January 2, 2018 for 3 nights for 2 adults.
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Kimpton Sir Francis Drake Hotel in San Francisco, California
Why stay at a hotel when you can stay at a legend? Combining historic, Renaissance-influenced architectural splendor that includes an opulent lobby, sky-high ceilings and a sweeping staircase begging for grand entrances, Kimpton Sir Francis Drake is where vintage glamour and the ideal Union Square location intersect.
Inside you’ll discover a world of unapologetic opulence: cut crystal, luxe fabrics, rococo swirls, all as heady as the signature cocktails and 21st floor vistas served-up at our retro chic Starlight Room. Our creative rustic Italian-inspired cuisine -- is the perfect pairing for dining and special events. And, when it’s time to retreat to your urban haven, guestrooms and suites evoking period décor and brimming with Kimpton-style amenities sweep you off your feet into refined comfort.
Location of Kimpton Sir Francis Drake Hotel
Nearest Airport: SFO
Amenities for Kimpton Sir Francis Drake Hotel
- General Information
- Pet Friendly
- Ecologically Sustainable Practices
- On-Site Amenities
- Shoe Shine Service
- Laundry Service
- Fitness Center
- Valet Parking
- In-Room Amenities
Reviews for Kimpton Sir Francis Drake Hotel
I stayed at the Francis Drake because it got decent reviews and looked acceptable if a little bit chintzy. The room was fine though the walls were pretty thin and I could clearly hear the idiot drunken Santa-Con fools next door (not everyone is able to sing, buddy, and if you canât, donât; at least not loudly in a hotel room). My three problems with the hotel were: 1. The breakfast in the adjoining restaurant was the worst hotel breakfast Iâve ever had (not counting, say, free breakfasts, or Holiday Inn âcontinental croissant and coffeeâ platters). 2. There is no rest-room in the hotel lobby. I get it, maybe you want to prevent any randomite getting in the door and using the rest-room, but somehow the best hotels everywhere else Iâve stayed manage to keep a clean comfortable rest-room open to guests in the lobby. At the Francis Drake, I was told âdownstairs, and youâll need the combination code which is 3126.â Well, you can go down one flight of stairs, and a second flight, and then a third flight leads to the restaurant. Thatâs not the way. At the end of the first flight, turn around to your left and down another flight, then turn left, then take the first right, ignoring the other two routes from that junction, then down the corridor, then through that door that looks like it needs a passkey but seems to be left slightly ajar, then up the steps to your left. Then, if after you figure that out, you remember the combination, good for you. I did not, and when I returned to the front desk the guy gave me the combination again verbally. I asked him to write it down and this seemed to exasperate him. That makes two of us. With all that careful hiding and securing of the rest-room, I was a bit surprised once I made my way inside that it reeked of urine. 3. On check-out, I spotted there erroneous charges totaling nearly fifty bucks on my bill, itemized as three vague in-room movies. Surprising, given that I had not turned the TV on once during my stay. I was told at the front desk that this must have been a system error. Ah yes, the old âsystem error.â Not a fake charge or attempt to pull a fast one. Unlikely to recommend or stay there again. Three strikes in a two night stay - a bit of a stretch. I could mention strike 4 - the much-touted night-club on the top of the hotel: a woeful place best avoided.
OverseerOfAllThatIs - New York City, New York
We stayed for 3 days and it all started at check in being overcharged by $745. Yes they are sorry and will be fixed within 5 bussiness days after check out. Not helpful. The elevators are pure horror and are 20 min plus they push you and 8 people into a small box. My wife doesn't like to be in small spaces and she mentioned it but hotel staff still put her in the elevator with 7 others. We had to get off on the 5th floor to walk up to 19th floor she had a hard time breathing. The shower was super slam and no water pressure. I'm 6.4 tall and it was super cramped. See pics. Also you can hear the music and people easily on the 19th floor and it all coming from the starlight room. The hotel rooms have no door sweeps so you hear the noise easily. Housekeeping was great and kept the room clean, no complaints.
Hollander A - Oakley, California
My husband and I are longtime, loyal Kimpton customers. We've stayed in 14 different hotels in 11 cities and most of them have been excellent. The Sir Francis Drake was a huge disappointment. First the positive....the bed and pillows were plush and super comfortable. Sadly, it goes downhill from there. Like other reviewers have mentioned, the bathrooms are tiny and the wait times for the elevators are long. We were lucky that our room was large but it was noisy. They were doing some sort of maintenance work near our room one morning and the banging and scraping sounds were not a pleasant thing to wake up to. Nor were the excited children shrieking in the room next to us the following day. Bathroom towels were terrible, rough and scratchy. The water in the shower came out scalding hot to start then never got much warmer than tepid. All of which we would have overlooked if we had experienced the usual great Kimpton customer service but that was sorely lacking. We understand that corporate customers and special events like weddings are important to their business but their loyal Karma customers should be equally as important. Our first wine hour was on the lovely mezzanine with a beautiful Christmas tree and candles glowing in the fireplace. The following two evenings the mezzanine was reserved for private events so wine hour was in the noisy, drafty lobby. It was not conducive to visiting with other guests, which is one of our favorite things about Kimpton stays. Likewise, the Starlight Lounge was closed for private events for two of our three nights' stay. We were anxious to visit this iconic SF lounge and it felt like our business was not valued as much as some corporate event. Staff members were efficient and pleasant enough but we never got the feeling they really cared. Attention to detail was sloppy. Our room didn't have robes so we called to ask for two. They brought one. The cocktail tables in the lobby were covered with dirty classes when wine hour started. A bartender eventually picked up the glasses but didn't wipe up the spills. Normally when we check out we are asked how we enjoyed our stay. The desk clerk this morning didn't ask. Either she didn't care or she was afraid to hear what we had to say. Knowing how great Kimpton customer service can be, this experience was extremely disappointing. We will continue to be loyal customers but will never stay here again.
happygirlSoCal - SoCal
When checked out, they wanted to charge me for a facility fee. I asked and told me it was for the wifi, free coffee and the wine they invite in the afternoon. I arrived late de evening befor, so I did not enjoy the wine, nor I do not drink coffee and the wifi was supposedly free. Why do they say is complimentary if they will charge you? It is a pitty, i like a lot the Kimpton chain, but this people in San Francisco do not look, nor behave as Kimpton staff. They should fix that, or I believe there will not be any more kimpton stays...
GLSMAD - Madrid, Spain
This hotel was one of the worst hotels I have ever stayed in. Multiple issues. Firstly when I arrived to check in, after a 12 hours flight, the last thing a nice hotel should be is loud and cramped. The checkin desks are basically in the bar and you can't hear a word they are saying. Next you have to fight your way through the overcrowded bar to get the the elevators, at which point you will be waiting for a long time in a queue. I stood waiting for the elevator for over 10 minutes which is unacceptable in a hotel. The room itself was clean but it was tiny, the bathroom was unacceptably small too. Also the rooms don't have a refrigerator or hair dryer which again for a hotel that is meant to be nice is unacceptable. I tried to go the hotel restaurant for dinner but they didn't have any space available. I then tried again for breakfast but they don't open until 8am! I've never had that in a hotel ever. Overall its a good location but thats it. I've stayed in some pretty poor hotels all over the world but this takes the price for the worst hotel I've ever stayed in.
Tom S - Oxford, United Kingdom