InterContinental San Francisco

The rooms are nice as well as the bathroom. We stayed 3 nights and for the whole stay a chewing gum was right in front of our door .....the swimming pool stinky and overall not particularly clean. WiFi is not included . The location is convenient for the shopping area.

Very average rooms, moderate to poor house keeping, one bar (over priced) and restaurant, no coffee shop, decent gym and pool which is very special for SF. The property is not memorable in any way. The service was functional, I believe the hotel considers it has a good location, plenty of conventions, so no need to bother with service.

Room, service and location were excellent . However, breakfast was not worth the price, too expensive! Also, the pool was not up to a 4-star standard: too small and dirty. However, still highly recommend also for families on a city trip to San Fran.

Being the third Intercontinental to visit this year, we were slightly disappointed. We experienced the LA property to be at a much higher level. Although not checking in before 4 pm, one of our rooms was not ready yet. Travelling as a family of 4 persons, we received two vouchers for drinks in the bar for the inconvenience: technically correct as one of the rooms was ready so two of us could have gone up to the room instead of having a drink first – but not a sign of great service and appreciation. Besides this we experienced the check-in interaction as unpleasant and arrogant. Our preference at booking date (4 months earlier) of connected rooms could not be met – we did have adjoining rooms which is okay but in all other hotels we did receive connected rooms for our teen kids. The real issue was noise. Each night we woke up from slamming doors and talking (at 3 am). In fact strange that you can literally overhear a conversation in next door room through a wall, there clearly is a lack of sound isolation. Finally I did not really like the location of the hotel – some time had past since my last visit to SFO, but the number of homeless and continuous smell of weed (even when exiting the elevator and still in the hotel lobby you start smelling it) was not great. Valet parking was perfect but at $ 60 a night as it should be. Except for bottles at check-in (based on loyalty program status) no free water is offered. It surprises me that water bottles are not complimentary, especially as it is at all other 5 star locations where I stayed this year. Seems like an unnecessary element to save money on. Fortunately, the beds, TV, facilities and still at Intercontinental level, so not bad.But much could be a lot better so definitely not more than average in my view.

My shower was covered in hairs when I arrived. Absolutely disgusting and just clearly hadn't been cleaned. So naturally, I complained and they assured me it would be addressed, but it was very late and I went to bed. The next day when I returned to my room, the shower was cleaner but some very visible hairs still remained. Disgusting! This wasn't the only unclean thing around the room. Parts of the carpet were covered in pencil shavings! I hadn't sharpened any pencils so this obviously was overlooked from previous guests. Also, the towels were not neatly arranged, and looked like they had been bunched up and then just thrown back on the rack. Bed was never properly made--sheets not tucked in etc. I don't think I've ever had such bad housekeeping, even at MUCH MUCH cheaper hotels. I really couldn't believe it, especially given that I brought the housekeeping to their attention on day one. I really am not usually a difficult guest, but they missed every opportunity to improve my stay. Also, the water pressure in the shower (I only used it once it had been cleaned, of course) was dreadfully low. It took minutes just to wet your hair. And I get "we are in a drought" but COME ON. Just terrible and it's not saving water if I have to spend an extra 20 minutes because the pressure is so low. I am all for environmentally friendly policies but this was absurd. I complained and they said they "fixed it and swapped out the shower head" but I don't believe they did because there was absolutely no difference. The whole experience just felt extremely cheap. Overall the rooms need an update, and are extremely poorly lit. Wifi required a hefty payment of $15/day (I hate paid wifi--just build it into the rates!). I cannot comprehend all these positive reviews. This was one of the worst hotel experiences I've had in a long time. If a guest points out that the shower is unclean, the room should be spotless the rest of the stay. But they totally missed the mark here. I feel bad my company paid so much for this hotel, and would really caution others against staying here.