We arrived at 2:30 am but the desk is open 24 hours, so no problem. The room was huge and looked out onto the street. Everything was very comfortable and slept soundly. The hotel has huge charm but if you like everything shiny, new and soulless, it is not for you. We will definitely stay here next time we are in SF.

This is a wonderful Victorian hotel in the centre of San Francisco. A green that sadly isn’t breeding cared for well enough. Our room was a suite which was magnificent. The bed rather too high off the ground and the room bay hot unless you ran the extremely noisy air con into. So don’t stay in the summer. A nice touch is the all day coffee station. They provide a continental breakfast but this is appalling. There is little or no choice and when I asked for gluten free bread the foreign worker did not understand me at all. So my choices were severely limited. No cereal no bread and only an over cooked cold boiled egg and yoghurt. The scrambled egg was so revolting you could have cut it with a knife. So for me the bravest was a disaster and as we stayed four nights you think the staff could have found a loaf for me. I can’t be the only person in San Francisco who is gluten free. This green of a hotel is poorly run and needs renovation and better management to reach its full potential.

Beautiful hotel with an interesting history. Extremely comfy beds & the most fabulous kind & helpful owners/staff you could ever hope for. Also complimentary breakfast with tea/coffee available 24 hours a day! We wish you all the best for the future & hope you get to Manchester to watch a United game very soon!

An historic hotel so don’t expect modern like a chain hotel. Several steep steps at entrance not easy with heavy luggage. The staff are all very friendly and helpful. Our room was on the 4th floor at the back of the hotel, away from street noise. Didn’t hear any other guests although the hotel was busy. Noise from above as people moved around in their room but expected for the age of the place. Self serve hot drinks available 24hr, Water fountain in dining room. Water in fridge in room. Safe in room. Bathroom spacious, old style shower over bath, not easy to get in and out of, but good shower and plenty of hot water. Very clean. Breakfast continental included, adequate selection. Small bar for evening drinks, friendly and relaxing after a day sight seeing. 5 min walk from Japan Centre, 5 mins walk to Munni buses and cablecars to get around.

A wonderful hotel that makes you feel like you're in the 1920s, our room was very comfortable, breakfast was excellent, plenty of choice for a continental, hotel is in a good location, staff were very helpful and friendly. Make sure you make use of the happy hour in the bar, we saved a small fortune.