Hotel El Ganzo

The staff and the food at El Ganzo are really high quality. Each of the 3 restaurants offers a slightly different menu and there were a number of really delicious options. Favorites included cucumber salad at the beach, beet salad on the rooftop and steak tacos in the main restaurant. The only slightly disappointing food was the included “American breakfast”. All the staff were helpful and welcoming. A few staff call outs included: Montserrat, Manuela, Felipe And Gustavo. The two women on the front desk (sorry for not catching your name) were really helpful too.

Great service and excellent food! Very impressed with the hotel. All the staff at the hotel and restaurant were friendly!

After our previous visit we thought we’d give it one more try. The previous general manager was gracious to comp us one night if we’d return to give them another chance. We arrived with no chips on our shoulders and a positive attitude to enjoy everything El Ganzo has to offer. We booked for three nights and then upgraded to a Master Suite. Very nice large room with a great view. Unfortunately, the first night a loud music was heard very loudly in our suite. Husband walked down to front desk after 11:30 and was told “oh well, here’s some ear plugs. So please be aware of loud noises. Especially if you stay in a master suite at the very end of the property. We were also very surprised to find a 15% service charge is now added to EVERY food and drink charge. We also noticed the overall customer service has gone down. We’d been staying at Hyatt Ziva and there’s no comparison. Staff would walk with their eyes on their phones texting without looking up at all. No courtesy hellos or any “how can we help”. Very disappointing. Lastly, the chaos go get a large van upon departure was almost funny.

Everything about this place was phenomenal from the moment we checked in. Greeted with friendly faces and a delicious welcome drink, immediate help and recommendations from the staff for dinner and activities, and an incredible experience throughout. The rooftop pool staff, specifically Montserrat and Fernando, are SO great! They got to know us, memorized our drink order, and regularly checked on us without being overbearing. Extremely friendly and smiley all the time. Breakfast food at the hotel was incredible, especially the banana peanut French toast. The beach club across the water offers delicious lunch, great views, and access to the beach. If you’re looking for a quality, relaxing, luxurious vacation spot, this is it. 100/10 recommend, and planning to return!

My wife and I had a fantastic stay at Hotel El Ganzo. The hotel is absolutely beautiful and provides just the right atmosphere for a relaxing, yet still lively vacation. Monsterrat and Fernando were both amazing at the rooftop pool and all the other staff members we encountered were also very helpful.