Cabo Azul Resort

This was my first HGV vacation. I had mixed feelings and so this stay was very important. I decided to make it a family get together and it was my first visit to Mexico. The resort was a very pleasant surprise. We were met immediately on our arrival by staff who helped with our luggage and welcome drink. On registering we were directed to rooms away from where maintenance was being done. I requested an upgrade which was granted after waiting on approval from a manager. The grounds and common areas were in immaculate condition. The gym was extremely clean with adequate equipment. The rooms were huge with modern furniture. We had a 2 bedroom and 1 bedroom, we were hoping for a x 3 bedroom but that was not available. The housekeeping could be better. Someone came x 2 per day so supplies were adequate but questionable how much cleaning was done. I should mention that this property was on a promo by HGV at 75 % discount and off season so the price was good, it was not overcrowded. Food on property was expensive and quality was just ok. I had never been to Mexico before and my perception prior to going was completely changed by the very rich culture, the friendly and welcoming atmosphere of the people. I highly recommend this property and would stay there again.

Natalia at the front desk is horrible and has no customer service whatsoever. Due to weather a numbrr of things changed. We were told by concierge our Javiers tasting would be cancelled. Now as we check out to head to the airport we discover the charge is still on our bill. We went to the front desk to have it removed. Our transportation came while Natalia continued to deny assisting us despite the manager of Javier's coming over and giving her the OK to remove the charge, which previously she said she needed. Sadly we will not be back here again and she is the reason why! Dealing with horrible customer service on vacation is not what I look forward to. It is too bad, because my family had such a good time this past week and chose to come here to celebrate our anniversary and she alone ruined that experience for us. She does not exude Hilton or five star hotel experience whatsoever. She insisted Javiers is a third party and we needed the manager clearance. The manager himself came over to clear it and she found another reason to deny helping us. We now have to spend time contesting the charge since she refused to remove it after having full understanding of our needs. Absolutely horrible experience Hilton, didnt expect this from you all.

The hotel looks nice but don’t let that fool you. The attitude and service is horrible. Managers are just as rude as the staff. They state there are “rules” but they selectively follow them regarding the use of pool floaties, and coolers/water bottles. Must purchase poolside. It’s totally fine to spend a fortune at their personal grocery store but don’t think you can take it to the pool. They wouldn’t even allow guests to walk the beach. No one was asking to swim, we can read, just walk in the rocky sand. Absolutely nothing to do with my time.

This my 2nd visit to Hilton Vacation Club Cabo Azul Los Cabos. They were having renovation on the main pool during our last visit 2 yrs ago. It is finished and is beautiful. Plenty of lounge chairs available by the pools and beach during our visit. Although this time they are having renovation work on the serenity pool but we were alerted on our booking. So it can be a little noise at times in certain area. Besides the pool renovation, all the other facilities were wonderful. Our room was Jr Suit. It was clean, well maintained and spacious. Staff service was great. The beach is beautiful, sand is soft, waves was too rough for swimming and it is a great spot to watch the sunrise. There are two restaurants in the resort. But there are many restaurants right across the street from the resort. No need to drive. Large supermarket like La Comer and Walmart are within minutes of car ride if you need to buy anything. Will definitely return.

The resort is beautiful. Simply breathtaking! It has multiple large pools. A swim up bar as well. Visiting during off season, so atmosphere was great for us. Not overly crowded. Daily activities are available. Housekeeping was great. Communication was great from the front desk. Only complaint was the elevator situation. Was told our elevator work in our building. Only to find only to 4th floor level. We had to walk up the remaining stairs. Drinks cocktail that I had was not very good. And it was 22 dollars.