Rancho Bernardo Inn

My friends and I recently stayed at Rancho Bernardo Inn and our experience was great. Benjamin helped us at the front desk and was incredibly accommodating and friendly. He took the time to make sure we had everything we needed, and made us feel welcome from the start. We will definitely be coming back and would recommend it to others.

The whole experience was a delight. From the moment we arrived until the day of departure we were made to feel very welcome. Reese did an amazing job at front desk. 10 out of 10. We'll be back soon

Overall, great experience. Mason was someone who really stood out. My mom has trouble walking and he was helpful and respectful.

A beautiful stay and exceptional kindness I had a wonderful stay at Rancho Bernardo Inn. My room was gorgeous, with an amazing view, and the bed and linens were so comfortable. It was a peaceful place to come back to each day. I especially want to thank Benjamin. I was there during a difficult time following my mother’s passing, and he showed genuine compassion. He went out of his way to make me comfortable and let me know I could adjust my stay if I needed to. I ended up staying exactly as planned, but his thoughtfulness meant a great deal. I’m grateful to him and the team for such a lovely stay.

I wanted to share feedback regarding a very uncomfortable check in experience at the Rancho Bernardo property. When I arrived, Jessica was assisting me with check in. I asked if an early check in might be possible and was initially told that my room was not available and that I would need to wait. I completely understand that early check in is based on availability, so being told I needed to wait was not an issue in itself. What made the situation uncomfortable was that, at essentially the exact same time, Jessica’s manager was assisting another guest right next to me. That guest also asked if she could check in early, and his response was immediately, “One moment, I’ll get something ready for you.” It was extremely awkward to be standing side by side, making essentially the same request, and receiving two completely different initial responses. When I pointed out the difference, Jessica mentioned that perhaps the other guest had a different room type, which I understood could certainly be a possibility. Ultimately, Jessica was able to get me into my room early as well, and I am genuinely grateful that she was able to accommodate me. I want to be very clear that my concern is not that I didn’t receive an early check in, because I did. It was the noticeable difference in how the two situations were initially handled. What made the experience even more uncomfortable was my later conversation with the manager. When I explained what I had observed, he told me that the other guest was a VIP and that he had met her the day before. That explanation felt inconsistent with the interaction I had just witnessed between them. Their conversation had taken place right next to me, and he had asked her whether she had ever stayed at the property before, to which she responded that she had not. From where I was standing, their interaction very much appeared to be between two people who had not previously met. Rather than simply acknowledging why the situation may have looked or felt uncomfortable from my perspective, the explanation made the entire interaction feel even more awkward. Again, I am appreciative that Jessica ultimately found a way to get me into my room early. This is not about expecting special treatment or believing I was entitled to an early room. It is about how it feels as a guest when you are standing next to someone making virtually the same request, at the same time, and you watch that person immediately receive a level of consideration that you were initially denied. Unfortunately, what should have been a welcoming start to my stay instead left me feeling uncomfortable and unwelcome. Those types of interactions stay with guests, and this experience certainly makes me question whether I would choose to return. Thank you for taking the time to hear my concerns.