InterContinental San Francisco

Excellent service, very clean rooms, bellman Dorian was exceptional. Will be coming back soon. Food was good and pool was great for the kids to play around in.

I’ve been staying at this hotel for over ten years now, and it’s long been one of my go-to hotels in the city. Unfortunately, this most recent visit was less impressive than usual. Pros: • The location remains excellent — convenient to downtown, the convention center, and plenty of dining options. • The staff are consistently professional, courteous, and welcoming.👩🏻‍💼 • The bedding and sheets were exceptionally comfortable and remain one of the hotel’s strongest points. 🛏️ • When available, the views from higher floors are among the best in the city. 🌃 • Complimentary Acqua Panna water bottles are provided daily — a nice touch for long-time guests. 💧 Cons: • For the first time as a Diamond Ambassador, we didn’t receive a meaningful upgrade, which was disappointing given our long history with the hotel. • The Club Lounge still doesn’t compare to others in the same category — limited offerings and atmosphere. • The walls are thin, and the bathroom lacks a fan, which affects comfort. • The toiletries could use an update; the soap, shampoo, and conditioner scents feel dated — I’ve started bringing my own. 🧼 • The food quality has declined over the years. • The hotel still uses plastic water bottles, which feels outdated for a property at this level. IHG One Rewards Ambassador/Experience ✒️ What’s Working Well: • Staff recognition remains strong — they acknowledge loyalty warmly and maintain consistent professionalism. • Daily Acqua Panna water delivery is a thoughtful gesture that reflects IHG’s attention to detail. Areas for Improvement: • Elite upgrades are inconsistent — this stay lacked the level of recognition usually given to Diamond Ambassadors. • The lounge needs a refresh to better reflect InterContinental standards. • The breakfast at the restaurant is very similar to what’s offered at the lounge. Overall Impression: The InterContinental San Francisco continues to offer dependable comfort and professional service, but as a long-time IHG member, I’d love to see the property elevate its elite-member experience with more consistent upgrades, modern amenities, and stronger sustainability choices.

I recently stayed at the InterContinental San Francisco and checked in around 2 AM after a long night out during Halloween weekend. We decided to stay here to avoid the surge pricing and chaos of getting home. At check-in, I specifically asked for the total cost of the stay, and the front desk agent told me $249 total. However, when we checked out the next morning, the bill included occupancy tax and additional fees that were never mentioned during check-in. I understand that taxes exist, but transparency matters—especially when you explicitly ask for the full amount. It’s disappointing because the stay itself was fine, but the lack of honesty and communication about the true cost left a bad impression. I’m sharing this so others know to confirm all taxes and fees in writing before agreeing to the rate.

The hotel staff were lovely and welcoming and the location was good for us. We toured California and stayed in Intercontinental hotels along the way. This one unfortunately we found basic and lacking. Basic things, no bottled water, no robes, dated rooms and dirty windows. I found the parking charge expensive $77 plus tax a night.

This hotel was... weird! My rating is somewhere between 3 or 4. It wasn't as bad as "average", but not quite as good as "good"... more like "fine". Firstly, the staff was the best part. Everyone was super helpful and kind, doing their best. We had a pretty standard room and it was spacious, which was great and the view was pretty (after looking past the grime on the windows). The restaurant was super expensive and I thought the food was okay. I liked the bar atmosphere though. It was lively. And again, through our whole experience, the staff was superb. If I hadn't used IHG points to book, I would not be as pleased. I thought the rate would have been a bit high. Although, I know SF is like that. I could not quite grasp what "class" of hotel we were staying in. It was sort of a "nice" Vegas hotel from the ... late 90s maybe? early 2000s? We only stayed one night so maybe it was not enough time to form a more concrete opinion. It was "fine".