Cabo Azul Resort

First the good….the hotel is stunning and so clean. The poolside server Mariana and pool attendant Ricardo are amazing, kind, and attentive. They deserve every bit of recognition and generosity that comes their way. On that same note, our room was impeccably taken care of by the cleaning staff. What bothered us on this trip was how we felt we were treated by a poolside supervisor about our water bottles. We understand not being able to bring our own food and beverages to the pool, so we bought a large bottle of water from our server and I filled my owala with it at the pool. The supervisor came over again to say this was not allowed. The whole experience of feeling over policed and watched while we are trying to relax just left a bad feeling for us, especially as we saw others with their own food and drinks at the pool. It left us feeling targeted and the opposite of relaxed. The food and drink policy needs to be reviewed to make it more friendly or more reasonably priced. Many places are both friendly and reasonable. For example, here a large bottle of water, 2 cans of local beer, and 2 happy hour pina coladas (2 for one) is just over $100 USD. We leave tomorrow, and while we would love to say we’d be back, we probably won’t because of the food and beverage program.

The staff, in particular Jonathan at the front desk and Tomas at the pool, are not very helpful or friendly. I just don’t like it when I know people are flat out lying to me about things. There are plenty of other better places to choose the Cabo area. I would avoid the Cabo Azul property.

Beautiful pools, beautiful rooms, excellent service, and good food. What more could you want on your vacation? Okay maybe it could be a little less pricey. But I felt like it was a luxury vacation so the high price tag was warranted.

Amazing property. They put a ton of work daily into details to keep the property spotless. We loved every minute of the time.

Cabo Azul is attractive and well maintained, with multiple pools and hot tubs and a good location. We enjoyed the water aerobics/Zumba and stretch classes, as well as the Spanish instruction offered on site. We stayed in a Junior Villa, which was spacious, nicely furnished, and included a small patio. A microwave was provided upon request. The coffee maker did not heat the water very hot, and there was limited ability to wash dishes or cutlery in the unit. One notable difference compared with other accommodations we’ve stayed in throughout Mexico is that drinking water was not provided in large refillable containers, so bottled water must be purchased. Water and groceries sold on site are priced significantly higher than at nearby supermarkets, which are roughly a mile away and may require transportation if you do not have a car. The on-site food service is good, though very expensive, so we chose to eat some meals in the room or off property. Guests are offered a timeshare presentation that involves a high-pressure sales approach and typically lasts longer than an hour, which is worth being aware of in advance. Housekeeping was very good overall, though communication with the front office could be improved. We did not receive a notification when the room was ready on the first day, and a requested cleaning time was not followed, with service often occurring later in the afternoon. There is live music if you’re located near the front of the complex, but it stops around 10 or so every night. Overall, this is a relaxing and enjoyable place to stay. With some advance planning around food and water, it can be a comfortable and pleasant experience.