Hotel Zeppelin San Francisco

Madz was incredibly helpful and professional. Great experience.

We had such a wonderful stay at Hotel Zeppelin! The staff was incredibly kind, helpful, and attentive. They even texted to make sure I was happy and asked if I needed anything, which made the stay feel so personal. They also allowed me to add extra time for a late checkout, and I truly appreciated that. The room was comfortable, and the decor throughout the hotel was a whole vibe—from the games in the game room to the flower peace signs. The location was perfect, especially being so close to Union Square, which made it easy to take Cloudee out for potty breaks. The valet team was great too. The elevator was temporarily down, but they immediately had an engineer come help me up the stairs, which was so thoughtful and handled perfectly. Everyone made us feel welcome, including Cloudee (service dog). I was genuinely so happy with our stay and would absolutely stay here again!

I stayed here 3 nights for the SF Marathon. The price is great for the location. You are a block away from Union Square, and two blocks away from downtown. You are walking distance from a muni station, and a bart station. Ideal if you want to explore SF, or go catch a game at Oracle or Chase. Downsides: the hotel is small, and acts like it. The drop iff area is tiny, and when I arrived, it was occupied by construction trucks. I had to circle around until a spot opened up. The staff is nice, but undermanned. The “lobby” is really small, and lines formed quickly for check in and check out. There only two elevators, so sometimes you had to compete or use the stairs. The hotel doesn’t seem to have a back entrace, and the construction crew had to use the front door and guest elevators to come in and out. Overall, it was an ok choice for the location, but next time I might just pay extra for the more name brand hotels.

It was a nice, central location. We loved the atmosphere and the game room. The room was clean and big for four people (for a city hotel) and the staff was very helpful and service minded (Madz and Kris). Thank you for a nice experience 😊

We had a wonderful stay at Hotel Zeppelin in San Francisco, made even more memorable by the exceptional hospitality of Madz at Reception. From the moment we arrived on Monday, Madz made us feel genuinely welcome. Her warmth, professionalism, and attention to detail were outstanding. She took the time to ensure everything was perfect, even giving us a courtesy call to Room 511 shortly after check-in to make sure we were happy and comfortable. That thoughtful gesture truly reflected her commitment to excellent guest service. Throughout our stay, Madz was consistently friendly, approachable, and always happy to help with anything we needed. We were celebrating our 10th wedding anniversary, and thanks to her kindness and genuine care, our visit felt even more special. Madz is a true credit to Hotel Zeppelin. Her exceptional customer service and dedication to creating memorable guest experiences are exactly what hospitality should be. Thank you, Madz, for making our anniversary trip to San Francisco one we’ll always remember. We look forward to returning in the future!