Tower23 Hotel

Loved Tower23! Clean room, kind staff, great drinks and food and amazing views and location! We will definitely be back!!

We came here for a family trip and loved it!!! The Staff is great from the moment I made my reservation on the phone with Natalia she gave me so much information and recommendations nearby this was our first time in San Diego so we wanted to do everything. There was always someone we could ask for help weather it was needing toiletries restocked, grabbing stuff for the beach or just asking a simple question we felt very taken care of. The only downside was that the wifi didn't work half of the time, but the location & staff make up for it.

I chose Tower23 based upon online reviews and photos. I thought it was a serene hotel on the beach in San Diego. Imagine my surprise when my Uber pulled up to the hotel and the driver said, "Wow, this is party central!" Seriously, I had no idea. We arrived late on a Saturday afternoon and it really was a scene (not in a bad way). But even though I'm not a party person by any means, the scene did not bother me at all. First of all, they notified us a week before our stay that there would be a DJ and music on the patio from late afternoon until 9 or 10 pm on the day of our arrival. I could hear the music thumping, but it didn't bother me AT ALL. And it ended punctually when they said it would. So that was the party scene. Not a problem. Aside from that, we had a very nice stay. The hotel is right on the beach, so we had a great view of the surfers and swimmers. The hotel provided us with beach chairs and towels (no extra cost). There's not really a pool at Tower23 -- it was described as more of a "water feature", sort of a dipping pool, not a swimming pool. Which was absolutely fine. There was an attendant poolside to provide towels and drinks. I loved being able to walk out of the hotel in the morning and be right on the walkway along the beach, along with the runners and walkers and surfers. There are LOADS of food establishments around, available all day and into the night. We only had 2 days in San Diego and honestly, we blew off the zoo and city tours to end our California trip by sitting on the beach and enjoying some fun in the sun. Which was very easy to do while staying at Tower23. We did have a couple of drinks at the restaurant, plus sushi. It was all great. Tower 23 made me feel like a cool person enjoying a weekend in California. Can't beat that.

Loved everything about Tower 23! Excellent customer service including check in/out and valet. The location is perfect. We had a surf room, with it being so humid it was perfect. We could enjoy the ocean from our balcony. And don’t miss having dinner at JRDN. We booked during a Black Friday sale at the holidays. Honestly we probably couldn’t have afforded to stay here otherwise, but it was worth every penny.

It’s so hard for me to write this review after the most positive one I wrote last year. I am all about high praise in this world of Keyboard Karens but our experience this summer couldn’t have been any more different, and in the worst way. Last summer we stayed for a week and had the most incredible time, so much so that we booked a year in advance and counted down the days till we returned! I can say that after this past week at the property I can say I won’t be returning. Sadly, the past week left much to be desired. Between the carpet lifting in the room, the ripped comforters, to the smell of sewage coming up from the sink drain, to the WiFi not working for days to something being stolen out of our room, I am so disappointed in our overall experience. Luis last summer was the reason we booked a year in advance! His hospitality and the service was top notch last year. There wasn’t a “job” that man didn’t do. There was even a response to my last year’s review “We couldn't agree more, Luis is a rock star and we are so lucky to have him on our team. Thank for taking the time to show your appreciation. We look forward to welcoming you again next summer.” Not only was Luis no longer a part of the team but we felt far from welcome. Besides the housekeeping, who remembered us and were so kind, we also appreciated the maintenance this year (because of the amount of time they had to be in our room trying to fix the TV). Other than that, the front desk was dismal. No one lifted their heads to extend a warm welcome or even a quick hello and it seems as if issues fell on deaf ears. Besides the location of this hotel, I would not recommend it to anyone let alone choose to spend another summer here. It was a real disappointment when we got there to know Luis was no longer there but we still went in to the week with high hopes, after all, we were so excited for another amazing summer vacation at Tower 23! The customer service has done a complete 180 since last year under the new management. Not only did we not have internet and WiFi for 5 of 7 days, with terrible WiFi the other 2 days, it felt like such a violation to have something taken from your room without it being followed back up on. It’s as if that kind of thing is just ok, which it is not. This trip was NOT the kind of experience we were hoping for! It’s such a bummer because last year I couldn’t wait to sing my praises about Luis and Tower 23 but after this year’s stay I can say I wont be returning to this property unless something drastically changes!