Cabo Azul Resort

The Cabo Azul is our favorite resort mostly because of its great employees. It is in a good location near the town and across the street from some great restaurants. It is also spotlessly clean. Elesvan greeted us with a great big smile upon arrival, and every time he saw us for three weeks. I asked him how long he worked there and he proudly explained that he worked on the grounds crew for 2 years before moving to his current job which he performed with 100% confidence. Sebastian A. the resort manager wants to keep good employees and give them new opportunities - this is a really well-run resort, and this is a great success story for both Elesvan and the Cabo Azul. Jose, Alan, and Issac gave us great service at the pool every day for 3 weeks. They are all hard workers, attentive, and are very polite. We do miss Sebastian LL very much - please bring him back! Marion the pool supervisor would check in with us as she made her rounds. I saw her while walking on the street in town when she was not working. She stopped me and asked how I was doing and if everything was going well on my trip. I really appreciated her efforts. There is great security around the resort. Roberto was usually at the front entrance and greeted us warmly every single time he saw us. He is a great employee. Rubio is also a security guard and a former police officer. He was always paying close attention to everything that was going on. One of the pool attendants that I have known for 3 years told me that Rubio helps to guide the younger workers whose families are not nearby and referred to him fondly as a second father. I was not surprised by the comment as it speaks to Rubio's fine character. Arturo works on the activities team. I think he does a great job - especially at running blackjack. We especially enjoyed the tree lighting ceremony, and he was a great elf. The food and beverage service (including the convenience store) is outsourced to a third party vendor. The drinks are sometimes very weak and always very expensive. The food is decent but very overpriced. They will not bring you a complementary glass of water even if you order a $23 margarita and $30 tacos. They will bring you a bottle of Evian or Fiji water for $9 to $12 plus tip. They will scold you for bringing a bottle of water you purchased from the convenience store (which they own and run) and there is no other water option available other than in your room. Cabo Azul resort and employees = 5+ stars Outsourced food and beverage service = 2 stars Overall = 4 stars

Cabo Azul has some real positives, but unfortunately the overall experience didn’t live up to expectations. The rooms are genuinely nice—spacious, clean, and comfortable. The food was also very good, and most of the staff were friendly and professional, which made parts of the stay enjoyable. That said, the resort feels overly rigid and not particularly guest-focused. There are a lot of rules, and flexibility is almost nonexistent. Something as simple as using a towel to block the sun so you can stay outside longer isn’t allowed. You can’t even adjust the angle of the sun shade yourself—you have to ask staff to do it for you. The pool policies are especially frustrating. You’re not allowed to bring your own drink to the pool, even if you purchased that alcohol at their on-site store (at a very steep markup). Drinks ordered at the pool are weak—even doubles, which is pretty standard anywhere in SJD—and the food prices are also roughly double what you’d expect elsewhere. To make matters worse, guests routinely “save” pool chairs for hours at a time without actually using them, and this behavior isn’t managed at all. In short: beautiful rooms, good food, and nice staff—but the excessive rules, weak drinks, high prices, and lack of accommodation really take away from what could otherwise be a great resort. Not a place I’d rush back to.

Totally unsafe pool I slipped and fell getting into the pool, this is what happens with just a Band-Aid to help. They told me I would have to pay for additional medical assistance

Everything was perfect! The facility, the food, the service, the decor. Walking distance to nearby village for local color and shopping/food. Separate pools for peace and families, great beach, over the top decor, happy employees. Really hard to beat.

Cabo Azul is definitely a 5 star resort with 5 star prices. We had a one bedroom suite and it was spacious, well kept and clean. We made good use of the kitchen as the prices in the hotel restaurants and bars were ridiculous. Drinks were $23US and happy hour drinks may be BOGO but the size was definitely smaller and one of the servers confirmed that. There's a variety of restaurants across the street from the resort where the prices are substantially lower and the food was pretty good. And as with every resort known to man, signs says towels and property will be removed as there is no saving chairs but nothing is ever done! And there is a lot of pressure to take a time share presentation. If your vacation time is valuable, do yourself a favour and avoid unless you were thinking of buying to begin with. But the buildings and pools were excellent! Gym was large with lots of equipment. Would definitely stay here again since I now know what to expect but will be cooking more! Going to the large supermarket to stock up with food and drinks will save you a lot of money and it's no that far away. We walked there and took an Uber back.