InterContinental San Francisco

We enjoyed our stay here, even though the hotel was busy with a Microsoft convention the first few days. It’s centrally located and within walking distance to Union Square, the Powell st trolley car turnaround, the tram down market at to the Embarcadero and BART. The area itself is now a bit rundown and lots of homeless on the streets, but that’s San Francisco. It’s close to the San Francisco Center, which was once a thriving Westfield but is now broke and empty, and sad looking, as is the surrounding part of Market St. They say there’s lots of busy restaurants in SoMa but it’s a large area and we couldn’t find many in easy walking distance. The room was nice and large. We had a corner room on a high floor with sweeping views of the city and some of the bay.The bathroom was also large and well equipped and had a floor to ceiling window with a view, which I loved but my wife hated..it had a blind. I used the well equipped gym a couple of times. The inside pool looked ok, but I didn’t get to use it. We ate breakfast in the restaurant once and had drinks at the bar, both reasonably good, as expected. Hotel Parking was ridiculously overpriced, but we found much cheaper parking lots that allowed overnight parking on 5th&Mission and 205 West 5th..still not cheap but half the price of the hotel Staff were friendly and helpful. We enjoyed our stay, and whilst we’d probably stay here again, wouldn’t necessarily if we had a car, but then you don’t really need one if staying here.

Multiple visits here confirm my liking for this well located, comfortable hotel. Great front desk staff; all staff actually. Excellent breakfast. And if you snag a corner room facing the SalesForce Tower, you're really in for a treat. It may be showing a few signs of wear, but it's still a class act at a fair price.

Excellent service, very clean rooms, bellman Dorian was exceptional. Will be coming back soon. Food was good and pool was great for the kids to play around in.

I’ve been staying at this hotel for over ten years now, and it’s long been one of my go-to hotels in the city. Unfortunately, this most recent visit was less impressive than usual. Pros: • The location remains excellent — convenient to downtown, the convention center, and plenty of dining options. • The staff are consistently professional, courteous, and welcoming.👩🏻‍💼 • The bedding and sheets were exceptionally comfortable and remain one of the hotel’s strongest points. 🛏️ • When available, the views from higher floors are among the best in the city. 🌃 • Complimentary Acqua Panna water bottles are provided daily — a nice touch for long-time guests. 💧 Cons: • For the first time as a Diamond Ambassador, we didn’t receive a meaningful upgrade, which was disappointing given our long history with the hotel. • The Club Lounge still doesn’t compare to others in the same category — limited offerings and atmosphere. • The walls are thin, and the bathroom lacks a fan, which affects comfort. • The toiletries could use an update; the soap, shampoo, and conditioner scents feel dated — I’ve started bringing my own. 🧼 • The food quality has declined over the years. • The hotel still uses plastic water bottles, which feels outdated for a property at this level. IHG One Rewards Ambassador/Experience ✒️ What’s Working Well: • Staff recognition remains strong — they acknowledge loyalty warmly and maintain consistent professionalism. • Daily Acqua Panna water delivery is a thoughtful gesture that reflects IHG’s attention to detail. Areas for Improvement: • Elite upgrades are inconsistent — this stay lacked the level of recognition usually given to Diamond Ambassadors. • The lounge needs a refresh to better reflect InterContinental standards. • The breakfast at the restaurant is very similar to what’s offered at the lounge. Overall Impression: The InterContinental San Francisco continues to offer dependable comfort and professional service, but as a long-time IHG member, I’d love to see the property elevate its elite-member experience with more consistent upgrades, modern amenities, and stronger sustainability choices.

I recently stayed at the InterContinental San Francisco and checked in around 2 AM after a long night out during Halloween weekend. We decided to stay here to avoid the surge pricing and chaos of getting home. At check-in, I specifically asked for the total cost of the stay, and the front desk agent told me $249 total. However, when we checked out the next morning, the bill included occupancy tax and additional fees that were never mentioned during check-in. I understand that taxes exist, but transparency matters—especially when you explicitly ask for the full amount. It’s disappointing because the stay itself was fine, but the lack of honesty and communication about the true cost left a bad impression. I’m sharing this so others know to confirm all taxes and fees in writing before agreeing to the rate.