfer, plenty of golf. Overall we had a great stay at the Rancho Bernardo Inn and will definitely be back.

I recently took a trip with my boyfriend and we had an exceptional time. One gentleman that really made a difference for us was Jose from room service truly made our experience, thoughtful and welcoming. He went above and beyond to help with really anything we needed and it made all the difference!! It’s people like Jose that really make people want to revisit.

Upon entering our room there were 2 things that stood out: a sewer smell coming from the bathroom and how warm and humid it was in there. We tried adjusting the air and giving it time, but hours went by and the room was only hotter. We called to the front desk to inquire about what they could do and they offered to send someone over to look at it. He came and stated it was fixed. We waited longer and still the room was only hotter. We went back to the front desk where they offered to move us to a new room a unit away. We decided that we didn’t want to try another room that would most likely be the same and if we were packing everything back up we would just leave. We requested a refund and left to a different hotel at 10 pm.

We were going to stay in the city center but found this option at Rancho Bernardo. The location was right between the Zoo and the Safari Park, so it was convenient for our plans. But it was also so beautiful. The grounds at Rancho Bernardo were kept so well, and in the mornings, I enjoyed walking and reading under the sun in the beautiful patios near the fountains. We got a great deal through Costco, and the resort honored the discounts offered by Costco. There was an issue, a miscommunication on how the discount worked, but the front desk kindly worked with us to handle the issue. Thanks Michael. The food and the service throughout the Inn was first class. It turned out to be a great trip and this location worked out so well. Special mention to Lewis for his great service at the Veranda during our morning breakast. I would highly recommend.