They are ready to go any level to make money. They will loot you like anything. If you are on a business trip and they know it’s billing against the company account. Please make sure to consistently ask everyone in the restaurant if you have breakfast coupon, otherwise they will wait till the end to charge you the money for items not covered in the voucher. They mentioned Internet is free for members, but they will charge you while checkout if you haven’t mentioned the member id which is already asked while you connect internet

I have had a specific preference with the JW Marriott brand having stayed at a few properties under this label. I thought the brand is situated in a sweet spot for its luxury/premimum level within the portfolio's scale, while providing an abundant amount of elite benefits, until I stayed at this disappointment at SF. There is no breakfast offer for elite members, and no executive lounge. I've yet experienced something like this at anything higher than a Marriott Hotel. They apparently used to have a lounge. You can see in the elevator they scratched off the lounge lettering from their highest floor. At check in they sholve down your throat a mandatory $30/day destination charges, not mentioned during booking, then claims its great value by giving you 2 cable car tickets and a tote bag, for your entire stay. I stayed 2 nights and it would have been nice to get a roundtrip of cable car rides for 2, right? If someone stayed for 10 nights they are seriouslly getting ripped off. The $30 daily "dining credit" forces you to spend money in the overpriced restaurant, yet the restaurant doesn't even offer a buffet. One dish would easily cost over $30. And guess what, there is tax and a bunch of SF BS taxes on top of that daily $30 charge just to make that ripoff even sweeter for you. The front desk was apologetic for not offering free breakfast, saying many guests were upset but they are one of the only 21 hotels in the Marriott portfolio in North America that "enjoy" this exemption. This hotel is a first ever for me where the suite doens't come equipped with extra bedding/linen in the room for the sofa beds. Upon request, it took close to 30 minutes before I got them. Coupled with the zombie apocolypic like streets I witnessed as our ride approached the hotel, I have absolutely no interest to return to San Francisco any time soon, and this hotel is a complete disgrace to the JW Marriott brand.

What an amazing stay in this hotel! All the staff made me feel super welcomed and the facilities were very impressive! Special shoutout to Tan who made every breakfast enjoyable. What a credit to the Marriott group. I’ll be staying again next time I got to San Fran on business

Nice hotel. Well kept. Staff not all that friendly (bar and restaurant). Location is good but downtown SF is almost as bad as the news says it is. Would have no issue staying at this hotel again if staying in downtown SF.

It’s a memorable experience especially when it comes to a Marriot Bonvoy member benefits. I enjoyed every single minute of my stay decorated with luxurious touches around the corner A couple of minutes' easy walk to Union Square SF downtown.